Leadership and Management for Service Industries

Leadership And
Management For
Service Industries

Table of Contents
Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in PPT...........................................................................................................................1
TASK 2............................................................................................................................................1
Covered in Brochure...................................................................................................................1
TASK 3............................................................................................................................................1
P5 Current management and leadership ‘hard’ and ‘soft’ skills providing evidence from
specific service sector examples.................................................................................................1
P6 Future management as well as leadership skills needed by the service sector and how these
can be achieved...........................................................................................................................3
TASK 4............................................................................................................................................4
P7 Compare and contrast different types of service industry and organisations change
management systems and leadership in implementing change...................................................4
CONCLUSION ...............................................................................................................................6
REFRENCES...................................................................................................................................7
.........................................................................................................................................................7

INTRODUCTION
Leadership introduces as the capability of an individual or a group of persons to guide as
well as influence followers and many other members within an organisation. Management refers
as the coordination and organisation of the activities of an enterprise in order to accomplish
defined objectives. It consists of different interlocking functions of developing corporate policy
and planning, organizing, leading and monitoring an organisation's resources to accomplish the
objective of that policy (Dhar, 2016). Leadership and management in service industry is a wide
concept which will help business to achieve long term goals successfully. Main purpose of
service sector is to earn revenue via giving intangible services and products. For this project,
Sunborn London Hotels is a given service sector. Main purpose of doing this report is to analysis
different types of leadership style and classical management theories within service industry. In
this report, different factors will be included which influence on management style and structure
in context of service industry. At last, current as well as future management and leadership skills
in service sector will also covered in this project.
TASK 1
Covered in PPT
TASK 2
Covered in Brochure
TASK 3
P5 Current management and leadership ‘hard’ and ‘soft’ skills providing evidence from specific
service sector examples
Leadership and management skills within a service industry is important for its success
and development (Jauhari, Singh and Kumar, 2017). There are basically two types of skills
which is soft and hard. Hard skills are measurable and teachable abilities such as reading, writing
etc. On the other side, soft skills includes different types of skills such as communication,
listening etc. All these type of skills will be required by business manager and leader of Sunborn
London. Therefore some important soft and hard skills related with leadership and management
have been determined as under:
1