Leadership and Management for Service

Leadership and
Management for Service

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Different classical management theories and apply these in a service industry....................1
P2 The role of leader and different leadership style in a service sector industry........................1
P3 Review Management and leadership style ............................................................................1
TASK 2............................................................................................................................................1
P4 Internal and external factors that influence management style and structure........................1
TASK 3............................................................................................................................................1
P5 Current management and leadership hard and soft skills......................................................1
P6 Future management and leadership skills .............................................................................2
TASK 4 ...........................................................................................................................................3
P7 Different service industry organisations change management system and leadership in
implementing change..................................................................................................................3
CONCLUSION................................................................................................................................4
REFRENCES...................................................................................................................................5

INTRODUCTION
Leadership is the ability of individual which utilise for influencing or guiding followers
as well as other organisational members . There are several characteristics within leaders such as
self-confidence, management skills, creative and innovative thinking, strong communication and
so on (Birasnav, 2014). On the other hand management can be define as the activities or task
conducted within organisation with the motive of accomplishing goals and objectives. Leader
and manager both play important role in day to day operations of company. This assignment is
based on Wa-Pila Hotel which is service sector organisation. For proper management of
organisation several classical management theories will be implemented along with different
leadership and management styles. Moreover, internal and external factors will be discussed that
influence management style and structure. In addition to this, present hard and soft skills of
management as well leadership will be discussed with future also.
TASK 1
P1 Different classical management theories and apply these in a service industry
Covered in PPT
P2 The role of leader and different leadership style in a service sector industry
Covered in PPT
P3 Review Management and leadership style
Covered in PPT
TASK 2
P4 Internal and external factors that influence management style and structure
Covered in Boucher
TASK 3
P5 Current management and leadership hard and soft skills
Manager and leader of wa-Pila hotel have hard as well as soft skills which help them in
managing work within effective manner.