Leadership and Management of Service Industry Assignment

LEADERSHIP AND
MANAGEMENT FOR
SERVICE INDUSTRY

Table of Contents
INTRODUCTION...................................................................................................... 3
TASK 1................................................................................................................... 3
P1. Different classical theories of management ................................................3
P2. Role of the leader and different leadership style..........................................6
P3. Review management and leadership style in a specific service sector. ......8
TASK 2................................................................................................................... 9
P4. Internal and external factors which influences the management style and
structure within the service industry..................................................................9
TASK 3................................................................................................................. 11
P5 Assess current management and leadership ‘hard’ and ‘soft’ skills providing
evidence from specific service sector examples...............................................11
P6 Future management and leadership skill ....................................................13
TASK 4................................................................................................................. 15
P7 Comparison of different service organization .............................................15
CONCLUSION....................................................................................................... 17
REFERENCES........................................................................................................ 18

INTRODUCTION
Leadership and management are two different but most crucial elements of the business
organisation. Leadership is concerned with the potential of the leader so that they can
influence and motivate the people to work for the attainment of business goals and objectives.
Management is concerned with the managerial action of the planning, organising, directing
and controlling the different activities of the business organisation (Deming, 2018). The
company which is to be considered for this report is TUI group which has initiated its
business from the year 1932 and deals in hospitality and tourism industry. This report will
explain the classical management theory and different leadership styles. It will search for
various factors which will influence different management style and structure in a service
industry. The report will also evaluate and assess the current and future management and
leadership skills for the service sector. The last part of the report will concentrate on
comparing and contrasting different service industry organisations change management
system and leadership is implementing change.
TASK 1
P1. Different classical theories of management
There are various views of management and classical views of management or
classical management theory is one of them. Planning, organising, recruiting, directing and
controlling etc. are some responsibilities of the manager (Deming, 2018). In TUI, the
manager of the organization can some theories of classical management for the effective
management of the company.
Clasical management theories-These theories are as following:
Scientific management theory- This theory is developed by Frederick Winslow
Taylor to manage the operation and activities of an organisation in an effective manner. The
author believed that if the manger of the company monitor the work in scientific manner then
the person an identifying and finding out an defective way and manner to perform the task
appropriately (Dhar, 2016). In context of TUI, the manger can implement this theory in the
operations and activities of the firm. If company's manager use this theory within
organisation then help them in maximizing profit and productivity of the company. As
manager provide proper guidance which encourage personnel to contribute tehir best effort
in scientific manner taht improves overall perfriomance of firm.

Bureaucratic management theory- This theory was developed by Max Weber and
the author viewed that bureaucracy is the most efficient form of a company. This theory
focuses to operate the firm under a hierarchy of position and formalised the rules and
procedures to operate the task of the organisation in an appropriate manner (Donate and de
Pablo, 2015). Application of the rules and sanctions must be impersonal and authorities
should be formalized in to a hierarchical structure so that the task and work which is assigned
by the senior completed on time in proper way. In TUI, this theory can be used by the manger
to attain set objective in better manner. If the employees of this travel and tourism sector
organisation attain their target on time then they are rewarded for their work. This help in
motivating employees and they will put their best efforts in the growth and development of
organisation.
Administrative management theory(Classical management theory)- This theory
of management is developed by Henry Foyal. It is a type of classical management theory and
systematic way of organise and monitor activities and operations within a company. This
theory can be used by the management to improve the performance and overall functions of
an organisation. According to author, planning, organising, controlling, coordinating are
some functions of the management. In context of TUI, this approach can be implement by
manger in context of effective management. Because the main principle of this theory to
assigned the task in a systematic manner includes clearly defined task.
`System theory- This theory is proposed in 1940 by Ludwig von Bertalanffy as it is
the transdisciplinary study of the abstratct organisation of phenomena, independent of theiur
substance, type or spatialor temporal scale of existence. It is also known as management
methodology as it is a way of analysing about organisations and also an alternative approcah.
From the above motioned and defined information, it can be analysed that the
management of TUI can used and applied administrative theory of management because it
help tehm to delegate the tasks in systematic manner so that the employees can attain their
targets and goals in effective manner and make contribution in the growth of the firm (Gupta,
Sharma and Sunder, 2016).
Organizational structure- It is a system that outlines how ceratin activities are
directed to achive the aims of a company. These activties can include rules, roles and
responsibilities. There are different types of organisational structure some of them are as
following: