[PDF] Leadership in Human Resources Management : Assignment

MANAGING HUMAN
CAPITAL AND
LEADERSHIP

Table of Contents
ABSTRACT.....................................................................................................................................1
INTRODUCTION...........................................................................................................................2
LITERATURE REVIEW................................................................................................................2
TASK 1............................................................................................................................................2
Relevant model and approaches of the business organisation to manage its HR resources...2
TASK 2............................................................................................................................................4
Critical analysis of selection and recruitment in link to strategic human resources initiatives4
TASK 3............................................................................................................................................6
Discuss different Approaches to HRD and their area for improvement................................6
TASK 4............................................................................................................................................8
Classical theories of motivation.............................................................................................8
TASK 5..........................................................................................................................................10
Recommendation to the business discuss the characteristics of effective leaders ..............10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

ABSTRACT
The report is focused over the managing leadership and human capital inside the
company along with the Human resource manager role in the organisation. These manager are
liable got executing numerous practices and policies so the work control can be done for entire
firm in more effective manner. Several approaches and models are exerted through the Human
resource manager along with assisting in attaining targets of company. In Gillieru Restaurant is
adopting online recruitment and selection technologies which are employed by manager so as
this can select and hire skilled applicants so that can engage in company's functioning. These
methods are vert efficient in attaining the long term targets of organisation for shorter span.
These are adopted to optimise numerous leadership models and motivational theories so that
worker are led in more suitable way.
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INTRODUCTION
Human resource manager play crucial role in smooth functioning of business organisation
increasing the commitment, capability and competence of workforce of enterprise. Capital can be
defined as proper manufacturing of durable goods that further contribute to the goods and service
production. The management of human capital refer to the organisation management of worker
for them to engage fundamentally in the entire organisation's productivity. Workers are
considered as the organisation's backbone as they are the one who perform numerous activities.
Henceforth, enterprise need to motivate worker in regard of achieving business objectives. It is
paramount role of human resource manager to manage the human capital and maintain proper
leadership style to manage organisation effectively (Alpkan and et. al., 2010). This report refer
The Gillieru Restaurant, an international restaurant and dining in MALATA in South Africa. It
will evaluate about numerous models and approaches of company as well as selection and
recruitment process approached by them. With this, several human resource develop approaches
as well as their improvement measure, motivation theories, leader of characteristic that will be
mentioned in this assignment. In order to assess the outcome, it will implement numerous
approaches and theories to create more authentic outcome in significant manner.
LITERATURE REVIEW
The entire report is classified into five major parts through which the manager of The
Gillieru Restaurant identify requirement and undertake maintenance human capital. They will
elaborated in regard of framework complied through in regard of inspire the worker to perform
in the more significant manner.
TASK 1
Relevant model and approaches of the business organisation to manage its HR resources
The Gillieru Restaurant was initially established in 1987 by Il-Gillieru at Malta, South
Africa. This is classified as the private friendly dining industry across over the world. They are
containing approximate 1000 outlets of the restaurants in approximate 15 cities. They are
containing their expertise in Portuguese manner chicken cuisine with numerous Peri-Peri
Marinades (Birasnav, 2014). They deliver numerous alternatives of eating such as Lunch,
Brunch, Dinner as well as deliver few distinct products and service like Free WiFi, Alcohol,
Seating, Waitstaff, Highchairs and many other. The services and product quality of the restaurant
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is fascinating which is the major attraction of consumer creating better market position of The
Gillieru Restaurant. It is also running influencing advertising channel to reach their targetted
audience.
At Hotel, the company is implementing various sort of human resource management
practice but due to strong competition in market (Buller and McEvoy, 2012). Enterprise is now
focusing over revitalise their policies of HRM in order to sustain in the competitive marketplace,
Numerous approaches and model which can be executed through HR manager of The Gillieru
Restaurant for earning better market position which is mentioned as below:
Approaches and Models:
The Gillieru Restaurant primary aims is to deliver value added services and products to
their consumer so that their consumer can feel more satiate with services and can retain with
organisation. The Gillieru Restaurant manager is liable to develop, design and execute suitable
strategic and approaches of HRM within workplace in order to gain competitive edge. This is
fundamental duty of HR manager to accomplish their objectives in optimum way to avoid further
issues. Entire approaches and strategies of HR are assisting while developing the worker's
performance.
There are numerous models of Human resource management that The Gillieru Restaurant
can carry out while performing operations of business mentioned as below: Controlled Based Approach: This can be undertake as most suitable and effective model
employed by The Gillieru Restaurant that can direct toward accomplishment of growth
and success. In this approach, human resource manager is responsible to make certain
entire procedure that are performed in the organisation for gaining higher profitability.
Numerous components of business that are covered under this assignment, are technical ,
individual and bureaucratic procedure and result based control (Burgoyne, 2012). It is
also effective for management of HR strategy and structure creating a good control over
the outcome of entire strategy in more significantly. Hence, The Gillieru Restaurant
management should outline this approach to maintain worker's behaviour so that they can
easily perform the company's expectation. Henceforth, human resource manager are
assigned the permission to deliver suitable worker's guidance so that one can engage
suitable employee policies. Hence, this overall emphasise the employee engagement and
improve the quality of services in effective manner. It can prevail the administrating
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issues and problems within the company in regard of achieving business objectives in
more significant manner. Resource-based Approach: This HRM approach is associated with reward-exchange
activity methods. In this report, employee are referred as the major asset of organisation
which is needed to be managed and cared in appropriate way. The model recommend that
it is fundamental and essential for organisation to employ more advance technologies and
practices to perform in more suitable manner emphasising the outcome of performed
actions or operations (Caza and et. al., 2010). Also, it focus over the skilled and more
qualified professional employee as it is believed that they can enable potential to deliver
competitive edge to organisation. The method also enforces distinct work competencies
at company. These resources are classified into two major parts i.e. intangible (brand
name, reputation), tangible (financial, technological and man-force). So, the referred
restaurant is needed to have such resources as well as need practices in valuable and
unique manner. Henceforth, this can be claimed that numerous practices can be executed
on the grounds of resource based approach to manage human resources of company
managing strategies.
 Integrated Approach: Integrated approach of HR management can be referred as the
combination of following mentioned approaches. Therefore, the model straightly focus
over the two major HR strategic dimension i.e. 'Development as well as Acquisition' and
other is 'Locus of control'. The previous components discuss over the extent according
which the strategic of HR are utilise to improve internal capital of HRM i.e. members of
staff beside of external environment factor. On the other hand, strategies of HR degree
create proper optimisation of management practices aiming over employee control in
regard of developing the performance in better manner.
TASK 2
Critical analysis of selection and recruitment in link to strategic human resources initiatives
As per the views of (Dalakoura, 2010) in regard of managing worker in more significant
manner, this is essential for manger to employ proper selection and recruitment worker who are
competent and skilled. Hiring and selection is one of most fundamental procedure carried out of
HR department in which qualified and skilled worker are recruited by organisation in regard of
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achieving business target. In this, HR manager are able to hire worker externally and internally
so that worker can experience work friendly and comfortable environment. Individuals who are
performing in the HRD division of The Gillieru Restaurant are liable for talented, knowledgable
and suitable candidate recruitment according to requirement of organisation available creating
stronger workforce of enterprise. But, in order to motivate and as well as accommodate more
stimulating procedure, internal method of recruitment is needed to perform.
In The Gillieru Restaurant, manager comply those methods which are only persuading
toward proper candidate from external and internal environment of company (Dimov, 2010).
Indeed, both of these techniques are highly efficient and effective according to different
circumstances which The Gillieru Restaurant can get benefits from. The organisation is also
employing third party recruitment procedure through using online portals such as Indeed.com,
Bayt.com that are easy and more assisting in regard of organisation. According to this procedure,
entire applicants need this procedure which will provide more opportunities to select the suitable
candidates for the online activity of recruitment. It will be more significant and beneficial
procedure for The Gillieru Restaurant as restaurant can save their cost and time which can
present more opportunities available for them. Entire procedure is linked with this which is
mentioned as below:
Enlisting Jobs on Websites: It can be undertaken as initial phase while considering the
online recruitment procedure. In this, organisation need to registered online agencies to apply
through online websites such as Indeed.com and to aware oneself about the vacant job vacancies
in the organisation so that specialised people can make an attempt to this. It will save their
recruitment cost that might incur if they hire worker externally.
Using LinkedIn: The Gillieru Restaurant has appointed LinkedIn in their previous vacant
position on while hiring through online. This is highly utilise job Website i.e. relevant along with
containing less chances of issues and frauds (Gates and Langevin, 2010). So, later the job posting
on LinkedIn, the applicants may implement for the referred position. This enable The Gillieru
Restaurant to have access to more skilled and qualified worker within the company.
Listing Online Job: Under this procedure, the management of organisation update the
job vacancies and postings along with information before implementing the work. Numerous
options which are organised through enterprise to update the vacant places online such as
LinkedIn, Monster etc.
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Social Hiring: This can be considered as one another platform which is being utilise
broadly in the present hiring of market. In this, organisation carry out numerous websites of
social media in order to reach wide range of applicants. Twitter, Facebook etc. are the more
suitable platform by which The Gillieru Restaurant can use for reach the required candidate.
Job Application Procedure: From using this step, finally the selection and recruitment
procedure is initiated (Guest, 2011). The Gillieru Restaurant initially shortlisted the application
forms received from the organisation which is selected and called by the company for the next
phase. After employee scrutinising from these procedure, the final applicants are called for next
process of interview.
Interview Process: In this applicants are referred for the interview procedure and asked
certain question associated with their job profile and work roles. The selected worker from this
procedure are proceed for final employment formality i.e. delivering job letter.
Hiring Process: In this phase, the HR manager of The Gillieru Restaurant need to
examine different details and backgrounds of finalise applicants who are chosen for the medial
test and as a worker of firm.
RECOMMENDATION
Employee Motivation: Under this, The Gillieru Restaurant can stimulate their worker to
perform with their entire potential in order to get promotion and develop their individual skills
and qualities level. So, while performing the promotion, they can utilise the internal
communication method.
Providing Training & Development Program: The Gillieru Restaurant's management
need to deliver more effective session of training to emphasise the basic of employee as well as
enhance their capabilities and qualities (Gutiérrez, Hilborn and Defeo, 2011). It can be proven as
beneficial for organisation through assisting the external hiring procedure.
TASK 3
Discuss different Approaches to HRD and their area for improvement
HRM can be termed as the procedure of personnel management which is considered as
essential part as this manage worker performing in organisation. By employing this procedure,
the worker can access more development opportunities of their basic skills and knowledge which
they can optimise to operate their work in more significant manner. Numerous practices which
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are involved in HRD i.e. career development, employee training, succession planning, coaching,
mentoring etc.
Numerous approaches are utilised through human resource manager to evolve their
workforce of enterprise. As The Gillieru Restaurant is a restaurant chain, this is required for its
manager to opt more influencing and effective approach that is appropriate for their worker
(Luthans and et. al., 2010). It can aid in completion of work in more efficient manner
accomplishing goals in more significant manner. The organisation is spending more revenues
cost than 30% on their employee. Here are mentioned some of those techniques:
Strategic HRM Approach: It can be undertaken as one significantly employed method in
which numerous strategies associated with business is executed to improve the business
capabilities of enterprise. The structure was propounded through Lake and Ulrich. This can
considered as the human resource development activities which is one major components. This
focus over the practices of HRD that help in emphasising productivity as well as train employee
with new skills along with sharpening the expertise area in better way.
Integrative Structure: This model is also complied as the strategic HRM footstep as this
majorly aims over the execution of human resource development practices that can develop their
business performance. Three main paths are undertaken in this i.e. developing employee
satisfaction, creating organisation capabilities, framing individual requirement etc. They are
containing the light over entire framework of human resource development inside the
organisation.
Approach of Human Capital Appraisal: This light over the employee which are referred
as the major company asset. This techniques propounded in 1998 through Friendman. This is
categorised into five steps i.e. Design stage, monitoring stage, assessment stage, clarification
stage and execution stage (Makri and Scandura, 2010). The referred restaurant can carry out this
methods to meet numerous benefits such as reward, recruitment, performance management,
retention, succession of training and planning, career development etc. This is fundamental for
organisation to comply entire stages in regard of retaining worker in enterprise for longer time
period.
PCMM Approach: This can be referred as People Capability Maturity Model that is
developed for dealing with different software. But through such manner, company can avail
numerous benefits from different environment. This is essential for organisation to manage the
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practices and stimulate worker accordingly to benefit enterprise in more efficient manner. This
can be affirm that maturity level of organisation include numerous key procedure which assist in
identifying cluster associated practices of work.
Integrated System Model: This can be considered as more suitable approach which can
be utilise through The Gillieru Restaurant to design and execute more effective in the system of
human resource development (Ployhart and Moliterno, 2011). This presents the strategies which
are implemented in the initial procedure and contain its major focus over the objective
accomplishment. Most of the components of approach of human capital which is utilised.
Human Resource Management Card Model: This can be defined as the effective
method as this deliver a link between the HRT division of work as well as attainment of
objectives of organisation. This is generally refereed as entire HR practices which are executed
as more beneficial and mature in regard of competencies and skills. The Gillieru Restaurant
manager can make certain the core card so that this can measure their efficiencies and
effectiveness in manufacturing worker behaviour that can aid in attaining the business objectives.
Improvement Scope: There is wide scope of development in each and every case. At the
organisation, The Gillieru Restaurant are also containing numerous facilities helping the the
service and products development and modification within organisation. The company can also
restructure their policies and plan for the organisation so that one can attain their long term
objectives and goal in more significant manner.
Numerous modification in the performance of business like job rotation, promotion,
undervaluation, task assessment and mentoring etc. Entire mentioned approaches such as
effective success and growth of organisation. From entire discussed activities, promotion is can
be termed as the most effective techniques so that worker can encourage their performance in
adequate manner.
TASK 4
Classical theories of motivation
Workers are the main part of the company as they put their best efforts to attain set goals
and objectives in appropriate manner. With the help of this, employees easily deliver quality
products and services to target customer. As it is important for manager to provide better support
and guidance to their workers so that effectively perform their activities. It directly contribute in
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attaining set goals and objectives in appropriate time frame. By motivating workers copay easily
enhance their productivity level. In context of Gillieru Restaurant, is also needs to implement
various motivational programs to encourage as well as motivate all the employees. This will
helps in enhancing the brand image of the company at market place as compare to its competitors
(Stevens, 2010). These can be understood by following theories:
Theory X and Theory Y: This theory is divide in two aspects and views of workers which
is positive and negative. As Theory X is negative and Theory Y is positive. In this context,
theory X define that employees are not perform their duties in effective ways. In this workers are
forced to execute their activities to attain set goals and objectives. Thus, managers needs to
supervise workers so that they effectively managed as well as controlled their activities in
appropriate manner. On the other side, Theory Y stated that employees are doing their duties and
work with more efficiency and relaxed way as they easily attain set goals and objectives in
appropriate time frame. Along with this, workers having full of dedication towards their work
due to this they does not require any kind of guidance and support from anyone. In context of
Gillieru Restaurant, should set their workers as per theory. By this they easily determine workers
performance at workplace.
Maslow' theory of need: It is one of the important theory which is related with workers
needs at workplace. This theory includes five stages such as Psychological needs, safety needs,
social needs, self esteem needs, self actualization needs. All these are motivate worker at the
time of performing their activities. Along with this, psychological needs are used by the
company as they provide fair salary to their workers so that employees easily fulfil their basic
needs. As per safety needs, employees wants that company give job security as they easily
improve their motivation. With the help of this Gillieru Restaurant make safe and healthy work
environment which may leads in increasing the chances of attaining positive outcomes. In social
needs, workers are make an effective team which helps in performing their task in effective
manner. This will directly contribute in attaining set goals and objectives of the company.
Equity theory: It is related with fact as workers are motivated through equality and
fairness at workplace. Along with this, is workers are treated in good manner that it highly
motivated which directly contribute in motivating employees as they attain positive results. By
treating equal manner manager easily enhance workers productivity level at workplace in which
they easily improve their performance and attain set goals and objectives. Along with this, firm
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needs to treat their workers equally which may helps in encouraging them and also reduce the
chances of arising any kind of issues among employees at workplace.
Hawthorne Effect: It is effective motivation theory which was formulate by Henry A.
Landsberger in 1950. This is important which used by HR manager to manage workers
performance at workplace (Zarutskie, 2010). With the help of this manager take regular feedback
and also check employees performance which may leads in improving motivation level of
workers. Through which manager provide rewards so that they perform effectively. Under this
theory, there are six important aspects such as Psychological contract, communication, socialise,
recognition, group activity, workers interest. All these factors are more appropriate results.
Proposing Hybrid Theory for NANDOS:
This is a combination of all theories which helps in motivating workers at workplace. As
there are number of employees who work in organization. As manager apply some effective
theories to motivate workers at workplace which may leads in enhancing their skills and
knowledge. In context of Gillieru Restaurant, operate in hospitality sector as they needs to serve
all the customers in most effective manner by reducing the issues and any kind of discrimination.
Along with this workers are also serve their customers in best manner which may helps in
generating huge revenue or company. For attaining the same, company needs to make quality
products and services to its customers. In this, company use equity and Maslow's theory to
provide better motivation to workers. With the help of this they easily attain set goals and
objectives in appropriate time frame.
TASK 5
Recommendation to the business discuss the characteristics of effective leaders
Leaders are the important part of business organization as they train as well as guide
workers to perform well. By this all the employees are effectively perform their duties and also
enhance their capabilities to attain set goals. In this context, leaders have to be talented and
knowledgeable so that they effectively guide their workers at workplace. Effective leadership
helps in attaining better success in market place and at the same time also take strong position as
compare to its rivals. In context of Gillieru Restaurant, company also required to good leader
who are having proper knowledge and know that hoe to train heir workers. This will leads in
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enhancing the productivity level of the company at market place. In this context, there are
characteristics of leader are as follows: Personable: Under this characteristic, a leader should have open minded as they easily to
communicate with the employees and workers also talk with them without hesitation. If
they effectively treat their workers then the effectively resolve issues with leader. With
the help of this they easily make positive work environment as all the employees
effectively perform their duties and attain positive outcomes. Visionary: A leader of organisation is always certain to build a proper future vision of
organisation as through this, one can guide and train their worker in more adequate
manner (Zarutskie, 2010). Vision is more essential for an organisation to set because this
can lead to entire workforce to certain direction and assist in coping up with specific
condition. These vision can deliver employee strength to perform their duties to achieve
better outcome of performed practices. Motivational: Stimulated staff can help in attaining the business outcome that can help
ion performing and behaving the work according to that only. If organisation desire to
meet the objectives and goals of organisation, then the company should execute the
proper theories of motivation within organisation. It can help worker in encouraging their
own skills and emphasise their reproducibility along with worker's performance in more
significant manner.
Model of leadership
Numerous leadership theories and models can be carried out by The Gillieru Restaurant
within their company to attain their business target and objectives in more significant manner.
This can help in executing numerous leadership models in their companies in regard of
stimulating employee as well as lead them in more significant manner. Here are discussed some
of those theories: Situational leadership model: According to this model, this can be state that no theory of
leadership is accurate and perfect that a leader can execute (Zarutskie, 2010). The
manager or leader is essential to adopt proper leadership style according to the present
situation of business. It is fundamental for each and every leader to make certain that
whether they are adopting better style of leadership within organisation so that firm can
carry out a better negotiation technique.
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 Contingency leadership model: According to this, no suitable way of leadership is exists
in which increased coordination and better decision can be developed within
organisation. Leaders and manager are need to optimise proper consideration in regard of
resolving distinct condition in recent organisation.
CONCLUSION
It can affirm the above summon report that the management of human capital refer to the
organisation management of worker for them to engage fundamentally in the entire
organisation's productivity. The company is implementing various sort of human resource
management practice but due to strong competition in market,There are numerous models of
Human resource management that company can carry out while performing operations of
business. Hiring and selection is one of most fundamental procedure carried out of HR
department in which qualified and skilled worker are recruited by organisation in regard of
achieving business target. The organisation can also employing third party recruitment procedure
through using online portals such as Indeed.com, Bayt.com that are easy and more assisting in
regard of organisation. Numerous practices which are involved in HRD i.e. career development,
employee training, succession planning, coaching, mentoring etc.
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REFERENCES
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Dalakoura, A., 2010. Differentiating leader and leadership development: A collective framework
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capital, and early planning. Journal of Management Studies. 47(6). pp.1123-1153.
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Guest, D. E., 2011. Human resource management and performance: still searching for some
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Gutiérrez, N. L., Hilborn, R. and Defeo, O., 2011. Leadership, social capital and incentives
promote successful fisheries. Nature. 470(7334). pp.386-389.
Luthans, F. and et. al., 2010. The development and resulting performance impact of positive
psychological capital. Human resource development quarterly. 21(1). pp.41-67.
Makri, M. and Scandura, T. A., 2010. Exploring the effects of creative CEO leadership on
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Ployhart, R. E. and Moliterno, T. P., 2011. Emergence of the human capital resource: A
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Stevens, R. H., 2010. Managing human capital: How to use knowledge management to transfer
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uc.ac.jp/~js/downloads/SP2005-PDF/SP2005-Chapter2SHRM.pdf>
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