Developing Leadership and Management Skills - Analysis and Comparison of Leadership and Management in Marks and Spencer

This report analyzes and compares the leadership and management practices in Marks and Spencer, including key performance metrics and their impact on organizational performance. It covers the models and theories of leadership and management, the difference between the two, and their impact on organizational culture, productivity, and resource utilization. The report also includes key performance metrics used by Marks and Spencer to evaluate their performance and the role of leadership and management in achieving organizational goals.

Developing leadership
and management skills

Constents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
Analysis and comparison of leadership and management...........................................................3
Key performance metrics of organizational sector......................................................................6
Organizational leadership and management performance...........................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Leadership is known as the capability of the person of directing as well as leading the activity of
the team of the members in the appropriate way. This is a method which is linked to influencing
which improves the efforts of the individuals in order to accomplish the goals and objectives of
the company with more effectiveness as well as efficiency. Apart from this management is the
method of organising as well as planning resources and practices of the company in accordance
to achieve the suitable results for the company. In addition to it, effective managers as well as
leaders offers guidance, clarity of, manage business functions as well as encourage workers to
perform in effectual way. There are several set of skills as well as abilities which are needed for
the leaders as well as managers such as decision making, communication, flexibility and many
more with supports then in order to smoothly run there practices of the business and functions in
the suitable way (Thevendran, and et.al., 2022). The following report is based on the
organization marksandspencer which is one of the British international organization of retail
industry. The company was founded in the year 1884 by Michelle mark and Thomas Spencer.
Companies having their headquarters in London England. In addition to it the organization focus
in dealing several ranges of the goods like food, home and clothing good. Moreover to this
marksandspencer serve they are goods around several nations with having 78,000 workers
around the world functioning for the company in several nations as well as organization have
mudde 900 outlets around United Kingdom only. Marks and Spencer also being more emphasis
on selling there food products through online delivery services with the collaboration of Ocado.
The following report will cover about the models of leadership as well as management and its
theories also it will cover about the difference between leadership and management. Together
with that key performance matrix and influence of leadership and management in the entire
performance of the business. (Stark, 2022)
TASK
Analysis and comparison of leadership and management
Leadership:. Leadership is known as the art of a person which is linked to guiding as well as
impacting their members as well as other people in the company in order to perform effectively
as well as efficiently in the company. Effective leaders possesses several set of skills with
support step to make several effective decision, Positioning clear visions of the company,

making rules and objective and increase the workers also offer them suitable training and
knowledge in order to accomplish these predetermined objectives and rules before given
timeline. Few of the skills of the effective leader are problem solving skills, communication
skills, creativity skills, and many more to assist them to lead the operations of the business in the
appropriate way. In relation to the company marksandspencer leader possess every of these set of
skills which assist them to direct efforts as well as actions of the workers in the proper way as
well as offers company to accomplish their specific objectives as well as goals. (Richardson,
2022)
Leadership theories:: There are several theories of leadership which are utilised by the
organization marksandspencer in order to lead their functioning in the effective way. Few of the
leadership theory are described below.
 Transactional leadership theory:. This type of theory is basically revolved across the
role of monitoring, organising and team of efforts. In this type of leadership leaders be
more emphasis on punishment as well as rewards for their actions of leadership. In
accordance to it for the try foods as well as more productivity of the workers then the
leader of the respective organization offer them appreciation and reward also major
recognition in the company whereas if they are not performing well in the organization
then they can be accordingly punished. Every of these activity enhance the motivation
level of the workers in accordance to perform with more effectiveness and definition in
order to accomplish the goals of the company.
Situational leadership theory: In this type of leadership theory it shows the situational variables
as well as no leadership is appropriate for every type of condition. This is basically rely on the
set off 2 elements which are maturity level of the members of the team as well as on the
leadership style which are opted by the leaders of the company. In addition to it in context to the
organization Marks and Spencer management consider several style of leadership in in
accordance to the situation in the organization. Managers or leaders evaluate the situation then
they take specific actions in accordance to it which leads the organization towards more success
as well as growth. (Masenya, 2022)
Management:. Management is known as the method which is linked to managing administration
as well as coordination in the company in accordance to accomplish the goals and objectives of
the business with more efficiency as well as effectiveness. In addition to it management is the

method of making the strategies of the business, managing the resources of the organization
monitoring and controlling the workers and leading them in the appropriate way in accordance to
achieve the required results of the organization. In context to the Marks and Spencer
management make sure that appropriate working in the business operations as well as
availability of the resources in order to perform the practices of the company in the structured
way
Management theories: Execution of the Management theory assists the business in accordance to
perform every practices and the operations of the company in the suitable way which leads the
organization towards attainment of growth and success in the market area. In relation to the
organization Marks and Spencer management implement some of the management theories
which are described below in brief. (Mahlangu, and Moloto, B.M., 2022)
 Scientific management theories:. Scientific management theory was determined by the
Frederick Winslow Taylor in the year 1909. In this theory he stated that this is very
crucial to identify one of the most effective method to attain all the operations as well as
task of the company. This is also crucial for the organization to execute some of the vital
modification in the company which assist the business to attain the edge over their
competitors. In accordance to organization Marks and Spencer management design job
application as well as specific task among the workers in accordance to their abilities and
setup skills and offers them specific training in accordance to their work so they can
conveniently perform with enhanced productivity and performance. Moreover to this
organization also offers several opportunities of growth and development to their workers
which retain them in the company for long time.
 Administrative management theory:. Administrative management theory was launched
by Henry fayol which involves 14 principles of the management which focuses on
managing strong as well as effective structure of the organization. Every of these 14
principles clear the separation of the workers as well as make sure that staff are obliged
and accountable to only one main leader in accordance to manage the effectual
relationship of the managers with employees. In case of the organization Marks and
Spencer management ensures that every of its staff member are basically aligned with the
goals as well as objectives of the organization and manages suitable structure of the

business because this assist in improving the productivity as well as performance of the
business for the long period of the time. (Jane, and et.al., 2022)
Difference between leadership and management
Basis Leadership Management
Focus Leadership focusses on
altering methods concerning
how things are complete in
well-organized manner.
leaders are madcap.
management focusses on
managing constancy in
company and managing
consistent routine functions.
Strategy Leadership makes techniques
to offer guidance to workers
that lead them accomplsih
desired objectives and goals
Management is accountable
for functioning as well as
maintaining organisation and
resources of organisation for
operating functions in
effective way.
Conflicts Leadership positions that
problems are unavoidable and
attempts to determination in
effectual way over considerate
the circumstances.
Management progress many
plans and development to
evade conflicts.
Key performance metrics of organizational sector
Key performance indicator are known as the measuring tools of the performance which are
utilised by the company in order to analyse the success as well as effectiveness of the operations
of the organization. These measures which are taken by the organization Marks and Spencer in
accordance to gorge the efficiency as well as performance of the company in accordance to the
set goals as well as objective of the company. (Jack, and et.al., 2022) This is very critical
indicator which shows the progress of the company towards attaining the appropriate result.
Respected organization prizes several vital performance indicator in accordance to evaluate

entire performance and success of the organization. View of the main performance indicato
which are utilised by the respective organization are mentioned below in brief.
 Comparation:. It is one of the most effectual key performance indicator which supports
the organization in order to evaluate the success of the company in a pound into the
recent year which offers the appropriate idea about the policies and strategies of the
company. Metric comparison computation compare the values of the company in the
several ways. Company also compared its functions success as well as strategy is with of
their rivals in the marketplace that offers effective idea to the organization in order to
perform their specific functions in the best suitable way. This also assist the company to
make such strategies in accordance to the growth as well as success of the company.
 Benchmarking:. It is another key performance indicator which assist in performance
examination which is utilised by the respective organization Marks and Spencer in order
to compare their current performance with the standard or their required performance in
the company. Company positions certain standards which they requires to accomplish in
the coming future as well as this utilizes these measures for analysing the current
performance of the company. Organizational team of the company evaluate the current
situation than set specific standards which the company requires to accomplish in the
upcoming time as well as evaluate the success of the organization and its practices.
(Gómez-Leal, and et.al., 2022)
Every of these performance indicator assist the organization to measure as well as evaluate the
performance of the business in the effective and efficient way and make specific techniques
which leads the organization towards the attainment of success as well as growth in the market.
In relation to the organization marks andSpencer management conducts their functions and
operates in the retail sector in which for them benchmarking as well as comparison is the
effectual tools of measurement which supports the company to accomplish their all the
objectives as well as goals in the best possible way.
Organizational leadership and management performance
Leadership as well as management are the ideas which are essential for the organization and it
has the major role in the development and the success of the company. (Demir, 2022)
As management is obliged for executing and developing the strategies of the company in the
effective and efficient way in order to accomplish several determined missions and visions of the

organization. In addition to it leadership assist the company to enhance their productivity,
manages efficiency, build team bonds, increases the engagement level of the workers and also
support the organization to take several effective as well as efficient decision which are more
appropriate for the organization as it will lead to accomplish of goals and objectives of the
respective organization. Impact of management and leadership in the performance of the
respective organization are explained below in brief.
Leadership creates positive business culture: Have strong as well as effective leadership
increases the entire efficiency and productivity of the company by managing optimistic culture
and environment in the organization for the long period of time. In context to the Marks and
Spencer leader support there team members which leads to enhancement of the job satisfaction
of the workers, engagement level of the employees, wellbeing of staff and their level of
performance as well as increases the possibility in accomplishing the predetermined goals as
well as objectives of the company effective as well as efficient way. (Cravens, and Zhao, 2022)
 Boost organisational productivity and team relation: Leadership is the method which
encourages the workers in order to perform their functions in the effective way which
increases their entire performance as well as productivity of the business. In relation to
organization Marks and Spencer management offers effectual training to their workers
and communicate their actions appropriately which manages their relationship with the
managers as it will lead to long term retention of the workers with the company.
Retention of the workers assist the company in minimising the cost of the organization
and also increases the loyalty of the workers as well as they trust towards the company.
Ensures optimum utilisation of resources: operational department of the respective organization
Marks and Spencer make sure that every human resource as well as physical resource are east
performing in the suitable way which increases the performance as well as productivity level of
the company. Company also make sure that appropriate utilization of the resources which are
hard to get by finding there substitutes or alternatives. It helps the organization and minimising
the cost of the organization as well as promotes it to attain the edge over their competitors for the
long period of the time. (Bakir, and et.al., 2022)
 Establish sound organisation: Management of the marksandspencer manages major
coordination in the several divisions of the company which minimises the overlapping of
these practices. Management of the respective organization also manages effectual

structure of the management in the organization in accordance to position more authority
as well as responsibility relationship which assist the organization to monitor the
functions in the suitable way. Operational department also make sure in which every
position of the job in the company are occupied with the appropriate people that have
more skills which assist the organization in attaining the goals and objectives..
CONCLUSION
From the above report it has been concluded that leadership is linked to offering direction as well
as guiding and impacting the workers in order to make them perform their functions in the
effective way whereas management is the method which involves several practices of the
operations of business in accordance to lead the workers in the suitable way. There are several
models as well as theories of management and leadership better loot released by the organization
and this also assist the company in order to perform their functions with more effectiveness as
well as efficiency which will lead to long term survival as well as sustainability of the company
in the market area. In addition to it leaders and managers offers appropriate way to the workers
so that they can appropriately work on to their task effectively and increases the level of
contribution in achieving the goals and objectives of the company. Moreover to this company in
the retail sector utilizes several key performance indicator which assist them to evaluate the
performance of the business as well as its effectiveness and efficiency for the long term.
Leadership and management has the crucial role in the success of the organization by enhancing
the entire productivity as well as performance of the business by encouraging there. Members of
staff as well as managing the operations of the company.

REFERENCES
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