Lean Six Sigma Methodology for Quality Improvement in Operation and Management

This report discusses the use of Lean Six Sigma methodology for quality improvement in operation and management. It describes the tools that can be used in this process, how the goal of the project should be chosen, and possible solutions to the improvement project.

OPERATION AND MANAGEMENT
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Table of Contents
Introduction................................................................................................................................3
Using Lean Six Sigma methodology, describe how improvements might be made..................3
Describe the tools that might be used in this quality improvement process, their purpose and
when they might be used............................................................................................................4
How should the goal of the project be chosen?..........................................................................6
Use your team to brainstorm possible areas for improvement and create an ishakawa diagram
for the project.............................................................................................................................7
Document the possible solution to the improvement project.....................................................8
Conclusion:................................................................................................................................9
Reference:................................................................................................................................10
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Introduction
Task management, in general, is a very hectic and time-consuming process for any company.
Deciding on the right time to schedule jobs for different roles is a very tedious task yet one of
the most important of all the jobs of the company. Project management often restricts the
company to execute its activities in the normal flow as the company has to take care of
different aspects that need to be taken care of by the management body. These aspects may
be like improving on defects, limiting production to that extent only till which it is necessary,
improving the financial standards of the company etc. The company always tries to provide
the best services and products that they specialize in (Takagi & Tamura, 2019). While
enduring the journey of service provided, the company has to also maintain its standards in
this competitive industrial sector. The company has to come up with solutions to maintain its
waste management policies and see the factors that may affect the company. Keeping all the
responsible factors in mind while considering the requirements of change of waste
management is what is essential for any project management. Lean manufacturing is a way to
minimize the quantity of waste that may arise while the manufacturing process of any
product, keeping in mind to take care of all the related factors that may degrade the product
under construction.
Using Lean Six Sigma methodology, describe how improvements might be made.
Lean six sigma methods:
As per the statement lean six sigma is famous as a process which is based on particularly two
strong methods that is known as lean and another one known as six sigma. Therefore as the
combination of these two methods that are helpful for an organization in their business
development in the form of reducing the cost of the company (Sun et al., 2019). Hence lean
six sigma is better known as data-driven as well as fact-based philosophy which is helpful for
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the improvement of the business on the basis of values that is defect prevention method over
defect detection. Customer satisfaction, as well as waste decreasing methods along with
variation reducing power at the bottom line result, is done by this lean six sigma model. As
this methodology is based on two different strategies therefore as per the factors where the
principle of lean is to consider as to reducing or eliminating process waste. In accordance
with as per six sigma, it focuses on variation process that helps in the reduction of the
business process (Ghadi et al., 2019). As a result with the help of lean six sigma principles, it
is helpful to improve the quality as well as the efficiency of the process.
Importance of lean six sigma:
As per the assignment, there is a huge workload in a business environment. To reduce the
workload as well as proper maintaining of the business inappropriate way this lean six sigma
process is very helpful in any business organization. As per the environment of business
growth in case of any company as per the scenario which is considered as a very dynamic in
nature (Kamata et al., 2019). In this dynamic situation approach of lean six sigma technology
cannot bring full-time potential for the reason of improvement if it is not applicable either by
using isolation methods. Exceptional improvement is ensured by utilization of Integration of
Lean & Six Sigma. As per this management technique, this methodology is used to remove
the garbage that is present during the process (Adibfar & Costin, 2019). It is known as the
traditional use of the lean six sigma methods while another utilization is known as
improvement of process variation. High quality, as well as results, are considered as two
factors that are related to developing streamlined process and this process is done with the
help of the combination of both of two methods that are lean and another one is six sigma
(Chaudhry & Garg, 2019). Through this methodology improvement of bottom line profits as
well as helps to meet the ultimate goals of the business is done.
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This process is being used acrosses various sectors as well as different industries. Exceptional
changes that are considered organization performances are promoted with the help of these
approaches. There are several approaches in an organization which is due to the
implementation of six sigma methods. The approaches are as follows:
Brand image: as per today's scenario, the brand name has enough power to develop a
business in society. Therefore for sustainable business as well as standby on the market
competition companies are tried hard to maintain their brand image (Msallam et al., 2019).
Using this six sigma technology it helps to identify the gap that is lied in the business process
for the production as well as help to design a robust mechanism along with various strategies
in case of company officials for the process of delivery of the quality level of products.
Team Collaboration: as per this techniques it also provides techniques as well as methods
that are helpful for the developing as well as strengthening collaboration skills in between
their staff members. It is very useful for the company because with the help of this methods
they will be more focused on the goals that are related to the project that depends on the team
rather than as an individual (Joko, 2019). It is popular to known for all that success of a
project is dependent on the complete teamwork. In addition to this shared understanding as
well as the view is responsible for the healthy relationship that builds among the employees
of the team which is required of the overall success of the company.
Strategic Relationship Development: strategic relationship for a business organization is
important for the design of companies that is done through their client as well as their
customers. In order to expand their business, it is very important to reach the ultimate goal of
the company (Miller & Northway, 2019). As per this techniques, a long term relationship
among the members help to maintain the success of the organization. With the help of six
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sigma techniques, the company is reached to customer satisfaction by maintaining its quality
as well as service.
Customer Satisfaction: in case of any type of business customer is known as king. Therefore
if the customer is happy then the business is reached to success. With the help of these
techniques, there are different ways through which a company increase its customer
interactivity so that they retain its customers (Hoffmann & Menzel, 2019). Hence the profit of
the company will also increase by the satisfaction of their potential customers.
Describe the tools that might be used in this quality improvement process, their purpose
and when they might be used
For the improvement of quality as well as managed and monitoring of the quality, it needs 6
essential tools to achieve the business goals. The tools are as follows:
Flowchart: this is used to describe the document process within maintaining the flow. Most
of the organization is used this flowchart for the purpose of reporting their organizational
structure. When determining the bottlenecks or breakdowns in case of work process this tool
is used in the business (Ge & Feng, 2019). In addition to this to show the changes in the
process, as well as improvements, are also shown by this process.
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Figure: flow chart of the quality improvement process
Check sheets: it is known as a basic quality tool to use the collection of required data. As
per the information of the check sheet, it helps to identify the opportunities that are shared
with the employees.
Cause and effect diagram: as per this diagram many possible causes of the problem is
shown. Once the possible cause is identified then the improvement plan is developed by the
company.
Pareto chart: it is known as the bar graph which helps to show the largest number of
frequencies that is often the smallest in number.
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Figure: quality improvement process
Control charts: this is used to point data as per the plot over time. Through this chart
performance of the company will be monitored.
Histograms as well as scatter plot: histograms are known as bar chart through which
various types of data that are related to business are plotted for understanding the variation
(Sedighizadeh et al., 2019). On the other hand, scatter chart reveals the relationship between
variables through which representatives of possible causes and effect in the business.
How should the goal of the project be chosen?
Every project has its own goal and when a project manager takes a project they need to
follow all rules and steps to complete the project. The project goal is the most factor which
helps a manager to drive the project to its success (Yamashita & Kimura, 2019). The goal of
this particular project is to improve the performance of all employees or improve the
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performance of the particular organization and provide better quality services and products in
time. Therefore, to choose the exact goal of the project, the project manager needs to identify
the exact issue. Without identifying the exact issue, no project manager can find out the
solution to get the ultimate result from the project. The goal of any project always need to be
more specific so that the project manager can get the exact idea to drive the project
Project scope:
The scope of this particular project is mainly on functional aspects. It helps to link between
the planning, improvements of the performance (Jafari, Malekjamshidi & Zhu, 2019). It helps
to drive all the operations of an organization smoothly and helps the organization to get the
ultimate result.
Problem statement:
There was already heavy customer pressure to speed up the productivity of the organization
by taking less time without compromise the quality of services and products. Therefore
organization need to boost up the productivity using better techniques and creating better
strategies as well.
Business case:
Business case mainly covers the project cycle of a particular project. Here organization need
to create a plan and need to set a vision and mission of the project. It can help the project to
get the desired result.
CTQ:
Critical to quality or CTQ are mainly the key of measurable characteristics of a particular
process or product whose specification limit or standard of performance need to meet to
satisfy the need of every customer (Pitter et al., 2019). Along with that, it helps to design the
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improvement of efforts with the requirements of the customer. The aim of every organization
should be always fulfil the demand of every customer and make them happy with the
products and services. If a customer of a particular organization is happy, then they can get
the maximum profit from the business and it leads them to their goal as well. Therefore CTQ
can help the organization to perform as the need of every customer.
Figure: CTQ
Use your team to brainstorm possible areas for improvement and create an ishakawa
diagram for the project.
When it comes to improving the performance of the organization, it needs to identify the
areas where the improvement is needed to be done. Therefore all the team members of the
project team need to share their ideas use the various technique so that the work can get the
ultimate result easily without facing any issue (Wen et al., 2019). There are many areas where
the organization needs to give more care and should improve those areas to get a better result.
they need to manage the whole work, need to improve the work culture and environment,
need to set a goal, need to accept all the feedback of customer, need to focus on the goal etc.
brainstorming is a creativity technique which helps to find out the proper conclusion for the
specific issue by using different ideas. When a group or a team discuss any issues, there are
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many ideas are come to solve any issue (Sakagami et al, 2019). It can help to minimize the
time of finding the exact solution and also by this the performance also get improved.
Employees are key to every organization, without the performance of every employee, no
company can get a positive result. Therefore, every manager or leader needs to motivate their
employees so that they can give their best performance to the organization. Along with that,
the leader needs to spread the goal of the organization and should communicate with all
employees in a way that they can feel important and know understand their job role in the
organization (Umetsu et al., 2019). Therefore this area of any organization needs to give
more attention to increase productivity and improve the services and products of the
organization.
Figure: isakawa diagram.
Document the possible solution to the improvement project
From this research report, it can be said that there are many ways to improve the performance
of an organization. However lean six sigma methodology can be the perfect solution for the
performance issue of any organization any day (Kepplinger et al., 2019). Lean Six Sigma
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methodology is used in an organization for better improvement. It helps to grow the
organization fast. Lean six sigma method is not a self-solving method. It is used by the highly
trained project managers from the organization. To use the lean six sigma method, a company
needs a well-trained executive who can lead this method. However, the organisation also
need to understand this method and should spread the knowledge of six sigma to their
employees (Underwood, Traver & López-Uribe, 2019). Without knowing this methodology
completely, no organisation can get a positive result by using this methodology. A company's
growing graph depends on the happy customers and to make a good relation with customers
an organization should have a good communication method with the customers. Lean six
sigma can help the organisation to manage the time and helps to provide a proper solution to
every customer. Sometimes, due to the heavy work pressure, there is some customer did not
get the proper solution from the organisation and it creates a negative impact on the
organisation. Therefore, the organisation always try to use that methodology which can gear
up their performance and provide better services and products to their customer without
taking much time. Along with that, this lean six sigma model helps the organisation to
identify the waste of the organisation so that they can reduce the cost of the production and
help them to improve the product. Therefore from this report, it can be said that the lean six
sigma methodology can be the best solution for the problem.
Conclusion:
Operation and management always play a crucial role in the success of any organization, no
matter what the organization is from the healthcare sector or an organization of forensic
science department. Every organization need to improve their performance to serve their
customer with better quality products and services. It can help them to create a customer base
in the market as well as help them to get the maximum profit from the market.
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