Leadership and Management Principles and Practices at AI Grocers

This report explores the principles and practices of leadership and management at AI Grocers, a grocery shop in Romania. It includes a work journal, evaluation of good practice models, good practice competencies for professional development, and the role of management in business performance and strategic direction. The report emphasizes the importance of effective leadership, team working, and maintaining positive customer relationships. It also highlights the critical role of managers in transforming manpower, money, and resources into valuable outcomes for the company.

Journal

Table of Contents
INTRODUCTION...........................................................................................................................1
Work journal (period is completely up to you - present your personal working journal in your
organisation)....................................................................................................................................1
Evaluation of good practice models.................................................................................................1
Good practice competencies for professional development............................................................2
Role of management in business performance and strategic direction............................................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Leadership and management both are essential functions of company which are useful in
terms of developing efficiency to accomplish objectives and goals. Through effective leadership,
leaders can effectively communicate the vision of company with employees can also evolve
several strategies by which long term growth and sustainability can be achieved. Leaders are the
one who motivate people and also support them to accomplish overall objectives of an
organisation. It is useful in achieving group goals and also converts organisation resources
machines into effective outcome (Basten and Haamann, 2018). Leadership and management
need several types of skills which are useful in contributing towards the strategic objectives.
Present report is based on the “AI Grocers” which is a grocery shop in Romania and deals in
Romanian products that deals in wide range of products and services to potential customers with
large scale in different locations. The report demonstrates principles and practices of
management at workplace and problem solving capabilities to implement the project. Besides
from this, the role of manager is also identified by which they contribute towards the success of
business.
Work journal
Weeks Observation
Week 1 In week one I have observed the working style
of grocery industry and learn how this process
of retailing sector works. I determined different
categories of commodities that are being
offered to customers along with their prices. I
learned about management system of the
company and observed how it would help in
maintaining culture of organisation (Astrachan
and Botero, 2018). I have also determined
business practices implemented by senior
authorities of the organisation. I have also
learned importance of effective management in
an organisation which is essential for
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productivity of the company as well as
developing positive workplace environment.
Week 2 In week two I have learned to market the
products on different online and offline
channels in order to attract large base of
customers. I have learned to promote products
of the company by using social media
platforms and other digital platforms (Auh and
et. al., 2019). I have analysed that effective
marketing is very essential as it helps in
increasing awareness among people about the
brand along with attracting them towards
offered products.
Week 3 During week three I learned about importance
of effective leadership at workplace. I have
observed that employees want supportive and
democratic workplace environments for which
it is essential to implement effective leadership
style. I have learned that if I have to become an
effective leader in my future career than I have
to increase my ability in adopting democratic
leadership style in my personality which will
help me in gaining trust of employees. I have
analysed that leadership impacts behaviour and
performance of employees along with
motivating them to work with all their efforts.
Week 4 In week four I have learned about importance
of team working in an organisation. I have
gained knowledge about how effective team
working could assist in accomplishing desired
organisational objectives in specific time
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period. For developing effective team, it is very
important to have smooth communication
among employees so that no misunderstanding
generate between them. I have learned to work
with positive team spirit and perform with my
overall efforts to achieve organisational
objectives with my teammates.
Week 5 In week five I learned about maintaining
positive customer’s relationships with potential
clients of the company. I have gained
knowledge that for maintaining positive
relationship with customers it is essential to
understand their behaviour and listen to queries
they have related to products or services
patiently (Aslam and et. al., 2018). This would
help me in gaining trust and loyalty of
customers towards company along with
building large client base.
Week 6 In week six I learned about digital literacy
which is very important in today's world of
digitalisation. I understood how to operate
software that company use to maintain data and
important information associated with
employees as well as customers (Caputo and et.
al., 2018). I have observed that for personal
and professional growth it is essential to have
computer literacy. I learned to maintain record
of sales in Excel sheets which helps me in
presenting data whenever asked by my seniors.
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Evaluation of good practice models
Although management and leadership frequently overlap, it is critical to grasp the
differences between the two concepts within the working structure of an organisation.
Furthermore, it has been stressed that, while managers require great leadership qualities, they
also require specific other skills in order to effectively manage teams or individuals. The duties
and responsibilities of AI Grocers and Leaders within effective skills have been assessed. For
example, leaders identify particular goals and determine the steps that employees must do in
order to achieve overall goals in a well-defined and efficient manner. Furthermore, it has been
emphasised that executives develop measurements and track staff efforts in order to align their
performance with corporate goals (Bag, Gupta and Kumar, 2021).
Furthermore, it has been emphasised that firm executives also play the roles of
communicator, inventor, coach, delegator, adaptor, and net worker. Furthermore, it has been
determined that these responsibilities are filled by leaders inside AI Grocers, which is one of the
major reasons for the company's success in the retail industry. Furthermore, in terms of
management roles, it has been determined that managers inside a particular organisation play an
important role in transforming manpower, money, and resources into valuable outcomes for the
company. Managers serve essential functions in AI Grocers, such as monitor, figurehead, liaison,
spokeswoman, entrepreneur, resource allocator, negotiator, and so on.
Furthermore, it has been stated that managers inside the corporation employ Mintzberg's 10
management positions paradigm. With the support of these roles and the use of successful
models and practises, managers at AI Grocers are able to improve employee performance and
productivity while also achieving organisational goals and objectives in a well-defined and
efficient manner (Lovelace and et. al., 2018).
It has been discovered that by utilising certain roles, responsibilities, models, and practises,
managers within an organisation can simultaneously improve overall performance and
productivity of people and the company. Both management and leadership responsibilities have
been determined to be critical within an organisation. It not only aids in achieving overall
organisational goals with more efficiency, but it also improves customer happiness. Furthermore,
it has been determined that managers and leaders within AI Grocers are motivating individuals
and teams in a well-defined and effective manner through effective leadership and managing
positions.
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Good practice competencies for professional development
It has been determined that, based on work experiences in AI Grocers in a variety of team
projects, it is vital to achieve considerable advances in critical thinking and creative problem
solving by doing sound reasoning exercises to identify challenges, make decisions, and solve
problems. It also entails forming collaborative relationships with co-workers and clients of other
cultures, races, genders, and so on. As the individual works effectively in a team structure, he or
she must also negotiate and handle conflict and change while maintaining a respectful attitude
toward others (Bontis and et. al., 2018).
Use others' strengths to achieve common goals, and use interpersonal skills to mentor and
develop others. Individuals must also display integrity and ethical behaviour, as well as act
responsibly with the greater community's best interests in mind and be able to learn from their
mistakes. Aside from that, the capacity to use and select important technology to complete the
prescribed assignment. Individuals and teams must also be able to handle and use data effectively
to solve problems, as well as learn and adopt new technology. Individuals who can listen and
focus on others, as well as grasp the overall influence of nonverbal communication, are able to
create and edit workplace papers and crucial technical reports in a clear and effective manner.
Role of management in business performance and strategic direction
Management is defined as a process that directs the development, correct maintenance, and
effective distribution of resources in order to achieve the organization's ultimate goals and
objectives. Managers have been determined to be those inside an organisation who are in charge
of efficiently conducting this management process. Management in AI Grocers is primarily
dynamic and adaptable by nature in order to fulfil limits as well as the needs of the organization's
internal and external environments (Efrat and et. al., 2018). AI Grocers operates in a worldwide
economy that is rapidly changing, requiring increased adaptation and flexibility. Adaptability and
flexibility play a critical role in the managerial process at AI Grocers.
Managers within the organisation set objectives and state missions, examine alternatives,
determine need and resources, cite strategies to achieve objectives, coordinate activities, set
policies and procedures, create organisational structure, and effectively allocate resources.
Strategic management, on the other hand, is primarily described as a wide phrase that
encompasses creative thinking. Process of strategic planning and operational strategizing It has
also been stated that strategic company management is heavily reliant on research. It is a crucial
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company strategy that allows them to be successful and address customer needs in a timely and
efficient manner. It has been determined that including more planning into board meetings is a
common strategy to improve strategic business management. In this case, good management is a
key factor that contributes to the company's efficiency and effectiveness. Managers are
responsible for ensuring that activities are accomplished with greater efficiency by aligning
people and resources with organisational goals.
Furthermore, it has been determined that management is critical to AI Grocers' business
performance because they are responsible for a variety of tasks such as monitoring, planning,
organising, directing, and controlling (Soundararajan, Jamali and Spence, 2018). The company's
managers also serve as entrepreneurs, disruption handlers, spokespersons, leaders, and liaisons.
Effective coordination managers motivate employees with the use of strong management abilities
such as excellent communication.
They also use important management abilities such as team building, a good decision-
making tool for dealing with successful changes, and domain expertise. Manager in the AI field
Grocers use advantage or human relation theory to motivate staff by providing personalised
service. Managers in the organisation also use theory Y to involve employees in decision-making
in order to boost their inventiveness. As a result of the investigation, it has been determined that
managers play a significant role in an organisation, and that they contribute to the performance
and strategic direction of the business by using a variety of skills, knowledge, competence, and
theory implementation.
CONCLUSION
According to the above-mentioned paper, leadership and management are critical and
necessary elements for an organisation to achieve its overall goals, objectives, and mission.
Leaders with great leadership abilities, practises, and competencies direct, guide, and motivate
their teams, allowing them to achieve their objectives more quickly. Managers with great
management abilities and skills set clear goals and ensure that activities run smoothly. Different
types of management abilities, such as interpersonal, forward planning and strategic thinking,
problem solving and decision making, and so on, are useful in fulfilling managerial duties.
Motivation, communication, delegation, creativity, feedback, and responsibility are some of the
talents that aid in the achievement of leadership objectives within an organisation. The
professional practise can be improved with the support of online sessions, comments from peers
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and seniors, and so on, according to this paper. The report also found that managers play a vital
role in organisations because they turn the organization's resources, manpower, and material into
a productive output that aids in the achievement of the organization's strategic objectives.
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REFERENCES
Books and Journals
Aslam, H and et. al., 2018. Dynamic supply chain capabilities: How market sensing, supply
chain agility and adaptability affect supply chain ambidexterity. International Journal of
Operations & Production Management.
Astrachan, C.B. and Botero, I.C., 2018. “We are a family firm”: An exploration of the motives
for communicating the family business brand. Journal of Family Business Management.
Auh, S and et. al., 2019. When does customer participation matter? An empirical investigation of
the role of customer empowerment in the customer participation–performance
link. Journal of marketing research, 56(6), pp.1012-1033.
Bag, S., Gupta, S. and Kumar, S., 2021. Industry 4.0 adoption and 10R advance manufacturing
capabilities for sustainable development. International journal of production
economics, 231, p.107844.
Basten, D. and Haamann, T., 2018. Approaches for organizational learning: A literature
review. Sage Open, 8(3), p.2158244018794224.
Bontis, N and et. al., 2018. Intellectual capital and financial performance in social cooperative
enterprises. Journal of Intellectual Capital.
Caputo, A and et. al., 2018. Conflict management in family businesses: A bibliometric analysis
and systematic literature review. International Journal of Conflict Management.
Efrat, K and et. al., 2018. Leveraging of Dynamic export capabilities for competitive advantage
and performance consequences: Evidence from China. Journal of Business
Research, 84, pp.114-124.
Lovelace, J.B and et. al., 2018. The shackles of CEO celebrity: Sociocognitive and behavioral
role constraints on “star” leaders. Academy of Management Review, 43(3), pp.419-444.
Soundararajan, V., Jamali, D. and Spence, L.J., 2018. Small business social responsibility: A
critical multilevel review, synthesis and research agenda. International Journal of
Management Reviews, 20(4), pp.934-956.
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