Leadership and Management for Service Industries

Leadership and
Management for
Service Industries

Table of Contents
INTRODUCTION...........................................................................................................................3
Task 1...............................................................................................................................................3
Classical management theories...............................................................................................3
Role of the leader and different leadership styles..................................................................4
Management and leadership styles in service sector..............................................................5
Task 2...............................................................................................................................................5
Internal and external factors that influence management styles and structures in service
industry...................................................................................................................................5
Task 3...............................................................................................................................................7
Current management and leadership ‘hard’ and ‘soft’skills...................................................7
Future management and leadership skills required by the service sector..............................8
Task 4...............................................................................................................................................9
(Covered in PPT)....................................................................................................................9
CONCLUSION................................................................................................................................9
REFERENCE.................................................................................................................................11

INTRODUCTION
Leadership and management are two words that are frequently used interchangeably.
Leadership is a crucial part of comprehensive management. Leadership is characterised as the
ability to control and guide community activities toward goal achievement. A manager must
exhibit leadership skills and hold the characteristics of a leader. Leaders create and implement
plans to encourage and support sustainable competitive advantage. The Savoy Hotel is taken as
base company. The Savoy Hotel is a luxurious hotel in central London, United Kingdom,
situated on the Strand in the City of Westminster. This hotel was established in 1889
by impresario Richard D'Oyly Carte. The Savoy was Britain's first luxurious hotel, with electric
lighting in the structure, electric lifts, amenities in the majority of the lavishly decorated suites,
frequent hot and cold running water, and many other creations. In this report, it covers classical
management theories and leadership styles as well as elements that impact various management
styles. Also includes the current and future management and leadership skills for the service
sector and management and leadership skills in a service industry.
Task 1
Classical management theories
The classical management theory is considered as a management style that embraces
leadership, specialised tasks, and sole governance for maximum workplace productivity. The
classical management theory is founded on concepts such as scientific management must be used
to decide among most effective way to do a function, and employees are chosen to execute tasks
depending on their expertise and specialisation (Koontz, Weihrich and Cannice, 2020). In
context to The Savoy Hotel, the classical management theories are mentioned below:
Scientific management theory: Frederick Winslow Taylor proposed this theory. Taylor
concluded that by scientifically analysing jobs, he could discover the very optimal methods to
complete a mission. He believed that by organising jobs in the most productive manner, the
organization's effectiveness would improve, empowering it to attract workers with extra pay,
which Taylor said was the only motivator for employees. In context to The Savoy Hotel, they
motivate their employees by offering them various incentives, bonuses and so on.

Bureaucratic management theory: Henri Fayol was the first researcher in administrative
management theory. Fayol has been considered the father of modern management. According to
the administrative management theory it is the method of accomplishing tasks by the use of
individuals (Santhanam and et. al., 2017). The participants are assigned less emphasis here than
classes. The Savoy Hotel hires their employees on the basis of their skills and qualification. They
do not hire people on the basis of popularity, favouritism and other unfair criteria.
Administrative management theory: Max Weber, a German sociologist and political
theorist, founded Bureaucratic Theory. Bureaucracy, he believes is the most powerful method of
management (Mau, 2020). The association has a clear chain of command. It has specific
guidelines and laws that are strictly adhered to. In context to the hotel, the right to issue
commands and the ability to command discipline are also examples of authority. Managers must
be able to respond correctly and authority provides them this power. Along with this, employees
must also follow and honour the laws that regulate the company.
Role of the leader and different leadership styles
The most crucial job of a leader of the Savoy Hotel is to have consistent and convincing
guidance. Then in all of their actions and behaviours they constantly show certain principles and
beliefs. They still are surrounded by people who respect their beliefs. It is the method of
facilitating human and group actions to achieve common goals (Galli, 2018). They are in charge
of creating the organisational structure, job duties, judgement power, and systems that help team
workers create high-quality deliverables. Leaders have a responsibility to make sure that
everybody in the organisation has the required resources to do their role, acknowledges how their
work contributes to the company's goals, and learns how the results of their work are assessed.
In context to the Savoy Hotel, the different leadership styles are mentioned below:
Democratic leadership style: To most tasks and major decisions, the leaders invite team
members to participate. The employees of the Savoy Hotel are appreciated and acknowledged
because they are a part of important decisions. The combined thinking minds of the group will
help the in running of the hotel.
Transformational leadership style: By consistent correlation, the leader of the Savoy
Hotel motivates employees to perform beyond their comfort zone (Lee and Welliver, 2018). The
leader also provides a learning atmosphere for the workers to help them realise their abilities so
that they are able perform and present valuable services to their customers.