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Managing Human Resources Globally

   

Added on  2020-02-14

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Managing HumanResources
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11. Leading issues faced by HR Manager.....................................................................................1TASK 2............................................................................................................................................32. Recommendations for the development of HR in Huntsman Hotel. .....................................3TASK 3............................................................................................................................................53. Analyse the wider implications for employees relating to the management of people atHuntsman in light of the changes made by HR. .........................................................................5CONCLUSION................................................................................................................................7
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INTRODUCTION Managing people is not an elementary task, when it comes to organizational level. Ittakes high patience, positive attitude and high moral values. Moreover, they must be good ataccountability so that they could take decisions related to the organization (Arafat and Ahmed,2013). Support to the employees and resolving their conflict are the main objective of themanager. For the development and maintenance of firm, they need to allocate work to theemployees, monitor, provide rewards and other incentives, resolve their issues, increaseproductivity, take major decision for the organization and make recruitment and selection for thecompany. Further, through their strategies they need to take the organizational decision to use allthe resources in sustainable ways (Stone, 2013.). Personal and personality development are thetwo major improvement which are ethical completed by the HR managers. These developmentsare used by the HR managers in order to improve the performance level so they can work withfull potential. Following report includes the issues faced by Huntsman Hotels, PLC, which islocated in UK. The firm is facing the issues related to shortage of effective and efficient humanresources required for the managing their hotels in UK and EU. For this purpose, they recruitednew HR, Mr. Jacques Marechal to resolve the issue and to improve their reputation. Reportcontains steps which were taken by the HR manager to improve the conditions of HuntsmanHotel (Armstrong and Taylor, 2014). TASK 11. Leading issues faced by HR Manager.Huntsman Hotel is owned by Giuseppe Salieri who is a well-known entrepreneur andbusiness man. There are more than 60 hotels in the UK and company is planning to raise theirhotels all over the EU. The hotels are situated at most famous destination places, in city centresand at down-town location. But due to the fierce competition and staff shortage, they are facingissues in their growth plan. As there are many similar firms in the market such as Travelodge, Premier Inns and Ibis,so company is facing huge competition in recruitment of eligible staff. Further, issues likeshortage of staff, restricted growth and had greatly impacted on their image (Armstrong andTaylor, 2017). Moreover, due to all such issues some customers had cancelled their booking. Forresolving all the issues company recruited Jacques Marechal as head of HR. Some issues wereidentified by him like low morale, discrimination and other regularities, due to which he wanted1
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new recruitment and selection of staff. Company is having the flat structure where majordecisions are made by Giuseppe. As per the progressive thinking of Giuseppe, he wanted toexpand the business to EU with more than 150 Hotels in next 5 years; increase in competitiveadvantages; develop strategic partnership and attract new potential stakeholders. Some more issued identified by the HR are: 1.Employees don't have belief in the managers and consider them to be forbidding anddetached (Sturman and Park, 2016).2.The hotels are not having the permanent members, most of their members are from GMB.3.Moreover, company is having the ad-hoc wage structure where employees are onlychosen on the occasion or at the time of vacations. 4.Company is sending the existing members to France and all of them are unaware aboutthe French. 5.The company needs to recruit more than 70% of the employees within 4 weeks. 6.Further, for the existing members, training and development programs needed to beorganized so that they can effectively handle the customer without discrimination. 7.Organisation standards, quality of services and reputation needs to be improved. There is need to change the complete management structure in the organization.Managers and employees are unable to raise their voice regarding any development process.Moreover, manager must be allowed to take the major decision for the company (Bonet,Cappelli and Hamori, 2013). Without a strategic approach company should not take any majordecisions. Further, staff needs to be trained which is the most difficult task. Workers working inthe organization needs the transformation so that they can have better approach to the customers.As more employees are working on the ad-hoc wage structures so training part to thoseemployees lacks. For this purpose either sufficient staff requirement must be there which canhandle the customer with ease. Hotel needs to have the well-trained staff and should use thehospitality service to influence the customers. Following are the qualities which a person shouldhave in the hotels:They must have better communication and interpersonal skills (Suhail and Azhar, 2016).Employees must be enthusiastic to their work so they can provide better customerservice. They must be organized, multi-tasking and committed to the work. 2
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