Leadership and Management for Service Industries

LEADERSHIP AND MANAGEMENT
FOR SERVICE INDUSTRIES

Table of Contents
INTRODUCTION...........................................................................................................................3
ACTIVITY 1....................................................................................................................................3
Classical management theories in context of Hospitality industry.............................................3
Roles of a leader and leadership styles utilizing in company.....................................................4
Specific management & leadership style in firm........................................................................5
Comparison between styles of leadership and management in hotel..........................................5
Evaluating current management and leadership style at Hotel...................................................6
Talent management as contemporary management & leadership model....................................6
Investigating external and internal factors that influence talent management styles..................6
Internal and external factors that influence business structures and styles of talent
management................................................................................................................................6
Critical view on changes in management styles using strategies of talent management............7
Hard and soft skill of current leadership & management in hospitality sector...........................8
Future management and leadership skills needed by hospitality industry..................................8
Talent management role and development of training and employee retention using talent
development................................................................................................................................8
Evaluating current & further skills of management and leadership that are important for
hospitality sector.........................................................................................................................9
Importance of leadership skill and talent management in sector................................................9
ACTIVITY 2-..................................................................................................................................9
Covered in Poster........................................................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Management and leadership within hospitality and other industries are plating essential
roles as it help to delivery products and good services of consumers. Management term includes
concentrate on managing, planning, staffing, organizing and controlling workforce, while
leadership focus on team building, listening and persuading people. The current report is based
on Crown Hotel which is situated in main centre of the old town Poole in UK. This study will
explain varied classical management theories, leaders role and different leadership styles using in
hotel. It will describe specific management & leadership styles and make comparison between
both of them. Furthermore, it will also evaluate current management and leadership styles of
company, explain talent management as contemporary leadership and management model as
well as define external along with internal factors that influence structures of firm and talent
management forms.
Critical view on changes in management style by utilizing talent management tactics,
hard and soft skills of both areas and further management & leadership skills in hospitality sector
will justify in this assignment. It will clearly explain talent management role and talent
development use in developing training & retention in industry. Moreover, this report will
analyse impact of changes on management and leadership styles and skills in relation to both
element respond to utilizing talent management.
ACTIVITY 1
Classical management theories in context of Hospitality industry
Max Weber Bureaucracy theory-
It considers as one of the best and most useful classical management theories used in
context of hospitality industry, it is characterized by six effective features (Cochrane, 2018).
Work division-
According to this feature, work in sector is divided into specialized jobs which means
that management allot tasks to person who is expert in specific thing.
Hierarchy-
It is the mode of ranking different positions at workplace in descending order from upper
to bottom of a firm operating in hospitality industry.
Records-

Manager according to this feature always kept all records related to employees,
consumers and business which they can use in the future.
Regulations and rules-
Management regulate behaviour of applicants by setting rules and good regulations that
have to be applied in objective as well as impersonal manner.
Impersonal relations-
In relation to hos industry, decisions should be taken by rational considerations more than
personal factors by management.
Administrative class-
Bureaucracies mostly have this feature accountable for coordinating work. Management
by adopting this feature, take decision to reward applicant based on their abilities and skills.
Scientific management theory of F.W Taylor-
It is another classical management theory that can use in above industry by its
management (Brunsson, 2017). There are following principles of this concept-
 Administrative must replace rule and methods of work based on scientific research of
tasks.
 Effectively select, train and create each applicant more than passively leaving them to
train themselves.
 In hospitality industry, manager must cooperate with their team and other employees to
assure that scientifically developed approaches are being followed.
 Management should focus on dividing work nearly fairly and equally between workers
and managers, so that they can apply principles of this theory to plan work and the
employees actually perform specific tasks.
Roles of a leader and leadership styles utilizing in company
Establish communication protocols-
Leader in crown hotel set up clearly defined structure of business that includes an
organizational chart outlining chain of protocols and command for effective communications
(Guan and Wang, 2017).
Motivate employees-
Another role-playing by leader in hotel is motivator, by using different motivational
techniques and strategies they inspire people to work hard.