Leadership and Management in the Service Sector

Leadership for
management and
services

Table of Contents
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................1
Covered in PPT...........................................................................................................................1
Task 2...............................................................................................................................................1
Covered in Brochure...................................................................................................................1
Task 3...............................................................................................................................................1
P5 Characteristics and skills of manager....................................................................................1
P6 Importance of Technology oriented.......................................................................................2
Task 4 ..............................................................................................................................................3
P7 Comparison the service sector change management system.................................................3
CONCLUSION................................................................................................................................3
REFERENCE...................................................................................................................................4

INTRODUCTION
Leadership and management are valuable for all organisation as it help to manage all
business function and motivate employees in order to compete task. Management perform
different activities like planning, organising, staffing and controlling that help to run a business.
Without management and leadership an organisation can not run for long period of time. As
management decide the goals or object of the organisation and leadership inspire the worker how
they should work in order to achieve goals (Aquilani and et.al., 2017). The selected organisation
is Wa Pila hotel that provides variety of service in hospitality industry. The current report will
cover classical management theory, types of organisational culture, current and future
management and leadership skills that help to run a business.
Task 1
Covered in PPT
Task 2
Covered in Brochure
Task 3
P5 Characteristics and skills of manager
Problems solving skills: The manager of Wa Pila hotel are highly skilled who
understand employee's problems and solve them effectively.
Strategic mindset: Wa Pila's manager build solid strategies that help to achieve decided
goals within organisation (Chuang, Jackson and Jiang, 2016).
Managing discipline: Another characteristic or skill of Wa Pila's manager is they
maintain the discipline within enterprise.
Hard versus soft skills that impact leadership style
Hard skills Soft skills
Language: This is major issue which incurred
in many organisation such as customer and
employees doe not understand each other that
creates problems. So organisation should
Delegation: The manager of Wa Pila delegate
the responsibility or work among employees to
compete targets.
Giving and receiving feedback: Wa Pila's
1