Leadership and Management for Service Industries

This presentation explores the importance of leadership and management in service industries, focusing on the skills required for current and future success. It also compares and contrasts different approaches in the service industry and examines talent management strategies in HSBC and Barclays Bank.

LEADERSHIP AND
MANAGEMENT FOR
SERVICE
INDUSTRIES

TABLE OF CONTENT
 INTRODUCTION
 CURRENT MANAGEMENT AND LEADERSHIP ‘HARD’
AND ‘SOFT’ SKILLS
 FUTURE MANAGEMENT AND LEADERSHIP SKILLS
REQUIRED
 COMPARE AND CONTRAST DIFFERENT SERVICE
INDUSTRY
 CONCLUSION

INTRODUCTION
 There has to be a proper talent management in any organization so that
there is a strong internal working of the organization.
 Hiring the suitable person, developing skills, vacant position and
achieving the goals and objectives of the organization are a very
essential element.
 HSBC bank is having its headquarters in London, United Kingdom and
has more than 235,351 employees working in the organization.

CURRENT MANAGEMENT AND LEADERSHIP
‘HARD’ AND ‘SOFT’ SKILLS
Hard Skills
 There has to be a basic knowledge of the production level by the
management and the leaders of the organization so that the decisions
in the organization can be made easily.
 It is very important to understand the employees before any decision
is taken in the organization so that there is a better functioning.
 The management and the leaders need to know marketing only then
they will be able to get more clients in HSBC bank which is very
important as for the bank to grow in the market.

CONTINUE…
Soft Skills
 The communication of the leader and management in HSBC bank is strong
factor for the organization to function effectively and have a sense of
direction to work in so that they can have a better reputation in the market.
 Motivation is given to the employees of the company from time to time so
that they give their best in the organization so that they can capture the
market better and that will help the organization to get better revenue.

FUTURE MANAGEMENT AND LEADERSHIP SKILLS
REQUIRED
 There is a requirement of improving the research and analysis of the
organization so that they can improve the strategies accordingly which is a
very essential factor for the company.
 There is no time for supervision on the employees which is why the bank is
not doing good as expected out of them.

CONTINUE…
They need to have a plan for themselves so that they can improve and to
get that improvement they need to understand that training is important
which they do provide to the employees but supervising them is as
important as looking for them.
There has to be a discipline as well in the bank which needs to be
followed (Afsar and et.al., 2017).
Gaining the trust of the customers is not enough but there has to be a trust
of the employees as well in the organization which the management and
leaders have to make sure that it is present of the employees as well so that
they can give their best in the organization.

COMPARE AND CONTRAST DIFFERENT SERVICE
INDUSTRY
Difference between change management of HSBC and Barclays Bank
 It is very essential for business to adopt change management due to increased
competition in the market and higher quality of services to its customers effectively.
 HSBC bank has developed effective organisation structure which helps to reduce
disputed within the organisation and increase performance of bank to achieve
objectives.
 Whereas Barclays Bank uses trainings and development program to increase their
potential attain leadership and change management strategies effectively (Lin,
2016).
 This also helps to increase the quality of services and attract more customers in the
bank.

CONTINUE..
 Difference between talent management strategies of HSBC and Barclays
Bank
 HSBC bank needs to analyze the potential resources of the company to
determine the latest management strategies.
 As the company uses effective recruitment process and effective job
description to improve the talents in the company to achieve objectives
effectively (Karatepe, Ozturk and Kim, 2019).

CONCLUSION
 From the above presentation it can be concluded that there is a high
requirement of leaders and management in the organization which is
experienced and trained in their field so that they can make the
organization function effectively.
 It is very important to improve and have a strong workforce in this
industry since the competition in the industry is just growing which
can be a great threat to the organization.
 Organization has to use different strategies so that they can improve
the productivity and effectiveness of an organization so that they can
achieve their objectives and aims in the market.

REFERENCES
 Afsar, B and et.al., 2017. Transformational and transactional
leadership and employee’s entrepreneurial behavior in
knowledge–intensive industries. The International Journal of
Human Resource Management. 28(2). pp.307-332.
 Alavosius, M.P and et.al., 2017. Leadership and crew resource
management in high-reliability organizations: a competency
framework for measuring behaviors. Journal of
Organizational Behavior Management. 37(2). pp.142-170.
 Varela, J.A and et.al., 2019. Servant Leadership, Proactive
Work Behavior, and Performance Overall Rating: Testing a
Multilevel Model of Moderated Mediation. Journal of
Business-to-Business Marketing. 26(2). pp.177-195.

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