Leaders and Managers in the Service Sector: Managing Talent Across Different Age Profiles

How Are Leaders And Managers In The
Service Sector Responding To Managing
Talent Across Different Age Profiles

Table of Contents
INTRODUCTION...........................................................................................................................3
ACTIVITY- 1..................................................................................................................................3
Classical management theories in regard to hospitality industry................................................3
Roles played by a leader and different leadership styles using hotel..........................................4
Specific management & leadership styles in Ritz hotel, London...............................................4
Contrast and compare management & leadership forms in hotel...............................................5
Evaluate current leadership and management styles at hotel with appropriate examples..........5
Talent management as contemporary leadership and management concept...............................6
Investigate external and internal factors that influence styles of talent management.................8
Analysing factors either internal or external that affect talent management styles as well as
structures in hotel........................................................................................................................9
Specific changes in style of management, utilizing strategies related to talent management...10
Current Soft and hard skill of management & leadership.........................................................10
Skills needed in the future by hospitality sector in relation to management and leadership....11
Role of talent management and use of talent development in developing training within
hospitality sector.......................................................................................................................12
Evaluating current & future leadership and management skills that are important for sector..12
Talent management importance and leadership skills needed in hospitality sector..................12
ACTIVITY- 2 ...............................................................................................................................13
Covered in poster......................................................................................................................13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Hospitality is one of the biggest service sectors in the world; they cater the best services
to guests including lodging, event planning, transportation, Food & beverage and others. In
recent time, due to intense competition in market, management within this industry face
challenge and that is managing employees who are able to work within firms operating under
this sector since for so long. The current assignment will be based on The Ritz London, which
considered in category of the best hotel in London. This study will define different classical
management theories, role of leader and their leadership style and comparison between
leadership & management styles in context of chosen firm. Furthermore, this report will define
talent management as contemporary administration and leadership concept, external & internal
factors that influence TM as well as organizational structure.
This report will define current & further management & leadership skills related to hard
and soft skills, talent management role and its use in employee retention and developing training.
It will justify importance of management and leadership skills and significance of talent
management in hospitality industry. At last, it will clarify effect of changes on management and
leadership styles and skills that responded to using talent management.
ACTIVITY- 1
Classical management theories in regard to hospitality industry
There are three main classical management theory which is generally adopted by the
different management individual in the current scenario. Classical management theories are as
follows:
Scientific Management Theory: Scientific management theory is theory which used to
look to synthesis workforce of the company like The Ritz Hotel. This theory at the workplace
within hospitality industry used to look at improving the economic efficiency especially the
labour productivity of business. In simple words it can be highlighted that this theory used to
study the task which has to be done and the workers which are responsible to carry out different
task in the organization. These theories generally look at providing different resources within
chosen hotel to the worker to improve efficiency (Nicotera, 2019).
Administrative management Theory: Administrative management theory is the
management theory which used in context of hospitality sector organization like The Ritz Hotel
to look at division of formal organizational structure. In this kind of management theory there is

a clear division of labour, power are generally given to the employee and different responsibility
are generally delegated to all the employee of different level. Administrative theory is provided
by the Hanri Fayol. They generally looks to form different department in the organization to
carry out different operation. All the department are guided in a way that it help company in
achieving the goal efficiently.
Bureaucracy Management Theory: Bureaucracy Management theory is based upon
two different principles at the marketplace which can impact current performance of Hotel. First
principle looks at structuring or forming the organization in hierarchy structure at workplace
(Kitana, 2016). Also, it is very much important for the business to clearly define the legal
decision making rules at the workplace. Roles played by a leader and different leadership styles
using hotel
The mentor-
The best role-play by a leader in any company is mentor. They cater applicants with
foundation to be successful. This kind of person is perfect resource to have when reaching new
heights in any sphere of business (McBride and et.al., 2017).
The motivator-
The most important role of a leader is motivator, they influence workers to act in
advantageous manner, it can take form in recognition for better work.
Navigator-
Another role of leader is navigator which they play in hotel. They acts as compass and
give right directions to staff members. A leader creates clear vision for company to advance
towards their mission.
Communicator-
Leader can play their role in context of company by listinging to incoming message and
request effectively and articulates what being stated to other at workplace in concise,
understandable manner (Wikaningrum and Yuniawan, 2018).
Leaders within The Ritz Hotel, can use democratic and coaching leadership styles that is
quite beneficial for them in term of managing talent across different age profiles. With these
forms, they can take suggestions from people who are working for long period of time and have
better knowledge about business internal environment. Specific management & leadership styles
in Ritz hotel, London