Leadership and Change in UnitedHealth Group Hospital
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Added on  2023/06/04
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This article discusses the demotivation factors, leadership, management, and employee motivation issues in UnitedHealth Group Hospital. It also provides recommendations and an implementation plan to address the issues.
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Running head: LEADERSHIP AND CHANGE 1 Leadership and Change Student name: Institutional affiliation:
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LEADERSHIP AND CHANGE2 Leadership and Change Introduction The company chosen is the UnitedHealth Group of hospitals. This American profit managed healthcare company is located in Minnetonka Minnesota. As a consultant, the problems that I discovered is that the healthcare company issuffering from various issues regarding demotivation factors, leadership, management and employee motivation as well as lack of effective communication system. It should be taken into account that when motivational factors are applied based on the individuals and company's needs; they actively help to establish job satisfaction. If used effectively, they have the potential to motivate individuals to work together as a team and attain above-average efforts and performance. In addition, motivation makes employees garner self-confidence in handling their work. Each person focuses on the result, and their full potential can be tapped (Jick and Peiperl, 2011).However, low motivation lead to increased staff turnover and productivity goes down. Further, a low level of motivation in an organization means a high rate of absenteeism and the result is a loss of customers due to poor services. Additionally, the reputation of the firm plummets, and this can result in its downfall. Definition of the project Based on the information researched in this healthcare, various factors have led to demotivation within the hospital. The first factor displayed by the healthcare employees at the organization concerns a lack of effective communication between the administration and staff. The nurses are terrified of control so much that it affects their capacity to communicate with management personnel (Jadoo, Aljunid, Gunasegaram and AlDubai, 2015). The employees
LEADERSHIP AND CHANGE3 believe that the managers do not consider what is required to get the work completed as the management treated them as incompetent, it emasculates the entire staff. Secondly, poor relationship with peers and supervisors is the other demotivation factor. This is well illustrated by the fact that some of the employees have dominated others in the same position. Similarly, nurses are not comfortable speaking in conferences. Another element that shows job insecurity is a nurse doing much of the work while doctors receive. The lack of effective communication has exacerbated the issues. In any company, all workers need to feel a sense of longevity and security as they perform their tasks. The employer or management must help in this by regularly setting objectives and coaching employees (Jick and Peiperl, 2011). Diagnosis of current situation Lack of communication in the organization means poor alignment of employees and expectation. When this happens, employees do not have a clear comprehension of how success would look like in their job. It is difficult for people to access when they are not sure what they should be excelling in. Secondly, poor relationships with peers and supervisors in the work environment results in hostility, which in return leads to low confidence in some of them. In addition, managers who rule by instilling fear in people, negativity and rigid control cause the development of anxiety and fear among the employee. Workers begin to lack trust that they can get things accomplished (Farag, Tullai-McGuinness, Anthony and Burant, 2017). Further, due to fear of communication, employees are less likely to take risks or even bring up new ideas because they develop fright of being attacked. Therefore, over time, the managers face a problem of attracting workers and new talent to the current workforce. This is because few people want to work for such a manager. In addition to this, poor relations in the workplace present financial issues as the matter may relate to recruitment, which cost money.
LEADERSHIP AND CHANGE4 Moreover, this is one of the great examples of the disastrous effects of peer relationship problems in a healthcare setting because the moment the patients realize the staff is not working, They seek medical attention elsewhere, leading to significant loss of revenue. Such a loss would be devastating to the organization (Jang and Lee, 2015). Based on this information, a lack of clear vision and objective in the organization confuses employees because of fuzzy expectation, as individuals do not understand their roles. Everyone can only achieve the goal set in a company is working towards them. With clear communication, it is possible to attain any real objective as workers are aware of what is required from and enable them to focus their energy in that direction. Similarly, poor relations in the workplace, lead to reduced employee morale, which can decrease to a point where individuals no longer care for the organization. Recommendations As a consultant, I have to give the recommendations to the problems in the healthcare to enable smooth running. As a consultant, it will be crucial to seat with each employee and asked them questions to establish what they think and feel about focusing on addressing communication gaps that presently exist (Stockham, 2016). Some of the issues would be what they like about their current positions and job and how they feel when interacting with each other as well as how they would want to be shown appreciation for their job. Further, it would be fundamental to ask them how they would like to be treated when they make mistakes. These questions should serve as the basis for establishing what their self-motivators are (Jick and Peiperl, 2011). In addition, make a point of using them consistently to change the current situation. Once all the essential motivators are noted, it will be crucial to reinforce the behavior continuously.
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LEADERSHIP AND CHANGE5 However, the assessment may not help to deal with all the communication issues at the hospital. To address the act of employees being afraid of the supervisors, it will be imperative to use communication that is more direct and implement a formal chain of command between peers, as they will know who is in charge. This will help to reduce confusion when it comes to who is in charge of what. As such, they will not feel the need to overlap bounds and peers try to boss each other around (Lorber, Treven and Mumel, 2016). According toJick and Peiperl, (2011)a survey is a great way to know the behavior of employees and what motivates them to reinforce them continually. By asking questions, one can identify critical motivational factors that can be emphasized among workers in a company.Jick and Peiperl, (2011)assert that employees are motivated and empowered when there is a transparent system of communication, which includes a chain of command. This is the kind of interaction where information flows from individuals at different levels systematically without confusing. Implementation plan In a bid to implement more to the communication practice, we hired skilled personnel to help in help in bringing communication in the organization. This would help prevent a situation where things were at hold in the organization due to lack of good communication. The other thing we did was to hire some professionals who would help training both employees and managers on how to implement the new method of communication within the company. They were to learn how to use the right language to communicate and how to enhance professionalism during the conservation (Buble, Juras and Matić, 2014). The workers were to learn on how to adapt to the new modes of communication as a way of implementation (Mahmoud, 2008).
LEADERSHIP AND CHANGE6 Summary Indeed, UnitedHealth Group Hospital faces significant employee motivation issues. Based on the information given, the facility suffers from a lack of effective communication and poor work relationships, which affect it adversely. However, more open communication and application of intrinsic motivational factors are needed for overall improvement in work environment and revenue.
LEADERSHIP AND CHANGE7 References Buble, M., Juras, A., & Matić, I. (2014). The relationship between managers' leadership styles and motivation. Management:Journal of Contemporary Management Issues, 19(1), 161- 193. Cerasoli, C. P., Nicklin, J. M., & Ford, M. T. (2014). Intrinsic motivation and extrinsic incentives jointly predict performance:A 40-year meta-analysis. Psychological Bulletin, 140(4), 980. Farag, A., Tullai-McGuinness, S., Anthony, M. K., & Burant, C. (2017). Do leadership style, unit climate, and safety climate contribute to safe medication practices?Journal of Nursing Administration,47(1), 8-15. Jadoo, S. A. A., Aljunid, S. M., Gunasegaram, K., & AlDubai, S. A. R. (2015). Job satisfaction and turnover intention among Iraqi doctors-a descriptive cross-sectional multicentre study.Human resources for health, 13(1), 1. Jang, M. J., Lee, E. N., & Lee, Y. H. (2015). Effect of nurses' job stress on job satisfaction: Mediating effect of head nurses' emotional leadership perceived by nurses.Journal of Korean Academy of Nursing Administration, 21(1), 133-141. Jick, T, and Peiperl, M. (2011).Managing change: case and concepts. McGraw-Hill, pp. 445- 480 Keyton, J., Caputo, J. M., & Ford, E. A. (2013). Investigating verbal workplace communication behaviours.Journal of Business Communication.
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LEADERSHIP AND CHANGE8 Lorber, M., Treven, S., & Mumel, D. (2016). The Examination of factors relating to the leadership style of nursing leaders in hospitals.Naše gospodarstvo/Our economy, 62(1), 27-36. Mahmoud, A. H. (2008). A study of nurses' job satisfaction: the relationship to organizational commitment, perceived organizational support, transactional leadership, transformational leadership, and level of education.European journal of scientific research, 22(2), 286- 295. Stockham, A. (2016). Leadership in practice: an analysis of collaborative leadership in the conception of a virtual ward.Nursing Management(2014+), 23(6), 30.