Learning and Development in Red Telecom: A Diversity and Inclusion Initiative

Running head: LEARNING AND DEVELOPMENT
Learning and Development
Name of the Student
Name of the University
Author Note

1LEARNING AND DEVELOPMENT
Executive Summary
Red Telecom is a such telecommunication firm dealing with problems of diversity and
inclusion pertaining to equal employment opportunities for both women and men, inclusion of
LGBT employees and inclusion of employees with disabilities currently. The diversity issues
found in this organisation are both gender based and cultural background based. This report is
based on the initiatives taken in the form of providing training so that the situation pertaining to
diversity and inclusion are taken care of. In order to address the problems pertaining to the
differences in the work culture that was adversely affecting the team of workers, the initiative of
Red’s Inclusive Strategy 2020 was launched. It is very crucial to mention that the problem is not
limited to the workforce but also the customers. Thus, this plan intends to train the team leaders
in such a way that the issues faced by the employees, team leads as well as the customers is
solved and greater diversity is obtained by the year 2020.

2LEARNING AND DEVELOPMENT
Table of Contents
Executive Summary.........................................................................................................................1
Introduction......................................................................................................................................3
Analysis of current situation............................................................................................................3
Analysis and Observations..............................................................................................................4
Objectives of the learning and development program.....................................................................5
Tentative Plan..................................................................................................................................6
Activities and Expected Results......................................................................................................7
Conclusion.......................................................................................................................................9
References......................................................................................................................................10
Appendix........................................................................................................................................12

3LEARNING AND DEVELOPMENT
Introduction
The telecommunication sector is that industry in the corporate sector that deals with
providing services that enable easy transmission of information along with ease of
communication. It includes many different types of service providers linked with different forms
of communication like telephone services, wireless networks as well as internet service providers
(Red Telecom. 2018). With the increase in the total amount of globalisation and expansion
strategies being undertaken by different firms, the mix of labour force is becoming more diverse.
However, in certain cases, this variety is not being respected or maintained in different
organisations. Red Telecom is one such telecommunication firm dealing with this problem
currently (Red Telecom. 2018). The diversity issues found in this organisation are both gender
based and cultural background based. This report is based on the initiatives taken in the form of
providing training so that the situation pertaining to diversity and inclusion are taken care of.
Analysis of current situation
In order to address the problems pertaining to the differences in the work culture that was
adversely affecting the team of workers, the initiative of Red’s Inclusive Strategy 2020 was
launched (Red Telecom. 2018). It is very crucial to mention that the problem is not limited to the
workforce but also the customers. The most common problem identified in this case was the
accessibility issues in the website of the firm faced by disabled customers. The complaint is that
the customers with disability are not properly looked after and treated with a discriminative
attitude. These problems in turn have led to restructuring of the customer service resolution team
which has caused increased contempt among the workers. The reactions from the workers has