Developing People

Running head: DEVELOPING PEOPLE
Developing People
Name of the Student
Name of the University
Author Note

1DEVELOPING PEOPLE
Executive Summary
The following report is particularly performed on learning and development plan for
maintaining diversity and achievement RISE’s objectives in Red Telecom. The major
purpose of the report is analyse the existing group intentions to implementation of RISE and
form a learning and development plan. The existing workplace scenario at Red indicates that
to gain positive outcome from Red’s inclusive strategy 2020, there are some structural change
in some department which leads to imbalance diversity and apprehension among the staff. To
address these challenges, suitable learning and development plan has been proposed which
focuses on communication and skills development of team leaders and diversity in team
management.

2DEVELOPING PEOPLE
Table of Content
1. Introduction............................................................................................................................3
2. Literature Review...................................................................................................................4
3. Methodology..........................................................................................................................6
4. Expected Research outcome..................................................................................................6
5. Conclusion and Recommendation..........................................................................................7

3DEVELOPING PEOPLE
1. Introduction
This report in the form a proposal is based on the learning and development programs
against the challenges that Red Telecom presently face when implementing the RISE
initiatives. The purpose of the proposal is to analyse the existing group interventions to the
implementation of RISE and design a learning and development program for addressing
training needs and other significant barriers in workplace (Nevala et al., 2015). The plan is
aligned to the aims of General Managers who are involved in the implementation of RISE.
Significance of preparing a learning and development plan lies in the fact existing issues
about training needs and team management and imbalance in diversity will further deteriorate
Red’s overall performance. Thus, to achieve the objectives of Red’s inclusive strategy 2020,
a learning and development plan must be developed.
Background
The multinational enterprise Red Telecom provides business and residential
customers with a comprehensive range of mixed and fixed line broadband and voice services.
As part of a strategic refresh intended enhance outcomes and service for a range of a
stakeholders Red launched a diversity and inclusion initiative known as RISE which aim at
defining diversity. RISE increases to enhance diversity within organization’ workforce by
meeting specific targets such as increase women’ representation particularly in senor
leadership roles from 11% to 25% and increase rate across LGBTIQ representation in
workplace and changes in some other areas. When implementing the initiatives Customer
Resolution Department had to undergo a restructure in which the whole team moved to
Australian Call Centre that depends on several works teams. However, in doing so, the
challenges that are found are employees are feeling stressed and overburdened as well as
there is a diversity imbalance in each team. Thus, to resolve these challenges, Red’s business