Management and Leadership for Service

This presentation discusses the concepts of management and leadership in the service industry. It covers classical management theories, the role of leaders, different leadership styles, and reviews of leadership and management styles. The presentation concludes with the importance of effective leadership and management in achieving organizational goals.

Management and
leadership for
Service

Cover Content
 Introduction
 Classical management theories
 Role of leader and leadership style
 Types of leadership style
 Review of leadership and management style
 Conclusion
 References

Introduction
Management can be introduced as group of
individuals who agree to accept the challenge to
run an organisation. For this they plan, organise,
direct and control all activities that are performed
by the organisation. The major task that is
performed by management is to motivate others
employees of organisation to achieve
organisational goal.

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Leadership is the process through which an
executive who has dominant in nature influence
others people or stakeholders in order to
accomplish the goal of organisation.

Different classical
management theories
Classical management theory is originated in
1900 and comes it compliance from 1920s
and focus of the theory is on efficiency of the
work process. It tried to resolve issues related
to industrial management,efficiency, higher
quality, management worker relationship.

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Scientific management theory- This theory is
developed by Frederick Winslow Taylor who is
known as the father of scientific management.
This theory emphasis on verifiable research to
increase the efficiency of production process result
in organisation productivity.

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Bureaucratic Management- This was by developed
by Max Weber. This theory is focused on forming
an ideal organisation to be a bureaucracy whose
division of labour were expressly framed. He
stated that technical skills should be analysed and
performance evaluation should be conducted
whereas this theory discourages innovation and
creativity which leads to dissatisfaction among
workforce.

Role of leader and
leadership style
Leaders play an integral role in the hospitality or
service like they help an organisation to gain
competitive edge by increasing efficiency and
excellence in their operations. In present scenario
all organisation are working in a cut-throat
competitive market.

Types of leadership style
Democratic leadership- In the democratic type of
leadership style leaders make the decision with
implementing the suggestion and review of all
employees of an organisation. In context of
service industry.

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Autocratic leadership- Autocratic leadership style is
just the inverse of democratic leadership. This types
of leader make the decision without considering the
employees which signify that their decision is the
final call which is follow by each and every
individual of the organisation

Review of Leadership and
management style
Democratic- Wa-pila hotels is the new start up they
are expanding and developing their business at
global level which determines that they need to
implement effective management style.

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Leadership style
Strategic leadership-The most desirable leadership
style in context of service sector is the strategic
leadership style because they helps an
organisation to explore different opportunities.

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Past leadership- The way to perform a business and
the power through which decisions are taken by
the organisation or leader among past years is
different. It determines that in recent years mostly
Autocratic leadership is executed in all activities
of business to make decisions. This type of style
relates with leaders that help to control their
business effectively as in this only an individual is
able to make decision without the concern of
others people.

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Present leadership- In most of the present
organisation democratic leadership style is
implemented that helps an organisation to
complete their work by making consideration of
all peoples. It includes all level of management
either they are top or lower each employee put
their rights in the project to complete their goal.
This style is most effective it helps an organisation
to generate effective changes so it easy for them to
make decisions that helps to gain top position in
the future.

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Future leadership- The terms and conditions that are
raised in the future is not necessary that it is
certain to happen. While it is a complex and long
term process that create difficulties in future
therefore most of the organisation adopt
situational leadership style as it is flexible and
helps due to execute essential changes that is
implemented in the existing work environment of
the organisation. It results that they earn more
revenue by expanding their market share.

Conclusion
From the above report it is concluded that leadership and
management style helps an organisation to develop their
goals with in predetermined period. Each organisation
need to follow and adopt management theories that helps
to control and manage their operations and increases
productivity of an organisation.

References
Jiang, K., Chuang, C.H. and Chiao, Y.C., 2015.
Developing collective customer knowledge and
service climate: The interaction between service-
oriented high-performance work systems and service
leadership. Journal of Applied Psychology, 100(4),
p.1089.
Johnston, M.W. and Marshall, G.W., 2013. Sales force
management: Leadership, innovation, technology.
Routledge.
Paul Koenigsfeld, J., Youn, H., Perdue, J. and Woods,
R.H., 2012. Revised competencies for private club
managers. International Journal of Contemporary
Hospitality Management, 24(7), pp.1066-1087.

Thank-You