Leadership and Human Resource Management (HRM) Assignment - Aviva Plc Company
Added on 2020-10-05
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Leadership/ HRM
Table of ContentsINTRODUCTION...........................................................................................................................1Aviva Plc. Company UK. ...............................................................................................................1Issue - Cancellation of Preference share.....................................................................................1The leadership Approaches.........................................................................................................3CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONLeadership is an individual approach that lead to the group of persons to guide andmanage his or her work and give directions to them in the right way. Any person has severalskills and he or she is able to do his or her work from others for attain the desired success(Antonakis and Day, 2017). It is important in the organisation for its achievement of goals andobjectives.In this project, there is a company Aviva that is situated in London, United Kingdom.Company sells many products and services like motor, life, health insurance and protection,personal accident insurance, etc. In this report, various leadership approaches and concepts aredescribed along with different issues related to leadership theory. Lastly, it covers the maincontemporary issues.Aviva Plc. Company UK.In this context, there is a company, Aviva Plc. It is a multinational insurance companysituated in London, UK. It has approx. 33 million customers in 16 countries across the world. Itis the largest insurance company and leading its clients life and providing pension. This groupfocused on the five big markets in Asia, Europe, China. Major focus of the company in the chinaand south Asia. This company is faces many issues regarding its operations activities forexample preference share issue which are described as follows:Issue - Cancellation of Preference shareThe company faces an issue regarding to its preference shareholders that the managementteam raised a ruckus after declaring the cancellation of the preference share at par and not givingany dividend to its preference shareholders so for this reason the shareholders are not satisfiedwith this decision (Bolman and Deal, 2017). The organisation has a problem with its stakeholders and so management team should solve it in the right way for the organisational growth.The board members admitted that this organisation got many criticisms for this issue and thestaff member also get affected. Aviva needed to address the issue of the preference shares bygiven regulatory capital considerations with their cost.The another issue is comes from the operation system of this company that is thecustomers of Aviva bear cost of web upgrades. This is technical issue and the company got to1
much loss in amount as well as loss of customers. There are many clients of this organisationsuffering from huge problems of their investments, loss of tax relief, delays in pension paymentsand there are limited online access due to technical problem in this company's server (Champy,2018). There are also issue of long waiting time for meeting to the agent of company who isinsurer and the company got flood of inquiries about its insurance policy. The life company hasdealt to pay their customers who were affected by the problems threw the bank transfer. Thisorganisation sent an email to its customer and the delays were reasoned the disinvestmentprocedure required to pay the client's income not running as pre expected. The Aviva company'smanagement set a platform in which all problems related to its clients and solve all issues.In this aspect, there are many leadership theories that help in solving this issue. Leadership styles - Leadership is a special process for achieving goals and objectives by wholeteam with the use of all abilities as well as skills. The leader can influence the team membersaccording to his or her requirement and they must achieve the target. Leadership is wide and evergoing concepts (DuBrin, 2015). There are brief overviews of the excess dominant or betterpractise use in this concept. There are many leadership theories which can applies in anyorganisation with the organizational suitability and then the company must achieve the desiredtarget. The leadership theories divided in six parts that are behavioural, situational, transactional,contingency, participative and transformational leadership theories. In addition to this, there aremany styles and theories given by the Great man and Trait theory.These are describes as follows :The Great Man Theory 1840 – This theory was evolved in the early 19th century and inthat time no one was capable to know the scientific certainty. It is a combination orhuman characteristic for the identifying and responsible for great leaders (Fairhurst andConnaughton, 2014). This theory is based on an assumption that if there is a need thenthe great leaders will arise. This was originally produced by Thomas Carlyle. In thiscontext, the management can apply this approach as appointing the new leaders in thatbusiness who have more ability, skills and talent in this sector and after that the companygets the solution of this issue. It will also help in achieving the desired targets and goals. The Trait Theory 1930 – It is focus on the analysing the physical, social and mentalcharacteristic of a person in order to gain more information about his or her. This theory2
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