Leading and Implementing Workplace Change

This study material provides insights into leading and implementing workplace change. It discusses the impact of external environment on business, the history of Rowlinson Knitwear, and the use of PESTLE analysis. It also explores the development of a change management model and the role of strategic and leadership style in managing change. The material offers expert guidance on change management and its long-term impact on organizations.

Leading and
Implementing
Workplace Change

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
History of the company a how the change in the external environment effect the business.......1
Develop a model for change, incorporating issues connected to strategic and the leadership
style that used to manage that change..........................................................................................4
Evaluation of the impact of organisational culture on the change management programme......8
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Change management is the collective approach which is used to prepare the desire outcomes
which help in providing better opportunity to improve the performance of the company. There
are some of the change which includes technological, process reviews as well as the evolution
done in the organization. Beside this there are several methods for redefining the business such
as implementing new policies for the brining new changes (Arnold, 2019). In today’s business
world the environment is changing constantly so in this case organization have to constantly
have to improve and make changes in order to meet the end needs of the company in a well
define manner. This also include the behavioral aspect of the employees and how they manage
the entire operation. The present report is based upon Rowlinson Knitwear which deals in
garment for the school wear as well as for the corporate industry. The company was founded in
year 1935 and it a small medium size business having 80 employees working for the company.
The work in bases upon the external environment change and how it effects the company for
operating their business. Beside this there are some models of change which provide detail
information to overcome the problem effectively. At last this report describe how the it impacts
the company for the longer time period and measure can be taken.
MAIN BODY
History of the company a how the change in the external environment effect the business
Background of the company
RowlinsonKnitwear is garment production company which was incorporated in the year
1935. The firm headquarter is located in Stockport, Cheshire UK and it is medium enterprise
business. The company is specialized in providing personalized school kid uniform and also on
demandsupply of professional workers. Beside this company become the employee owned
company in the year 2015 and since then they are developing premium quality garments for their
respective customer (Donald,2019). Currently the company is operating with 51 to 200
employees who are constantly working to meet the supply in the market. The company also have
different customer such as corporate wear as per the order they provide services in a well define
manner. Enterprise is committed for carrying of the employees as they focus on the culture and
provide better opportunity to grow and expand the business effectively. Along with this,
company have awarded the 23rd best company to work in UK and have won several awards to
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meet the customer needs. Firm is focusing on providing better opportunity through which they
have achieve the desire objective which help in providing better opportunity to achieve the desire
outcomes effectively.
External environment change impacted the company
External environment is those which are affected by the activities which are present
outside the company. As the environment is dynamic so the management of Rowlinson Knitwear
have to identify the different changing outcomes and ensure to implement such variables for the
better and growth of the company. Here is the analysis of external change and how it effects the
business in a detail manner:
PESTLE analysis
Pestle analysis is the process in which the company use identify the external environment
and make changes to overcome the problems effectively. There are several factors which is
explained in a detail manner.
Political factor: This factor consists of the different aspect which is associated with the
government rules and regulation. It has the major impact on the changes of the company culture,
so this is essential for the organization to maintain the change in an effective manner. In the
context of UK, the government is stable and have promote the company culture which help in
increasing the economy of the company (Douglass, 2017). The government also provide funds to
small business which aid organization Rowlinson Knitwear to expand the business in the shorter
time span. In the recent year BREXIT have impact the business as most of the customer of the
company in the European market which reduce the sales and profit of the company. Rowlinson
Knitwear management have to focus to the political changes and take affirmative action which
help in developing organizational culture more effectively.
Economical factor:This is the factor, which is associated with the recession,inflation, per
capita income and Gross domestic product. All these factors are more essential as this help
company to increase the sales and provide support for the economy. The current economical
factor of UK is stable as this help in providing better opportunity to the company earn more
profit. The people have more disposable income which means the customer have more buying
power and it effect the business effectively. This directly effect the business and improve the
culture of the company. Company have to make changes in the culture and bring out more
quality product as they people having more income are willing to have the more better quality
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product and service which help in providing exposer and increase the sales of the company in a
well define. As the corporate people have more spending power so Rowlinson Knitwear have to
focus on the need and requirement which help in increasing the sales of the company
Social factor:It consist of the changing trend in the society, individual background and
how they affect the business. The different nation hastheir own set of the culture and believes
which impact the culture of the business. In the case of UK, the people are more social, and
technology driven people so in this scenario Rowlinson Knitwear management have to identify
the social culture and make changes as per the need and requirement of the individual which help
in increasing the sales effectively (Plank, and Eneroth, 2019). Along with this, the organization
have focus on the trend such the identifying the school student trend in clothing and implement
new design and color which help in attracting more an more customer in the well define manner.
Beside this, the corporate culture of UK is more toward formal in this case firm have develop
more formal clothing as also follow the changes in the society which tend to implement better
organization change in the company.
Technological factor:The technology is changing constantly which effect the working
culture of the company. There is different element which are present in this factor such as
introduction of new technology, bring innovation in the service which help in increasing the
sales of the firm. In the case of Rowlinson Knitwear the management have to identify the recent
changes done the in the technology and also focus on how the company can implement as the
different countries like China and India are fast developing nation and adopting the changes
effectively. The company have to bring out new technology such as Augmented reality clothing
which customer can virtually try the pair of clothes without waring as this improve the
experience for the user. In result this, will able to increase the sales and provide better
opportunity to achieve desire aims and objective in a well define manner.
Legal factor:The legal laws also impact the company, so this is vital for every
organization to focus on the changes done in laws as this aid in smooth functioning of the firm
effectively. This consist of the different factor such as the rules and legislation of international
trade, policies and tax rates which all comes under legal factor. There are different kind of
sources which are essential as this help in achieving desire outcomes and also aid in
implementing effective change (Nilsson and et., al., 2018). The laws must be followed by the
company like Rowlinson Knitwear which facilitate in smoothing functioning of the
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company.There are some of the laws which are used to prevent the unethical practices and to
provide better service to the customer. The management of Rowlinson Knitwear have to follow
all the guidelines which are used in UK and implement the changes to maintain the demand and
supply in the market. There are different kind of factors which need to be identified and make
sure as this aid in improving the better opportunity to achieve desire aims and objective in the
respective manner.
Environmental factor: It is related to the environment and this is crucial for the
company have pressure from the government as they damage the environment. For the clothing
industry like Rowlinson Knitwear there are different kind of chemical are used for making
clothes as this reduces all kind of factor and effect the surrounding in a well define manner.
Hence this is impacting the business, so this is vital for the company to focus on the rising
concern of the climate change which affect the business and provide better opportunity to
achieve desire aims and objective in the well define manner. The company have to implement
new policies which are associated to the reducing down the carbon emission which help in
decreasing the pollution and make surrounding healthy.
Develop a model for change, incorporating issues connected to strategic and the leadership style
that used to manage that change
In dynamic world there are several kind of change occurred and adopt by business ventures
for the effective running of the business that are operated by them. Technology is the main factor
which is the main reason of change because it influence with the aspect like change in consumer
needs, demand of business in term of increasing profit and productiveness and many more. So
this factor highly influenced a business to make change (Malin, 2019). In Rowlinson Knitwear
which is manufacturing firm, the management of the company also make or devise a
technological change in term of improving brand image, provide satisfaction to consumers,
market expansion and increase profit margin. During the time of adopting this technological
change there are several issues that are faced by the administration, the brief description of them
as under:
Conflicts- Change can suggest emotions like uncertainty and fear, leaving staff to their
frustrations out on each other. It is the main issue that is faced by Rowlinson Knitwear as the
people of the company are not ready to adopt this change and have fear form it because this
change will not be affect the working performance in negative from. They are not getting
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training regarding the change so they are not effectively aware about it. Apart from this, the
employees turnover also arisen that generated issues in term of implementing change.
Planning- It is another issue that is connected to change and faced by the management of
respective company. Cause of ineffective planning this challenge faced by the organisation. The
employees of the company are not aware appropriately and they did not have essential
information which helps in involving delegation to maximise the potential of staff and ultimately
develop efficiency (John and Goleman, 2018).
Lack of communication- This issue arose because all the individual of the company are
not familiar with the appropriate details and information of change cause of lack of
communication. Due to which workforce has fear of adopting this change and did not ready for
making contribution in implementation of it. This issue can be deal by the firm by offering by
making open communication so that employees can familiar all the business environment
information and share their complexities and problems with employers.
Resistance- People basically resists change as they grow accustomed to the security
provided by existing conditions. When individual get too comfortable in the present, there is no
room for development (Gordon, 2018). This issue arise in Rowlinson Knitwear cause ineffective
relation among sub-ordinates, lack of communication and training.
These are all the issues that faced by the administration of respective organisation and
related to strategic implementation of modification. These complexities affect the business
management in term of implementing technological change in appropriate manner. There are
different change management model and concept that can be used by the firm to implement
change in effective way in form of dealing with challenges. Some of them are defined as under:
Kurt Lewin’s change management model
This model is formulated by Kurt Lewin’s in 1950 to implement a change in business in
effective manner. To adopt and implement a change in an organisation in effective manner is a
complicated journey that may not be simple and consists different phases of misunderstandings
before accomplishing the phase of stability. There are three stages of this concept by considering
them in change, the firm implemented change in effective manner. The description of them as
under:
Phase 1: Unfreezing- It is the first and foremost phase and one of the complex stages in
entire activity of change management. It consists developing the willingness and the enthusiasm
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of individual to transform by encouragement an understanding for moving from the current
comfort zone to changed situation. In Rowlinson Knitwear, the administration devised effective
and open communication so that they can deal with the issue of lack of communication, offer
required information about change and provide training to reduce the fear of change and
employees turnover. This helped in making effective involvement of workers in performing
change implementation process (Shugart and et. al., 2018). With the assistance of open
communication, the employees can share their ideas and issues so that they can get effective
solution. It will help in motivating and encouraging them and they can provide their effective
support in implementing change.
Phase 2: Change- It is the next phase, in which the firm actually implement change. It
consists the acceptances of the new ways of doing things. This is the phase in which people are
unfrozen and the change is implemented in actual manner. In this stage, in Rowlinson Knitwear,
the management did effective planning, designing strategies, efficient communication and
encouraging the contribution of employees for endorsing the modification was required. This
stage of this concept is not easy cause of uncertainties and fear of employees regarding
consequences of accepting a change activity. But the administration of respective venture offer
training to employees so that they can get accurate information about change and make their
involvement in term of fear free regarding their working execution.
Phase 3: Refreezing- It is the final stage of this change management concept, in which
individuals move from the phase change to much more stable state. In this stage, employees of
the company adopt and initialise the new ways of working or modification, adopt it as a part of
their life and make new relationships (Fellows, Davis and Russell-Sauve, 2018). In Rowlinson
Knitwear, the workforce of the firm adept new ways of working in term of implementing
changes. They do their assigned and allotted duties and responsibilities in effective way with
appropriate support of other workers. It helped in making good employees relation and
communication. Because some task was performed in to group, so by sharing thoughts and ideas
they formed effective relation which helps in doing their work because due to effective
relationship, there was no reason to arise conflicts.
Kotter’s 8 Step model
This model is developed by John Kotter for effective implementation of change. It consist
8 step, they are defined as below in context of Rowlinson Knitwear:
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Create urgency- The thoughts of modification are required for the growth of companies
that they can be powerful. In respective firm, by developing the sense of urgency like target
audiences demand to form development in the technology of the firm. The organisation monitors
market and find out option like offering virtual reality technology to employees so that people
can check the outfits which are liked by them.
From a powerful coalition- In this phase, when Rowlinson Knitwear makes change in the
firm to satisfy their consumer’s demands, they frame a project group to offer services to
customers as per them (Cameron and Green, 2019). With the assistance of it, the leader
motivates the workforce to cooperate with each other and so that they can build an effective team
to execute the task.
Create a vision for change- After framing the team to execute tasks of change, the leader
framing a clear vision that can assist the workers to accomplish their goal (Conbere and
Heorhiadi, 2018). In Rowlinson Knitwear, the leader set vision so that the main motive of
making change can be implemented and fulfil appropriately.
Communicate the vision- It is most crucial step in which the leader of the respective
company communicate the vision to the teammates of the entire groups. So that they can execute
their roles and responsibilities in term of accomplishing the vision.
Removing obstacles- In this step, the management of the company frame plan of action so
that they can perform their task without facing issues and problems.
Create short term wins- In Rowlinson Knitwear, the leader should devise short term goal
so that the workers of the companies can have a clear thought regarding their work. This helped
in encouraging employees and attaining vision in set time frame.
Consolidation gains- In this phase, the leader of the company accomplish ongoing
development by determining growth of the work. By adopting technology in its services,
Rowlinson Knitwear can satisfy its target audience’s needs.
Anchor the changes- It is the final phase, it assures that the change is essential part for the
development of the business venture. In respective company can make change in its services by
adopting new technology to fulfil their target audiences need. If the firm will not make change
then the customer of this firm can switch or move on to other competitor organisations.
By implementing these change models in business in term of making change, the
management of Rowlinson Knitwear appropriately make technological change in its promotions
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and fulfilling consumer needs by offering virtual reality technology. It will increase fulfilling
consumer needs and make development in organisation’s success. According to Kotter’s 8-steo
change model, the leader set a vision to accomplish the goals setting by companies. They assist
the workforce to remove issues that arise in their vision, offer reward for their better performance
and encourage them. So that they can accomplish their objective faster in set time duration
(Kobayashi, 2018). All these practices impacted the business of the firms favourably but utilising
new technology sometimes the workers attain their vision by taking extra time that occur
unfavourable impact on the effectiveness of change management within Rowlinson Knitwear.
Apart from this, the leader of the company also adopts effective leadership style which
assists in encouraging employees and managing change. There are several leadership styles like
autocratic, democratic, participative and many more. In Rowlinson Knitwear, the management
adept participative leadership style. Because when employees get information about change, they
feared from change for their work execution, their professional growth etc. Employee’s turnover
also increased so deal with all these issues and complexities, the leader adept participative
leadership style and provided the change to all employees in decision making process. So that
they can share their issues to their seniors and get effective solution (Dawson, 2019). It assisted
in resolving their quires and motivating them to felt them essential resources to the organisation.
This also helped in encouraging them and they performed they assigned work in appropriate
manner and leader of the fir easily managed the change the implemented by respective business
venture in appropriate manner for the growth of the company.
Evaluation of the impact of organisational culture on the change management programme
Organisational culture is a system of shared assumptions, values and beliefs that governs
how individual behave in companies. These shared values have a strong impact on the people in
the firm and dictate how they dress, act and execute their job roles. In Rowlinson Kniwtwear, the
management of the company follow effective organisational culture like work in team and lead
by example. Teamwork is important at respective venture and is part of the company. They
always driven by values and lead or direct by examples. The leaders of the organisation always
are role models and set a good example in everything they do or execute. They also offer training
and development sessions to their employees so that they can make improvement in their skills
and abilities and perform their work with more effectiveness. The management of the
corporation also offer healthy, friendly and discrimination free working environment so that
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employees can perform their work in appropriate manner without facing any kind of issues and
harassment. This will positively affect the culture of the organisation and minimise employees
turn over as well as retaining people to show their loyalty towards enterprise (Hamburg, 2019).
In Rowlinson Knitwear, the organisational culture influence change management programme in
different manner. The description of this impact is as under:
Better retention- The respective organisation has an effective organisational culture which
positively affect change management programme. Because when company like Rowlonson
Knitwear make change then it offer training to its employees about modification then it
favourable influence change administration because employees clearly aware about the reason of
change, its impact and how its help in improving their execution. It also assist in retaining them
because employees have a healthy and safe workplace where they can make contribution in
implementing change regarding technology. If the job roles that are executed by them
successfully then they also rewarded for their good performance.
Accepting and celebrating diversity- It is another component of culture that also influence
change management in favourable as well as unfavourable manner. In an organisation, people of
different regions and nations are performed their duties. This culture diversity also impacts the
change administration (Komodromos, Halkias and Harkiolakis, 2019). In Rowlinson Knitwear
people of different countries are make contribution in operating the business of firm. By making
change of technology in the venture, they help in offering customer services of different regions
in term of preferring their local languages. This help in offering appropriate answer and
providing satisfaction. So this positively affects change management as by accepting diversity,
the firm can offering effective services and implement change.
Long term commitment to excellence- It is another component, the influence change
management in term of organisational culture. In Roowlinson Knitwear, the firm adopt effective
organisational culture where all people of company can do their work in appropriate manner. By
making change in business in term of technology, the leader guide workers to perform task so
that the firm can make effective relation with employees by offering appropriate technical
services in delivery and others and fulfil their commitment in efficient manner. In respective
firm, culture is about much more than the execution in the moment. It is about giving effective
services for the long term sustainability and creating brand loyalty. The change that is execute by
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respective organisation also help in sustaining and surviving the businesses in long term and
building and effective position of the company in market.
Increasing market advantages- The culture of organisation like Rowlinson Knitwear also
assist in creating a favourable impact over change management programmer. Because when the
company make technological change in its business like offering online shopping and delivery or
use virtual reality technology. Then with the help of this customer can purchase goods online get
the delivery of them at home (Kulich, Iacoviello and Lorenzi-Cioldi, 2018). In UK, online
shopping is a trend and now it converts in to culture as people of this highly prefer online
shopping. But the virtual reality technology also helps in gaining market benefit because with the
help of it people can check outfits as professionals are very choosy in selecting their professional
outfits. So this will help in providing appropriate satisfaction by offering services as per them in
effective and efficient manner.
Increase productivity: There is vital impact on the company which impact the
organizational culture in the which provide better opportunity to achieve desire aims and
objective (Wylson,and Chesley 2016). In the context of Rowlinson Knitwear the management
have implement new changes as this help in providing better opportunity and also increase the
productivity of the company. For example, if the company introduce new technology through
which firm can maintain the demand and supply which help in increasing the sales and provide
better opportunity to expand the business in a well define manner. There is various other method
through which culture of the firm can be affected such as management focus on the supply and
logistic which is essential part in the productivity. So, the manager of Rowlinson Knitwearhas to
make sure to improve the operation of the company by having change management to overcome
the problem effectively. People tend to work more effectively as there is positive environment,
so this is important for the policy maker of the company to make changes for the benefit of the
organization. Hence this impact of the organization culture in the change management is that it
helps in developing sustainable business model for the company in this competitive environment.
This is essential for the company to have effective culture as this also help in retaining those
employees who are skilled and highly competitive in this market. Hence this facilitate in
improving the overall business of the company and manage the resources more effectively.
Improve employee’s performance: Employees are considered as the most effective assets
for the company which help in providing better opportunity to firm as to compete desire aims
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and objective in the well define manner. The change in the company tend to increase the sales
and also improve the performance of the company in an effectively manner. In the context of
Rowlinson Knitwear the management have to focus on the change in the firm and make sure to
increase the employee’s performance there must be proper system and structure (Oeij and et., al.,
2018). The manager of Rowlinson Knitwear has to provide training and development programme
to the employees which aid in increasing the performance of the company in the well define
manner. The corporate culture has larger impact of the company success, so this is crucial for the
management to have develop effective policies such and providing monetary benefits and
identifying the performance by using balance score. Strong culture keeps the performance as
well as business activities of the enterprise on track. Strong corporate cultures that are adaptive
to a changing environment are affiliated with an increase in financial results. In the case of
Rowlinson Knitwearorganization have to increase the transparency in the company as this will
create more impact on the company and increase the performance. Beside this the change have
not to be biased which reduces the effect and also bring down the company culture. This provide
long term commitment for the employees who are working constantly for the company.
Business goal are supported: By implementing change the business goals are supported
and aid in increasing the market share and profitability in the well define manner. There are
some of the factor which are associated to change such as employee resistance and other
improper functioning of the company. So, by implementing change the company like Rowlinson
Knitwear which is deals in clothing industry tend to increase the sales and able to create effective
environment in the company. This is been identified that the strong firm culture has more
efficiency than who have less corporate culture. There are different kind of factor which need to
be identified and able to support the company. As the environment and the demand of the
customer are changing rapidly so Rowlinson Knitwear have to implement new change as per the
need and wants to ensure that company is working effectively. Although this culture defines the
company vision and provide better outcomes in the smaller time period. Having a healthy
company culture means active by those values and that mission each day and reassuringthe
teammates to do the same. The culture is also considered as the most effective of marketing and
it also consider the face of the company. So, this is essential for the management to strength the
culture this support the enterprise to run and survive in the business for the longer time period
(Plank, and Eneroth, 2019).
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CONCLUSION
From the above stated report this has been analyzed that changes are constant and to survive
in this competitive world this is essential for the company to implement change to achieve
common goal effectively. There is different external environment which effect the business such
as technological and social change and many more. So, this is vital for the company to ensure to
implement new change in the company which lead to expansion and growth. Along with this,
there are different models are used in the change management understand the working
environment of the company in a well define manner. There are different kind of leadership
model which is used to understand the change and the best leadership style is the participative
leadership style which help in managing to indulge in different activitiesand aid in implementing
a better change in the company. There is different impact which effect the company, so this is
has been concluded to that it is important for the enterprise to constant change for the survival in
a long run.
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(Kobayashi, 2018)
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(Hamburg, 2019)
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(Chun and Evans, 2018)
(Wingrove and et. al., 2018)
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