Leading and Managing Change

LEADING AND MANAGING
CHANGE

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
Planned approach to change........................................................................................................3
How leadership style and business strategy should taken into consideration to design future
change initiatives.........................................................................................................................5
CONCLUSION................................................................................................................................8

INTRODUCTION
Organizational change refers to a process in the organizations through which there is an
alteration in the way in which state of affairs are managed. When it is initiated in the companies
there is resistance shown by the different members of the staff. Thus there is a requirement on
the part of the managers to adopt techniques through which they can ease the change process. In
this case study, focus will be made on Cafe 13 which is a Canteen-style restaurant serving the
customers. In this report, focus will be made on taking a planned approach to change.
Additionally, analysis of leadership style and business strategy for designing of change
initiatives will be done as a part of this project.
MAIN BODY
Planned approach to change
For implementing the required change in Cafe 13, John Cummings will be required to
make use of Kurt Lewin's change management model. By making its use, the organization will
be able to easily go through the process of change and thus in this way will be able to transform
its processes to meet its needs and requirements in the future time period.
There are various stages in this model. The explanation of these stages is as follows-
Unfreezing- This is the first stage of the model. This is quite important as here the
existing status quo of the organization is broken and the change process is initiated. Here it is the
role of the managers to initiate the change. As Cafe 13 has seen a dip in its sales with the arrival
of competitors it has to modify its approach to sustain in the market. Thus the role of John
Cummings here will be to break the status quo and make sure that the changes are initiated to
improve the condition of the Cafe in the comparison of the competitors.
Change- This is the second stage in the model. Here, the actual change process takes
place. In the context of Cafe 13, John Cummings has to oversee this stage and ensure that the
changes are implemented. The changes in the form of wider range of dishes, serving of hot
breakfast snacks form 8.00 a.m. and themed menus should be implemented because they will be
crucial in order to make sure that the Cafe is able to survive after the increase in its level of
competition.
Refreeze- This is the third stage in the mode. Here, after the change process has been
implemented the focus of the managers should be to return to a state of normalcy. In Cafe 13,