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Leading and Managing change
INTRODUCTIONChange management can be defined as the alteration in structure, technology and otherresources in organization (Al-Haddad and Kotnour, 2015). It is important for organisation toadopt these modifications and can earn more profits. It is important for firm survival. Hence, itcan increase the market share and can give strong competition to other firms. It leads to growthand development of firm. Company can also maintain string and unique position in front of allusers and in market. Report discusses about Tesco company which is a retail firm. It wasfounded in 1919 at U.K. Project explains about reasons adopting white water metaphor, plannedor unplanned approach to deal with changes and reasons of shifting from calm to white water,business strategy and external factors which can affect business. It will describe about theory andits effect on human’s resource department and strategic approaches used by personnel section todeal with changes. Present the business case and the organisational profile after the introduction. Organizational profile: Tesco is found in 1919.It is a retail firm. It offers grocery itemssuch as food and households etc. It has various segments such as U.K. andIreland,Poland,Hungary Malaysia and Thailand etc. It has various businesses such as TescoU.K., Tesco in India Tesco Hungary,Tesco Hungary. It also offers personal banking productssuch as credit cards, personal loans and savings etc.Business case: Tesco wants to earn more revenues and there is vast competition inthe market. So it has started to open a discount chain in many areas so that it can sellproducts at low costs. Through opening of discount chains there can be more revenues andthey can increase their market share. Hence as a result they can give strong competition toother firms such as Aldi and Lidl. 1
TASK 1)Planned or unplanned approach to changesChange management are modifications which can occur in resources, technology andemployees. It is important for firm so that company can make changes in methods, processes andtechniques of performing all activities and tasks. All workers can resist changes but manager offirm must explain about benefits of adopting these modifications in business. Through this it caneasily adopt and firm can gain success in short period of time. Planned change: It is a planned change as company is thinking from previous years. Theyare thinking of a new change which can reduce problems of customers. Hence it has decided toopen a chain which helps in giving different products to users. Tesco has opened a discountchain so it must change the workforce, technology and techniques on continuous basis(Anderson, 2016). This helps it to survive in market and to gain more profits. Typeofchange: It is an emergent change in which Tesco has to consider the internal such as needs of employeesand manner and also evaluate external factors such as customer needs and requirement andpolitical,social and economical condition so that they can bring changes in firm. By evaluatingthese factors they can easily open the discount chain. White water approach is important so that company can run successfully. They can moveout of comfort zones. Through continuous changes they can make changes in policies and plans.They can also give strong and tough competition to other firms. Hence as a result they canmaintain unique position in the market. They are-Extent to change: Tesco wants to open a discount chain so hence it can easily adopt thesechange to open discount chain in many areas. It has expected to open 80 stores but it can open100 stores in many areas. So it can easily adopt these changes. 2
Concept of white water and calm waterCalm water means firm can perform periodic changes in firm. While on another handwhite water metaphor means that company can do continuous improvement in policies, plans andmethods which is important for firm survival and success in long run. They can also earn morerevenues (Suberu, 2015).Lewin’s change management model: It is an effective and useful model for binging change incompany. Tesco is using this model so that it can bring changes in its firm. Through thisapproach, organization can bring modification in structure. There are 3 stages which Tesco usesto implement changes. They areUnfreeze: In this process organization tries to explain all the employees regardingbenefits of adopting these changes. Manager can explain all staff members that by adopting thesemodifications in firm company can increase their profits and can increase the market share.Hence it can give strong competition to other firms. Workers needs to white water be motivatedso that they do not resist changes (Bruin and Svensson, 2016). Change: In this step changes had taken place in firm. So, manager of firm can motivateand communicate with all employees so that they can easily adopt changes. Through this, it canincrease the enthusiasm level and energy of workers so that they do not resist this and they areinvolved in procedures and methods which are changing continuously (Campbell, Lieberman,and Yashkina, 2015).Refreeze: It is last step in which changes are executed by company. So, manager cangive commitment to all employees that they get many benefits from adopting this modification.Through this assurance all workers can become comfortable, warm and satisfied. Hence, theycan perform better. Tesco can adopt the Lewin change management model and can satisfy employees ofadopting the changes. This helps them in opening the discount chain. Thus, it can earn more3
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