Leadership and Management for Service

Leadership and management for
service industry

OUTLINE
• Introduction
• Classical management theory
• Roles of leaders and leadership style
• Review of leadership style
• Management style
• Conclusion
• References

Introduction
• Leadership and management are most important part of the any organisation.
• Both are help to manage and control peoples and resources at workplace in effective
manner.
• Leadership is sets the new direction and guidance for the employees.
• Other hand management, is make control or give direction to peoples or resource as
per the principles and values which are established at organisation.