Leadership and Management for Service

LEADERSHIP AND MANAGEMENT FOR
SERVICE

INTRODUCTION
 Leadership and management for the service sector industries is considered to be the
effective management of the service activities and efficiently guiding the people of the
organisation.
 in order to let them follow the most effective path which leads them in achievement of
the organisational goal and objectives.

LO 1
P 1 Classical management theories in the service industry
 There are different types of organisational; culture which are followed by different
organisation according to the needs and acquirements of the individual organisation
and also according to situation and condition of the service sector in which they exist.
 ABC Consult being the consultancy company has provided many different management
and theories and style to the Wa-Pila Hotels for their effective management of the all
other hotels in which they are dealing in.

To be conti...
 Decentralisation :
 The company is advised to follow the decentralised structure in their organisation and
they are also continuing to follow the same structure as this will helps the hotels in
distributing the power of authority to different levels.
 It will also makes sure that all levels have specific authority in addition with their roles
and responsibilities which help them further inn decision making where required