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Leadership & Management for service industries PDF

   

Added on  2020-12-10

17 Pages4199 Words392 Views
Leadership & Management forservice industries

Table of ContentsINTRODUCTION...........................................................................................................................1LO1..................................................................................................................................................1P1 Two different classical management theories and its application in TUI hotel.....................1P2 Evaluating the role of leader and different leadership styles..................................................3M1&D1 of the current management and leadership styles in relation to current practices.........4LO2..................................................................................................................................................4P3 Review the management and leadership styles within TUI....................................................4P4 Internal and external factors that influence the management style and culture withinbusiness........................................................................................................................................5M2&D2........................................................................................................................................8LO3 & LO4 .................................................................................................................................9are enclosed in PPT......................................................................................................................9CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10

INTRODUCTIONLeadership and management encourage the smooth functioning and management withinthe organization. Leadership motivates the employees of the organization in order to deliver theeffective output which meets the actual goal of the organization. On the other, hand managementis the key to organize and control the action and strategies. This study will be based on theapplication of effective leadership and management concepts within hospitality organization. However, it will discover the cultural aspects and different leadership styles adopted byboth the industries. Moreover, this study will also provide internal and external factors that effectthe main objectives of the business in service sector. LO1P1 Two different classical management theories and its application in TUI hotelClassical management theories are based on the fundamental principles which aregenerally used by the managers in order to manage the organization (Haveman and Wetts, 2019).Management theories are classified under three categories such as scientific management,administrative principles and Bureaucratic theory. TUI hospitality industry apply Fredrick Taylorscientific management theory in order to improve the productivity (Manz And et.al., 2015).However, Management theory is used in Affinia hotel which ensures the systematic formationwhich is aimed at improving the efficiency and economic effectiveness of the firm (Havemanand Wetts, 2019). These two different management theories used by two different industries aredescribed below:Frederick Winslow TaylorIn the principle of scientific management, Taylor has described the application of thescientific method which helps in improving the productivity of the firm. In TUI industry,managers use the scientific management theory which allows them to break down the productioninto the series of small tasks (Jelinek, 2015). This results in increased productivity levels andlower unit costs of organisation. Moreover, application of Frederick classical management theoryhelps in improving the maximising the individual productivity thus improves the overallperformance of the TUI. As the overall production will be based on dividing task into smallseries of work and will be helping in improving the quality of work. Being a line manager of thecompany, Taylor Scientific management approach would consider to be the effective principlewhich helps in sustainability and growth of TUI in the future.1

Scientific theory helps in increasing the productivity as by increasing the performance ofemployees in the TUI organisation. This theory aims at doing work effectively and efficiently.As workers are usually enjoy the work that is given to them. By providing training to employeesthat will improve the productivity. It break down the each task into different parts so that theycannot feel more burden and manage their all work effectively. It pays employees based on theirwork i.e. on the basis of piece rate. Through all these practices followed by Taylor helps inincreasing the productivity.Max WeberAccording to the Bureaucratic theory of Max Weber, effective approach to managementis one of the great concern which ensures the systematic formation of organization and results ineffective and efficient performance of the business. This theory works on two essential elementsfirst elements enables the structuring of the organization into hierarchy system. And secondelement can be helpful by clearly defining the rational decision making rules (Byrkjeflot, 2018).Application of this theory helps in This theory is applied by the manager of the Affinia hotelwhich states six main features which contribute towards the systematic management such factorsare as follows:Specialization and division of labour helps the manager in dividing the tasks on thebasis of competencies and functional specialization of employees. This will be helpful inregulating proper functionality within all division of company. Next factor is Hierarchicalauthority which ensures the movement of order and responsibilities in a proper structure. Ifthere is correct movement then it will ensure that everyone in organisation is working withinframework. Rules and regulations is the third factor which allows the manager to implementproper policies and regulations for the Affinia hotel in order to manage the consistency of tasks(Koutroumanis and Dixon, 2018). This is very much important and essential to manage overallwork of company so that employees are working as per their given allocation of work. Technicalcompetency guidelines depicts that all the employees are mainly selected on the basis of theirskills and competencies which have been acquired training and development. Personneldifferences is one of the another factor which helps in building the strong relationship withinstaff members. Career orientation helps to motivate the workforce which results in effective2

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