Leadership Management For Services Industries | Assignment

Leadership
Management For
Services Industries

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Different classical management theories..............................................................................1
P2. Role of the leader and different leadership styles in a service sector industry.....................2
P3 Review the management and leadership styles in a particular services sector company......3
TASK 2............................................................................................................................................4
P4.Investigation of the internal and external factors that influence management styles and
structure.......................................................................................................................................4
TASK 3............................................................................................................................................5
P5. Current management and leadership ‘hard’ and ‘soft’ skills providing evidence from
specific service sector.................................................................................................................5
P6. Discuss future management and leadership skills required by the service sector and how
these can be achieved..................................................................................................................6
TASK 4............................................................................................................................................7
P7. Compare and contrast different service industry organisations change management
systems and leadership in implementing change........................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Leadership refers to a process with the help of it a leader can guide, influences and
inspire the behaviour and work of others in context of attaining a p[articular objective of a
company. In a company, it is indicates to the ability of a manger to motivate and make introduce
the employees to their duties with confidence. In service industry, it is the ability of firm's
management to set and attain challenging aims, take fast and decisive action when required,
outperform the competition and motivate others to perform at the highest level they can. This
assignment is related to Wa-Pila Hotels which operate its business sin hospitality industry and
provide its various services to the consumers. In this report will be defined about different
classical management theories, roles of the leader and leadership styles in a service sector
industry. Further will be discussed the factors that affect various management styles and
structures and present or future management and leadership skills. Demonstration of
management and leadership skills in a service industry context will also explained.
TASK 1
Covered in to PPT
TASK 2
Covered into Broucher
TASK 3
P5. Current management and leadership ‘hard’ and ‘soft’ skills providing evidence from specific
service sector
To perform the work in an effective and efficient manner, it is required that there are
various skills and knowledge which is useful for completing the work in effective way. With
the help of it the firm also capable to accomplish aims and object8ives in effective manner. To
perform or showing their effectiveness in different fields, it is necessary to have required
appropriate skills and knowledge about specific sector (Fernie and Sparks, 2018). It will be
helpful for them to organise their work as per the need or requirement. There are several hard
and soft skills that are needed and essential to have individuals to work with Wa-Pila that is
1