Impact of Leadership Style on Employee Engagement in Hotel Industry

The impact of leadership
style on employee
engagement

Table of Contents
1. INTRODUCTION.......................................................................................................................3
1.1 Applied project Structure.......................................................................................................4
1.2 Aims and Objectives..............................................................................................................4
1.3.1 Research Question....................................................................................................4
1.3.2 Objectives.................................................................................................................4
2. LITERATURE REVIEW ...........................................................................................................5
2.1 To understand Styles of leadership........................................................................................6
2.2 To study the concept of employee engagement.....................................................................8
2.3 To understand the impact of leadership style on the employee engagement.......................10
REFERENCES................................................................................................................................1

1. INTRODUCTION
This study will discuss the impact of various types of leadership pattern on the
employee engagement. The various types of leadership styles which will be discussed
are transformational, transactional and servant leadership and the method they will
empower the hotel industry.
Leadership style is defined as characteristics behaviour of a leader while he is
guiding, directing, managing and motivating group of people (Al-Malki and Juan, 2018).
The leaders with effective leadership style work as an inspiration for others. There are
various types of leadership styles such as transformational, transactional, servant and
various others. Transformational leadership refers to the approach which causes
various changes in social as well as individual systems. Transactional leadership refers
to the style which focuses mainly on the role of group performance, supervision and
organization. This style of leadership utilize rewards as well as punishments which help
to motivate their follower. Servant leadership refers to the style which have
responsibility to help people in learning as well as to grow, feel motivated, and
contribute to the organization at their best level. Its focus is on the others and finding
ways to inspire others.
Employee engagement refers to a concept of human resource which explain the
level of dedication and enthusiasm that an employee feel towards his workplace (Sun
and Bunchapattanasakda, 2019). If Marriot Hotels of hotel industry are able to engage their
employees efficiently it will ensure that the employees will care for their work and
improve their performance. It is because here the employees feel like their efforts are
important for the organization. Employee engagement has become a crucial part in an
organization as it will boost the productivity of the employees. It is because if an
employee is satisfied with its workplace and its environment he will contribute to the
organization in better manner. It helps to increase the customer satisfaction as
employees will solve the problems of customer efficiently.
The hotel industry is one of those service industry section which manages the
guest accommodation or lodgings (Gürlek and Tuna (2019). This industry attracts
various tourist, which is the main source of income for them. As these industries are
mainly based on customer service employee engagement is most important for them

that will help them to get successful in the industry. The hotel industry consider that if
the employees of organization are satisfied then they will be able to provide the best
service to their customer.
1.1 Applied project Structure
(This will be completed in Last Draft)
1.2 Aims and Objectives
The aim of choosing this study topic is that it will help to understand how
employee engagement is affected by leadership styles in the hotel industry. As it is
necessary to understand which leadership style is effective in the hotel industry which
will help to improve the employee engagement. The study will help to understand the
association of leadership styles and employee engagement. This study will also discuss
the different types of leadership styles and various factors of employee engagement.
Aim: The impact of leadership style on employee engagement in hotel industry: A study
on Marriott Hotel
1.3.1 Research Question
The research question which is formed related to the topic is:
1. What is the Impact of leadership styles on employee engagement in Marriott?
2. Which leadership style is effective to improve employee engagement in the
Marriott?
3. How Marriott can improve its employee engagement?
1.3.2 Objectives
The objectives of this study are as follows:
1. To understand Styles of leadership suitable in Marriott Hotel.
2. To study the concept of employee engagement in Marriott