Leadership and Management: Concepts, Importance, and Role in Organizational Competence

This report covers the concepts and importance of leadership and management, as well as their role in enhancing organizational competence. It includes a reflective essay on leadership skills and a personal development plan.

Leadership and Management

Table of Contents
INTRODUCTION ..........................................................................................................................3
PART A...........................................................................................................................................3
Evaluate Management and Leadership concepts....................................................................3
Role of leadership and management in enhancing organisational competence: ...................7
PART B ...........................................................................................................................................8
Reflective essay on Leadership Skills:...................................................................................8
PART C..........................................................................................................................................12
Self Analysis – Table............................................................................................................12
PERSONAL DEVELOPMENT PLAN..............................................................................15
CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................18

INTRODUCTION
Management is the method of organising as well as planning of all the resources and practices of the commercial organisation
in order to accomplish the certain objectives in most efficient and effectual way. Efficiency in it means to the attainment of the work
appropriately in low cost and effectiveness refers to the accomplishment of the work with in the particular deadline in order to attain
the appropriate outcomes. Whereas, leadership acquires the essentials of being capable and make others more motivated. Effectual
leadership is entirely based on the ideas which are borrowed and original as well. It is effectually directed to other in such a manner
which engage people sufficiently to work as their leaders need them to work (Walker, 2019). The following report is based on three
parts in which part A will cover about the analysis of leadership and management as well as role of leadership and management in
enhancing organisational competence. Moreover to it, part B will cover about the reflective essay on the leadership skills. In addition
to it, part C will include about the personal development plan.
PART A
Evaluate Management and Leadership concepts.
Management:
It is the practices which is having a purpose and it is something which instruct efforts of people in order accomplish the goals
and objectives (McMullin, and Raggo, 2020). This is the method of operating with and by others in order to effectually attain the
objectives of the company, through efficient utilisation of the limited resources in the dynamic world.
Importance of Management:
 This assist in accomplishing team objectives – This arranges the element of the manufacturing, organises as well as
assembles the organised resources, combines the resources in an effectual way in accordance to accomplish goals. This instruct
the team efforts in order to achieve the targets.

 Optimum usage of resources – Management uses every human as well as physical resources appropriately which leads to
enhanced efficiency in management. Management offers more usage of limited resources by choosing the best alternate use in
sector. This makes utilisation of experts as well as professionals and such services leads to utilisation of their understanding,
skills and effective use and low wastage.
 Minimises Expense – This gets enhanced outcome by low input by appropriate planning and by utilising low input and
attaining more output (Ellis, and Abbott, 2020). Management utilises human, fiscal and physical resources in such a way that
gives outcome in better combination. This assist in reduction of cost.
In order to deeply understand the concept of management Fayol's 14 Principles of Management is described below briefly:
 Division of work – This principle refers to the all the workers are assigned with a work which they can become more expert at.
Productivity enhances as workers become assured, capable and effectual.
 Authority – Managers should have the authority to give direct order and understand that having authority with also involves
various responsibilities. Manager's experience, values, intelligence should always command respect.
 Discipline – All the people should obey the rules. To assist, manager can make the mutual agreement among the company and
workers in order to clear all the people.
 Unity of Command – If the workers does not receive orders from only one managers than it can lead to the threat on the
order, discipline, authority and stability of the organisation (Prasojo, and Holidin, 2018).
 Unity of direction – Groups that having the similar goals must be operating under the supervision of one leader with utilising
of one plan. This is the crucial condition to unity in working, coordination of strength as well as concentrating of efforts.
 Gathered interest over personal interest – People should focus on pursuing interest of teams over their personal interest.
This involves all the workers including their leaders.
 Remuneration – Satisfaction of the worker basically rely on fair pay for all the staff working it can be of fiscal and non fiscal.
So the pay need to be fair for everyone.

 Scalar Chain – Workers need to understand in which they positioned in the hierarchy of the company and whom to report in
the chain of command. This principle suggested the organisational chart which is non familiar as a method for the workers to
look in to this structure appropriately.
 Initiative – Workers need to be more motivated to make and execute all the plans for the betterment. At every stage of the
ladder of company, energy and zeal on the element of the workers are enhanced by initiative.
Leadership:
Leadership is the capability of a person or the team of people in order to motivate and direct to the follower or the members of
the company (Sahban, 2019). It includes taking several sound as well as tough decisions, making and articulating a appropriate aim,
positioning goals that are achievable and offering people with understanding and method required to accomplish the objectives and
goals. In addition to it, leaders are identifies and needed in most elements of the community, from politics to business to region to
society based companies.
Importance of leadership:
 Decision making – This is one of the essential skill of leadership. A successful leadership takes the appropriate decisions for
every company in every circumstance. Leaders are the expert people which are making the appropriate decisions that are based
on the current situations.
 Moral – Leadership enhances the moral of the people by attaining their trust. This make sure worker of the confidence in the
leader's capabilities to deliver the mission and vision of the company (Siren, and Gehrs, 2018). Enhanced moral of the workers
minimises the distraction and encourages them to give their energy to accomplish the goals and objectives of the company.
Types of Leadership:
 Authoritarian leadership – This style permits a leader to enforce assumptions and gives more define results. This style is
efficient in the time effected situations in which creativity will be compromised because the team's input is limited. It requires
a knowledgeable leader in order to be more successful in this.

 Participative leadership – In this members of the team are involved in the process of decision making in order to make the
members of the team more involved , engaged and encouraged to contribute. The managers will usually have the final decision
in this process.
Maslow's Hierarchy of Needs:
Maslow's hierarchy of need is the theory of motivation which can be used by the leaders in order to understanding the needs of
human and assist their members in attaining them (Modha, 2020). This theory is described below briefly:
 Physiological needs – This need is the biological necessity for the survival of the human and if these needs of the people are
not attain then the body of human cannot appropriately function such are shelter, food, cloths and many more. This is
considered as the physiological requirements the most essential as every the other needs become secondary till these are
attained. Leaders can make sure that they are rewarding their members which can support them in attaining this need.
 Safety needs – Once the physiological need of the people are satisfied then the requirement for safety and protection become
more inclined. A person want to experience control, predictability and order in its lives. So that these requirement can be
attained by the community and society (Zaman, Nawaz, and Nadeem, 2020). Moreover to this, a leader can provide their
members free medical care for them and their family members as well as provide them with required leaves in order to make
them feel more motivated and satisfy their this need.
 Love and belongingness needs – The third stage of the needs of human is social which includes the feeling of belongingness.
As it means to the emotional needs of the people for their interpersonal bonds, affiliating and being part of the team. Leaders
can make their member attain this need by making them authority in taking decisions as well as appreciating the work of the
people by rewarding them. Also, leaders should have more faith and trust in their members.
 Esteem Needs – This need is classified into several categories which is esteem for oneself which is independence,
achievement and dignity. Other one is the need for reputation as well as respect from other people. Leaders can make sure that
their team members are treated with dignity and respect as well as they are recognised well for their work.

 Self actualisation needs – This need means to the realization of the potential of people, peak experience, seeking growth
which is personal and self fulfilment. This level is known as the desire to attain everything which can be become the most a
person can be done.
Role of leadership and management in enhancing organisational competence:
This has been understood that without management and leadership, all the other elements of the business lie in active. Brawny
leaders can assist a firm in increasing the performance and productivity in order to accomplish the goals of the business whereas
inappropriate management and leadership can minimise the performance and productivity. So, the role of the management and
leadership in increasing the organisational competence is mentioned below:
 Motivates Employees – Good manager or leaders encourage workers in order to make them work more hard and accomplish
the need of the organisation by single means or other (Hallinger, 2018). Few leaders might motivate workers to put more
efforts in their working while other managers might make their member afraid of the consequences of not giving their best and
increase their productivity. Both the ways work in order to increase the motivation but in order to effectually encourage the
employees leadership and management has an essential role by giving them the appreciation they deserve as well giving them
the incentives and rewards which can lead to the productivity and their performance as it will ultimately gives the result in
attainment of the organisational goals and objectives effectively and efficiently.
 Builds Morale and Improves Satisfaction – Good leaders increase the productivity of the workers by constructing more
confidence in them and making an optimistic atmosphere which is contributing to the productivity. At the time when a worker
feel more distracted and stressed, so its performance and satisfaction of the job also suffer which is not good for the betterment
of the employee as well as of organisation (Hallinger, 2018). At the time when manager increase the morale of the worker, it
can assist them to increase the rate of retention, enhance satisfaction of the employees job and might favourably effect the
lower level division. So the enhanced employees satisfaction can lead to the increased performance which is effectual for the
betterment of the organisation for their long term growth and success.

 Delegates Responsibilities – This is possible for the managers or leaders in order to delegate more and this is possible for the
managers to delegate too little. Brawny managers understands that what they can delegate and what to manage so that the firm
is more productive as suitable for them (Bush, 2019). Sufficient delegation is also required for managing the satisfaction of the
workers as staff might take the benefit of a leader which delegates very low and not like the manager which delegate too much.
So, appropriate delegation of the work by the managers can lead to the attainment of the goals and objectives of the company
in an effectual way which will lead to the long term profitability and sustainability of the firm.
 Coordinates Employee Needs and Organizational Needs – One of the most crucial things which all the leaders and manager
should do in accordance to be effectually align needs of the workers as well as organisational wants. Talents of the workers,
interests and scheduling requirements which can be advantageous or reduce from the company, relying on how appropriate a
leader or a manager operate in order to align such elements with the objectives, needs and goals of the company. Therefore,
the best leaders will identify the ways in order to effectually align all the needs and talents of the workers with the goals of the
company.
PART B
Reflective essay on Leadership Skills:
Leadership is known as the social linkage between the several people which depends among each other in order to accomplish
shared objectives and goals in team setting. Brawny leadership supports a company and people in accomplishing their targets by
focusing on the team's management and need of work (Hallinger, and Hammad, 2019). So, the leaders are those people that position
leadership of the company and transfer obligations to the other people in accordance to attain better results. Leaders give the tools for
achievement to the people of the group and they are also the physiological mentors of their employees. Moreover to this, management
is usually understood as the practice of organising, planning, monitoring and regulating actions of the staff in cooperation with various
other sources in order to accomplish the goals of the company.

As the manager in the company which operates in the airline industry named as British Airways, I have many responsibilities
and duties. Few of the practices are too big for the single manager, so this firm also added an extra management layer which is the
team manager. However, it minimises the level of the manager's duty, as the leader keeps obligations. Team leaders and managers
have the different responsibilities and duties. In addition to it, leaders of the team, not like manager will not be more capable to better
the execution plan, enforce and make their teams with recruiting and dismissing. In the business, their operation is more often one of
the motivation as well as inspiration (Hechanova, Caringal-Go, and Magsaysay, 2018). So, they are the expert communicators as well
as connection makers, filling the space between management and workers. Moreover to this, as a leader, I am obliged for making a
strategy for the firm and the operations which the members of my team and I do. My obligations and duties involves defining certain
goals of the company and positioning the measures which I and my team members should take in order to attain them. I should also
understand what things I will utilise in order to evaluate if have attained my goals and plans as well. Documentation, Emails,
scheduling, conference, performance evaluation and the variety of other duties of the company belong to this field.
Management as well as leadership skills are crucial for managing effectual term of the facilities which are in the firm. Manager
or leader will obeys appropriate course of action which can be accomplished and interact it to others and make effectual strategies and
tactics in order to manage the vision and the mission of the company. I enhanced my morale with the aim to encourage other and in
order to do this I have worked on my plan of actions for work towards my mission and vision. It is the capability of leading the team
members as well as engage them more effectually. I am also very tender of making people listen to my guidance and instructions and
also making such capabilities which can assist in making several people effectually follow my guidance. Due to this, I can also
manages the people working at lower position than me as it will assist me in increasing the performance and productivity of my team
members in order to attain the desire goals. In accordance to me the capabilities and skill which has an essential role in this job
position is communication skill. As it will permit me in providing the optimum ideas, opinions in which I can conveniently manage
the team and I will make sure that the effectual way to complete it. This has been evaluated that such capabilities has an appropriate
part for my long term growth and development. As there are several aspects of the management and leadership in the firm which are

effectually increase the morale of a person as well as needs and desires of mine and others. There are various sort of capabilities and
skills which a manager need to follow and adapt such capabilities are emotional intelligence, as in it, I follow appropriate element of
capabilities which as the manager I need to know and monitor my reactions in an appropriate way and also to manage effectual bond
with other people in a proper manner (Gürlek, and Çemberci, 2020). As a strong leader, I can effectually manage and communicate
the visions and aims of the company to the members of my team but more than this, it need to be more able to manage and adjust their
interaction appropriately for the broader aspects of the situations as around the cultural features in the area of manager. Moreover to it,
delegation of the work, I have observed that the manager that struggle to assign the task effectually sometimes it is hard for them
completing a project before deadline and in priorities. This is very demotivating for the members of the team. As I try to be more
effectual and potential I need to analyse the appropriate members of my team in order to manage my several working and I need to
ensure that I possess the appropriate knowledge and strategies which I require to get my work done in an effectual and efficient way.
Furthermore, a motivating skill is very needed as an encouraged team is a known to be the most productive group but apart from this,
motivating drivers are effectual required in this area of management. As I am sufficiently able to understand that motivates my team
members in which they can grow and it will also lead to the development of the company. With the help of this skill I can easily
manage my team in which I need to make several strategies in order to treat the employees with more humbleness and without having
the biased mind set as it will assist me in gaining the trust of my team members and they will be more encouraged to perform.The
leader in the organisation is required to have several traits for performing the work with efficiency which are openness,
conscientiousness, extraversion, agreeableness, and negative emotionally. After attending the test of big five locator this helped me in
assessing personality profile of mine in which I scored some points. I score 20 in openness which shows me as explore having the
ability of likes novelty, liberal etc. In addition to it, current time is the ever changing time in context of the users in terms of the up
gradation in latest tech. I require to become adequately able to understand the large image and need to work technically in order to
lead my team towards the attainment of the goals and objectives. In connection to it, there are various strategical thinking which
includes the larger terms of capabilities in order to manage their situations, conditions and maintains the realistic goals and make the

techniques in order to reach my effectual base of potential consumers. Moreover, strategical thinker can opt to altering various courses
of the problems and interact with the importance to their members of the group as well as my skills of leadership in an effectual way.
This is my job to increase the efforts of my team, achievements visible and accessible to all the members in the company. Team
leaders can only be effectual and prosperous if they are appropriately organised.
There are several kinds of leadership which are used in the company for various circumstances. As a manager, my style of
leadership will be altered in order to make it suitable for such situations like in the time of crisis in the organisation in which a
authoritarian leadership style is more better to use. In such time I expect to attain the full authority in accordance to reduce the
chances of the conflicts in the company (Bush, 2018). At the time of changes in the organisation, in accordance to me participative
style of leadership is most appropriate since the my company requires the new ideas and opinions from several members of my team
so that the betterment can be attained in the company which can be needed for the company for improved working. At the time when
executing a new technique in order to better the declining sales of the company, a combine mixture of participative and autocratic
style of leadership can be utilised as it needs brawny control over the working, vision and opinions to effectually attain and
accomplish the objectives of the company. I am very focused about my work whether it is related to inspiring or motivating any
individual which reflects my trait of conscientiousness as I make things in organised and disciplined way. The trait of extravert makes
me more sociable, warm and optimistic which help me in being a good leader. As leader I am capable to adapt changes showing trait
of agreeableness as being trusting, humble and team player. I clench the leadership style of authoritarian that permits them to take
decisions of their own. I usually do not discuss this with any one else in my team. At the time when there is need to privacy and
confidentiality this style of leadership is advantageous. As an authoritarian leader I declare the choice instead of pushing my team to
follow it and work on it. Moreover to it, participative style of leadership promotes working in team. Professional in several businesses
may feel more ignored and suffocated if their efforts to take part relying on their opinions or expertise which are neglected. There is
the area for these ideas in order to make them addressed by this leadership style. As it permits the firm to develop and grow. This is
crucial in the era in which organisation are being determined more closely. Including worker in the making of decisions as it leads to

the major sociability. So, I mainly opt autocratic style of leadership as a person, or the manager and it permits me in taking several
complicated decisions. Delicate problems might appropriately be keep in private because there is no communication with the juniors
in the organisation. There are now low delays in providing services because of the leaders following autocratic leadership style which
can appropriately transfer the data throughout the organisation. From the test of blockage the high score is passive personal
development that means I have passive attitude to development of competence and neglecting of self development. The incompetent
self management is blockage as I unable to make most of one time energy and skills and not able to cope with the stress of managerial
life.
Together with it every role and obligation are executing several styles of leadership which a manager need to possess some
capabilities and they need to become a leader. As the manager, I possess the brawny skills of decision making that is linked as the
required trait of leadership since it might support in taking several complex decisions more effectively and efficiently. Moreover to it,
I can also encourage my teammates very conveniently. As the outcome I can easily identify the talents and expertise of all the
employees as well as allocate task to all the worker in accordance to their set of capabilities. I can focus on other crucial practices by
delegating my work to the other workers (Hassi, 2019).The ranking 3 is inferior leadership vision which reflects hot having coherent
vision as what to be done and make me unable in realising other vision. The 4 rank is about unclear goals which I lack in goal-oriented
approach to management by not focusing on on achievements of objectives. In a company, an appropriate environment might go for
the long road. As workers that believes they operate in an appropriate environment are more possible to come to the office and work.
In addition to it, there are several set of skills that I lack in such skills are, decision making, time management, adaptation to change
and information technology skills. Details that are more sensitive can be not constructed appropriately when there is lack in
communication and it will lead to the weakening of the relationship as well as miscommunication in term of attainment of the
organisational goals as this is will ultimately lead to the generating more obstacles which limits the process of development and
growth as well. Critical thinking skills will allow one to determine an issues and try to overcome it by applying effective solutions that
offers advantage to the business and their employees. Managers also have higher term of duties in which they have effective schedule

of their operations and functions. Leaders are getting charged with higher terms of initiatives for maintaining their staff members to
hold new suppliers and managing higher term of marketing opportunities. Efficient leaders utilise their time management skills to
make effective use of it and attain their targets. It is important to be adaptable according to the situation. I lack in several skills which
I have ranked in the order from high to low such as poor organising skills, weal team building capacity, negative management styles,
negative personal values etc. my creativity is low which shows my lack of capacity in generating new ideas, skills in innovation
management etc.
PART C
Self Analysis – Table
Toolkit/Psychometric
Tests
Strengths Weaknesses Areas of Development
Learning Styles
 Reading – my
this skill is
one of my
strength as I
can easily
read.
 Writing – I
am very good
at writing
learning style
as I can write
in
professional
way
conveniently.
 Visual – as
this learning
style requires
more set of
skills so I
need to focus
more on to my
visual
learning.
 Individual Learning – I need to enhance my this
skill as it will assist me in my long term
professional and personal life.
 Problem  Time  Team Building – I need to work on my team

Teams Skills solving skills
– My skills of
problem
solving is
good as I can
solve several
issued by my
effectual
decision
making as it
can assist
 Leadership
skills – I can
easily
delegate the
task to my
subordinates
and also I can
manage my
team more
efficiently
and
effectively.
management
Skills – I am
not able to
concentrate on
my time
management
as I always
miss my
deadlines and
I cannot easily
priorities my
work in
accordance to
the need of it.
building skills because I possess good leadership
skills which requires this also. So, I can do this by
enhancing me interaction with more and more
people in the company.
Interpersonal Skills  Communicati
on skills – As
I am good at
communicati
ng with my
peers as well
as my seniors
which makes
 IT Skills – As
information
technology
skills requires
major
knowledge
and
understanding
 IT skills – I can develop my this weakness by
taking several courses as well as watching videos
online as it will assist me in accomplishing more
work more effectually.

my work
more
convenient to
accomplish.
in which I
lack a lot
because it is
very much
complicated
for me to
understand.

PERSONAL DEVELOPMENT PLAN
Area of Leadership
Skill Development What will I do to achieve this? What resources or
support will I need?
What will my success criteria
be?
Target dates for review
and completion
Communication skills I am not enough well in
communicating with another in the
business. By this, I have started
learning and performing
effectively to make future better. I
am not ignoring any role of
opportunities in the field of the
area. After had started to start
communicating with other
individuals it will help me in my
communication.
I will attend various seminars and
webinars of various popular
leaders.
By July 2022
Leaderships skills I will present my roles on my
leadership abilities that will help
me in managing the sections of the
management.
I will evaluate various fields of the
group members views at an
organization about the leadership
skills .
Decision making I have to enhance my divisional
sections of the decision making
skills in the business in which the
leaders that will help me to
increase efficiency to manage the
task of the projects. My seniors
It involves feedback that will be
maintained by my leaders and
seniors in the divisional as
according that can be measured.
By December 2022

and as well as leaders in the
management are asked about my
several courses of the experiences
and working abilities.
IT skills I am not enough sufficient in the
IT section that I do not have
efficient and proper knowledge of
the skills about computer fields
that's why I am not able to present
my roles in maintaining my staff
confidential data on the computer
as efficiently. I cannot perform
various divisions in that I will try
to take part effectively and try to
use computer skills and learn the
roles of the subject area efficiently
with all computer terms that are
connected with various project of
the task.
I can also maintain my operations
and as well as functions by
coordinating with well termed
organizational leaders in the field
of the area in which they guide to
me and manage my roles and
responsibilities with staff faculty in
a suitable term of the way.
By August 2022
Topic Current status Action points
Long term
aspirations and
Multinational banking job role Giving several interviews

goals
(5-10 years)
Medium-term
aspirations and
goals
(2-3 Years)
German language By learning from several articles, courses
Short-term
aspirations and
goals
(1 Year)
Communication skill By communicating with my other individuals
CONCLUSION
From the above report it has been concluded that leadership style plays a very important role within the business organisation.
It is very crucial for the firm to select the best leadership style so that the leaders can effective motivate their employees. This report
concluded the different types of management and leadership styles with their advantage and also conclude the motivational theory
which improves the productivity of the employees.

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Appendix
The Big Five Locator
The Big Five Locator is an easy-to-use instrument for assessing an individual’s personality profile. It is presented here for demonstration and
discussion and should be regarded as providing only an approximate measure of individual traits and individual differences.
On the centre scale, circle the point which most accurately describes you between each of the two terms presented. If the two terms are equally
accurate in their description, then mark the middle point.
1 Eager 5 4 3 2 1 Calm
2 Prefer being with others 5 4 3 2 1 Prefer being alone
3 A dreamer 5 4 3 2 1 No-nonsense
4 Courteous 5 4 3 2 1 Abrupt
5 Neat 5 4 3 2 1 Messy
6 Cautious 5 4 3 2 1 Confident
7 Optimistic 5 4 3 2 1 Pessimistic
8 Theoretical 5 4 3 2 1 Practical
9 Generous 5 4 3 2 1 Selfish
1
0
Decisive 5 4 3 2 1 Open-ended
1
1
Discouraged 5 4 3 2 1 Upbeat
1
2
Exhibitionist 5 4 3 2 1 Private
1
3
Follow imagination 5 4 3 2 1 Follow authority
1 Warm 5 4 3 2 1 Cold

4
1
5
Stay focused 5 4 3 2 1 Easily distracted
1
6
Easily embarrassed 5 4 3 2 1 Don’t give a damn
1
7
Outgoing 5 4 3 2 1 Cool
1
8
Seek novelty 5 4 3 2 1 Seek routine
1
9
Team player 5 4 3 2 1 Independent
2
0
A preference for order 5 4 3 2 1 Comfortable with chaos
2
1
Distractible 5 4 3 2 1 Unflappable
2
2
Conversational 5 4 3 2 1 Thoughtful
2
3
Comfortable with ambiguity 5 4 3 2 1 Prefer things clear-cut
2
4
Trusting 5 4 3 2 1 Sceptical
2
5
On time 5 4 3 2 1 Procrastinate

Scoring
Calculate your negative emotionality score by adding the numbers you circled on the first row of each five-line grouping; row 1 + row 6 + row 11
+ row 16 + row 21: score= 15
Calculate your extraversion score by adding the numbers you circled on the second row of each five-line grouping; row 2 + row 7 + row 12 + row
17 + row 22: score= 20
Calculate your openness score by adding the numbers you circled on the third row of each five-line grouping:; row 3 + row 8 + row 13 + row 18 +
row 23: score= 20
Calculate your agreeableness score by adding the numbers you circled on the third row of each five-line grouping; row 4 + row 9 + row 14 + row
19 + row 24: score=20
Calculate your conscientiousness score by adding the numbers you circled on the fourth row of each five-line grouping; row 5 + row 10 + row 15
+ row 20 + row 25: score= 20
Now enter your scores in the table below, noting the different order:
Trait Score
Openness 20
Conscientiousness 20
Extraversion 20
Agreeableness 20
Negative emotionality 15
When you have calculated your five scores, transfer them to the interpretation sheet by putting a cross at the approximate point on each scale.
Low openness:
Practical, conservative,
efficient, expert
Preserver
10
Moderator
15
Explorer
20
High openness:
Curious, liberal, impractical,
likes novelty
Low conscientiousness: Flexible Balanced Focused High conscientiousness:

Spontaneous, fun loving,
experimental,
unorganized
10 15 20 Dependable, organized,
disciplined, cautious,
stubborn
Low extraversion:
Private, independent,
works alone, reserved
Introvert
10
Ambivert
15
Extravert
20
High extraversion:
Assertive, sociable, warm,
optimistic
Low agreeableness:
Sceptical, tough,
aggressive, self-interest
Challenger
10
Negotiator
15
Adapter
20
High agreeableness:
Trusting, humble, altruistic,
team player
Low negative
emotionality:
Secure, unflappable,
unresponsive, guilt free
Resilient
10
Responsive
15
Reactive
20
High negative emotionality:
Excitable, worrying, reactive,
alert
From above the scores, I scored 20 in opennesses which shows explorer being high opennesses involving likes novelty. In
conscientiousness I score 20 reflecting focused involving dependable, organised, disciplined, stubborn etc. I an extravert as I score 20
reflecting optimistic, assertive, sociable etc. In low agreeableness I am adapter by having 20 score which shows trust, humble, team
player etc. in negative emotionally I got 15 score showing responsiveness.

The Blockage surveys
SECTION ONE
Allocate 20 points between these twelve items.
In my job, I need to do these things more or better …
 Maintain a high level of personal energy 2
 Know where I stand on matters of principle 1
 Have a clear ‘vision’ of what needs to be done 2
 Provide creative ideas 2
 Take my own development seriously 2
 Solve problems in a structured way 1
 Set clear goals for others 2
 Motivate those who work for me 2
 Manage projects efficiently 1
 Build high-performing teams 2
 Create opportunities to help others to develop 2
 Focus on satisfying customers (internal or external) 1

SECTION TWO
Allocate 20 points between these twelve items.
I need to improve these activities …
 Seeking outside assessments of my group’s efficiency 1
 Holding regular coaching sessions with my staff 3
 Leading teams towards achieving shared objectives 1
 Making better use of available resources 1
 Taking a firm line with low-performing people 2
 Running productive meetings 2
 Developing a wider range of options before taking a decision 1
 Setting time aside for my own learning 2
 Suggesting radical ways to improve processes 1
 Obtaining other people’s commitment to objectives 2
 Dealing confidently with decisions that involve finely-
balanced value judgements
2
 Managing my own time efficiently 2

SECTION THREE
Allocate 20 points between these twelve items.
I would perform better if I …
 Reduced my personal stress level 2
 Operated from a coherent ‘philosophy’ of management 1
 Enrolled others to support my initiatives 3
 Suggested more innovate ideas 2
 Set demanding development objectives for myself 1
 Took more time for decision making when issues are
important
3
 Measured other people’s performance objectively 1
 Gave greater emotional support to others 2
 Delegated effectively 1
 Developed a more positive climate in teams 2
 Gave counselling to my staff 1
 Worked co-operatively with other departments 1

SECTION FOUR
Allocate 20 points between these twelve items.
I would be a more skilful manager if I …
 Sought regular feedback about performance from internal or
external customers
3
 Actively provided opportunities for staff to develop their
abilities
2
 Helped work groups to clarify their team development needs 1
 Designed effective work processes 3
 Communicated systematically to my staff 2
 Ensured that key objectives are measured 2
 Consciously involved others in decision making 1
 Tried new ideas to extend my experience 2
 Seized opportunities that others miss 1
 Enrolled others in my vision of what needs to be done 1
 Fundamentally questioned my own values from time to time 1
 Dealt with setbacks without losing confidence 1

SECTION FIVE
Allocate 20 points between these twelve items.
My own development needs are to …
 Maintain a high level of personal energy 2
 Behave in ways that are more consistent with my beliefs 2
 Be more assertive 1
 Maintain effort when solutions cannot be readily found 2
 Learn from honest feedback on my own strengths and
weaknesses
3
 Handle complex information with clarity and confidence 1
 Monitor progress towards the achievement of goals 2
 Supervise others according to their individual needs 1
 Organize people and resources efficiently 2
 Develop high-performing teams 1
 Appraise comprehensively the performance of subordinates 2
 Developing a clear understanding of my customers’ (internal
or external) needs
1

ANSWER GRID FOR THE BLOCKAGE SURVEY (SELF)
Copy the number for each of the five sections onto the answer grid below and add the scores for each horizontal line.
Totals
1 24 25 48 49
2 2 1 2 7 1
2 23 26 47 50
2 1 1 2 6 2
3 22 27 46 51
2 3 1 1 7 3
4 21 28 45 52
1 2 1 2 6 4
5 20 29 44 53
2 1 2 3 8 5
6 19 30 43 54
1 3 1 1 6 6
7 18 31 42 55
2 1 2 2 7 7
8 17 32 41 56
2 2 2 1 7 8

9 16 33 40 57
1 1 3 2 7 9
10 15 34 39 58
1 2 1 1 5 10
11 14 35 38 59
3 1 2 2 8 11
12 13 36 37 60
1 1 3 1 6 12
Now transfer the numbers to the next page.

SCORING SHEET FOR THE BLOCKAGES SURVEY (SELF)
Instructions
 Enter the total from the answer grid sheet for each of the 12 categories in the Your score column.
 Fill in the Ranking column by giving your highest score a ranking of 1, the second highest score a ranking of 2 and continue.
Your lowest score is ranked 12.
YOUR
SCORE
RANKING BLOCKAGE
1 7 2 Incompetent self-management
2 6 9 Negative personal values
3 7 3 Inferior leadership vision
4 6 12 Low creativity
5 8 1 Passive personal development
6 6 11 Unstructured problem solving and
decision making

7 7 4 Unclear goals
8 7 10 Negative management style
9 7 5 Poor organizing skills
10 5 8 Weak team-building capacity
11 8 6 Inactive people development
12 6 7 Weak customer focus
WHAT DO THE SCORES MEAN?
Your highest scores represent possible blockages to achieving your management potential. We suggest that you take the three or four
highest scores and explore them further. Read the summary notes and decide which blockages you want to work on. For further
guidance, refer to relevant chapters on the blockages in the Francis and Woodcock (1996) book.\

From above it is been analysed that highest score is 8 showing passion personal development which means to have positive
development of competence and neglecting self-development. The in active development demonstrates lack of ability tin helping of
others in their growth and expanding of their capabilities.

THE 12 BLOCKAGES
 Incompetent self-management. Being unable to make the most of one’s time,
energy and skills; being unable to cope with the stresses of managerial life.
 Negative personal values. Being unclear about one’s own values; having values
that are inappropriate to leading and managing. Not striving to be a responsible
manager.
 Inferior leadership vision. Not having a coherent vision of what should be done.
Being unable to engage others in the realization of a vision.
 Low creativity. Lacking the capacity to generate new ideas, failing to capitalize
on ideas and lacking skills in innovation management.
 Passive personal development. Taking a passive attitude to the development of
competence and neglecting self-development.
 Unstructured problem solving and decision making. Lacking effective strategies
and techniques for problem solving and decision making.
 Unclear goals. Lacking a goal-oriented approach to management and not

focusing energy on the achievement of objectives.
 Negative management style. Being ineffective in motivating, supporting and
directing people.
 Poor organizing skills. Lacking the capacity to find, organize, exploit and use
resources effectively.
 Weak team-building capacity. Ineffective at integrating individuals into high-
performing teams.
 Inactive people development. Lacking the ability or willingness to help others to
grow and expand their capabilities.
 Weak customer focus. Not taking a vigorous customer-orientated approach.