Leadership and Management in Operations Management: A Case Study of Tesco Plc

BUSINESS MANAGEMENT OPERATIONS
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Table of Contents
Introduction...............................................................................................................................3
LO1 Differentiate between the role of a leader and the function of a manager.............5
Using examples from your organisation define and compare the different roles and
characteristics of a leader and a manager [P1]..................................................................5
LO2 Apply the role of a leader and the function of a manager in given contexts.........8
LO3 Demonstrate an appreciation of the role leaders and managers play in the
operations function of an organisation...............................................................................11
Using examples from your chosen organisation, explain the key approaches to
operations management and the role that leaders and managers play [P4]...............11
Using examples from your chosen organization explain the importance and value of
operations management in achieving business objectives [P5]....................................13
LO4 Demonstrate an understanding of the relationship between leadership and
management in a contemporary business environment.................................................15
Using examples from your chosen organisation assess the factors within the
business environment that impact upon operational management and decision-
making by leaders and managers [P6]..............................................................................15
Conclusion..............................................................................................................................17
Reference list.........................................................................................................................18
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Introduction
Business operations management is an essential part of an organization that is
responsible for providing quality products and services to their target customers. It is
an application of processes, concepts and different technologies to develop
transformation of resource inputs of an organization to outputs. Operations
management research and linear programming are two of the mathematical
approaches applied for optimizing functions. Main purpose of this study is to
investigating all the necessities for the operations management in Tesco along with
analyzing significance of training framework for the employees that will be operated
by management and leadership responsibilities. Acute differences among leadership
and management will be unfolded for an efficient Management and Leadership
Development program in order to clear out understanding of the external and internal
business environment of Tesco will be critically judged. This study will unfold
relationship between leadership and management principles to combine several
operations to achieve success.
Brief introduction of the organization and management structure
As a leading retailer with more than 440,000 employees all over the globe, this
company provides services and products t million of consumers weekly in the stores
and online. Headquartered in Hackney, London, England, UK, this organization has
achieved around £55,917 million as per the previous year’s financial estimations.
With main grocery items, this organization is specializes in providing other subsidiary
services the domestic customers as well as international consumers (tescoplc.com,
2018.A).
The multinational retail organization follows a hierarchical management structure to
manage all its corporate and market operations effectively.
Figure 1: Management hierarchy of Tesco
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(Source: tescoplc.com, 2018. A)
This organization follows a tall hierarchical management structure in which different
functions are purposely divided in a long chain of commands as well as the majority
of powers lies with the top management level. Although old in nature, the tall
hierarchical structure helps in maintaining defined responsibilities for each people
thereby making no confusion and problems. This management structure also
effective in functional establishment compared to geographical one followed by other
leading multinational retail organizations. The corporate management structure of
Tesco Plc has been listed below through which this company channelizes and
operations all multinational events (Wood et al., 2016).
Figure 2: Corporate management structure of Tesco Plc
(Source: Wood et al., 2016)
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