Leadership and Management for Service

This presentation discusses different classical management theories, types of organizational structure, the role of a leader and manager, management leadership styles, advantages and disadvantages of leadership styles, and the influence of technology on leadership and management activities.

Leadership and Management
for Service

INTRODUCTION
Management is an approach used for controlling and monitoring
business performance in an organisation. Further, Leadership services are
applied by business organisations to motivate & encourage employees in
order to improve efficiency ad effectiveness. This report describes different
types of classical management theories. Further, this report includes
various types of organisational structure. Furthermore, factors that
influence management styles are discussed in this report. Moreover, recent
& future management and leadership skills are explained in the below
report. At last, this report elaborate management & leadership skills used in
service industry.

Introduction to different classical management
theories in relation to hospitality industry
Classical Management Theory – Classical Management Theory focuses on physical and
economic needs of customers. This theory does not consider social & job satisfaction
needs. This theory is appropriate for Hospitality Industry as it depicts clears structure
which in turn beneficial for managers in decision making and in strategy formulation.
This theory is also important for Wa-Pila Hotels as it improve performance of
employees and employees performance contributes to growth of hospitality industry.
Types of Classical Theory
 Administrative Management Theory
 Scientific Management Theory

Different types of organisational culture
Handy's Model
Culture of an organisation effects working of labours and
performance of company. According to Handy's Model
organisations culture are divided in four parts.
 Power Culture
 Role Culture
 Task Culture
 Person Culture

Explaining the role of a leader and manager.
For every business organisation it is very important to have better
management and leadership feature for becoming successful.
The main role of a leader of Wa-Pila Hotels is to provide leading direction to
its employees so as to achieve business goals within a specified time period.
Manager has the responsibility of managing business operations by planning,
direction, coordination and controlling activities.

CONTD..
Leader Manager
Leader by using his leadership skills
can provides direction to his
subordinates.
Manager assists in attainment of the
desired business goals by making
proper plans and strategies.
With the help of leader, Wa-Pila
Hotels can achieve growth and success
by developing leadership skills in
employees.
It emphasizes on achieving business
goals and objectives with plans.
It brings changes in the personality of
employees by promoting them proper
direction.
The main focus of manager is on
adoption of processes and procedures
as per the changes and requirements of
the business.
Leader facilitates decision making
process of the company.
Manager has the right to make crucial
business decisions.

Identifying management leadership style
of the organisation.
Management leadership style is defined as the process,
approach of providing proper and effective direction, guidance
to its employees along with implementation of plans and
strategies. These leadership style aims at motivating employees
for achieving business goals and objectives in an effective
manner. The types of leadership style followed by Wa-Pila
Hotels are as follows:
 Democratic Leadership
 Autocratic Leadership

Advantages and disadvantages of
Management and leadership styles.
Wa-Pila Hotels by making use of management and
leadership style, has being able to make large profit along with
attainment of set defined business goals and objectives. Following
are the advantages and disadvantages of management and
leadership style:
Leadership style
AutocraticDemocratic

CONTD..
Democratic Leadership style
Advantages
 Can provide solution for more complex as well as hard situation.
 Team formed under this leadership style is supportive, strong, quick in
decision making process.
Disadvantages
 It is a time consuming process.
 On having any issue of urgent nature in this organization, democratic
leaders takes time as it collect opinions from number of individuals.

CONTD..
Autocratic leadership style
Advantages
 It helps in quick decision-making as one person takes decisions
only.
 No discussion can lead to confidentiality& maintain secrets.
Disadvantages
 The success depends wholly on effectiveness and efficiency of
the leader. Subordinates are not able to show their creative
ideas and thoughts. Also it results in evasion of responsibility
and initiative.

Opinion on specific management and leadership style of
organisation with example.
Wa-Pila Hotels has been following 2 leadership styles viz.
Democratic and Autocratic management and leader style.
For the betterment of business, it is very important to have full and
effective control over the business resources available and its
proper allocation to each and every business department.
Both the leadership style has supported the organisation in
attainment of business goals within the stipulated time frame.
Also, with the help of leadership it gives a level of strong
motivation and satisfaction to all the leader who dictates and have
authority to control.

Technology influenced all the leadership and management
activities.
 With the help of technological changes, it has benefited most
of the business organization.
 By using new and better improved technology, production and
manufacturing function of the company can be increased.
 This has helped the leaders and managers in making allocation
of available human as well as business resources in different
business projects and business department .
 Emergence of new technologies has facilitated employees by
providing different induction, training, certification activities.

CONTD..
 Also, it has provided effective management of human
resources to the business.
 With the help of software application every business employee
are able to evaluate and monitor their own learning path,
progress and growth.
 It also supports them in submitting their progress reports with
minimum time and effort.
 Technology has aids Wa-Pila Hotels and its employees with
the ability to grow, move forward thereby becoming more
efficient and productive.

Leadership style in past, present and future
Leadership
style
Past Present Future
Autocratic In the past time period, Wa-
Pila has been using this
style of leadership for
dictating policies, norms
and strategies which are
required to be followed by
employees for achieving its
business goals.
- -
Democratic - It is one of the best leadership
style as it allows all the
individual employees in
making active participation in
all the business related
operations and decision
making process. Also, it
inculcate the art of inniative in
employees preparing them for
future becoming leader.
-
Delegative - - For future business growth
and success, it is better for
Wa-Pila to follow delegative
leadership style. In this
leader assigns projects to its
employees including power
to make decision as well.

Factors influencing leadership style
Internal External
1. Financial resources
2. Personal integrity
3. Team work
4. Customer focus
1. Organisational Environment
2. Resources of company
3.Culture
4. Technology
5. Economic and political
factors

Conclusion
By summing up this presentation it can be depicted that Wa-Pila
hotel should lay focus on undertaking power and person culture.
This in turn helps company in achieving its objectives. Besides
this, it can be inferred that in the business leaders play a significant
role as compared to manager. In addition to this, hotel unit should
undertake democratic leadership style which in turn helps it in
gathering innovative idea for further growth and development.

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