Legislation and Ethics in the Travel and Tourism Sector Assignment

LEGISLATION AND
ETHICS IN TRAVEL AND
TOURISM SECTOR

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1Explain the legal and regulatory framework of the travel and tourism sector..................3
1.2 Discuss surface, sea and air transport law in relation to the carriage of passengers within
the legal and regulatory framework........................................................................................3
TASK 2............................................................................................................................................4
2.1Evaluate the impacts of the principles of health, safety and security legislation on the travel
and tourism sector...................................................................................................................4
2.2 Analyse legislation that relates to equality.......................................................................5
TASK 3............................................................................................................................................6
3.1 Explain contract legislation in relation to travel and tourism customers.........................6
3.2 Explain consumer protection legislation in relation to travel and tourism customers....7
TASK 4............................................................................................................................................7
4.1 Analyse ethical dilemmas faced by the travel and tourism sector....................................7
4.2 Evaluate the (CSR) policy of a travel and tourism business...........................................8
CONCLUSION................................................................................................................................9
REFRENCES.................................................................................................................................10

INTRODUCTION
Following is the report prepared on the legislation and ethics in travel and tourism. It is a
sector which is contributing much in the total economy of the country and therefore there is need
to maintain safety of employees and the customers who are connected to this sector as it includes
activities which need prior training. It is important so that accidents can be reduced to a good
level. This report will help the user in understanding the different laws that are made in this
sector in order to protect the customer and the employees(Dickinson and Lumsdon 2010). The
report will highlight the importance of legislation that how through the regulations of different
laws it can control the accidents and also provide the employee a safe working environment. The
reader will also learn the different morals that has to be followed in the tourism sector.
TASK 1
1.1Explain the legal and regulatory framework of the travel and tourism sector
Covered in PPT
1.2 Discuss surface, sea and air transport law in relation to the carriage of passengers within the
legal and regulatory framework
All the activities that are involved in the transportation of carriage of the passengers from
one place to another are the responsibilities of the tour companies. It is their duty that the
carriage is loaded and then provided to the customer without harming the luggage. Therefore it is
important to select the right mode of transportation which should be done by carefully
analysing all the factors that may have impact on the total journey of the
product(Guttentag,2015). As the medium for air sea and road transport are different they have
different laws for their regulation which has to be followed in order to maintain the safety of the
carriage travelling in the source. Different laws for different modes and medium of transport are
as follows:
Air and road act provide the customers with the facilities of claims and rights in the
situation if any harm is done to their carriage. The harm can be done in physical,mental, or any
other disorder while putting the carriage in the mode of transportation or while unloading the
same. In the act of road safety is provided to both the passengers and the luggage. There are
different acts for different coaches like the best coach or the domestic coach. The customer are

protected by providing them insurance or pay of loss by the carriage company if any harm to
product or the passenger is done during the time of journey (Reddy and Qadeer2010).
CAA that is the “Civil Aviation Authority” is the authority which regulates law for the air
transport. This authority maintains the quality of the services and the level of safety in the
transportation through air. They make sure that the all the important factors that are needed for
the safety are maintained supported with the required security standards.
In the railways Strategic rail authority the management works to check the regulations of
laws in the transportation through railways. Its main objective is to promote the rail networking
so that more and more group choose the railways over the other sources. For this they maintain
the quality of there work and there services by giving the customers the best services to give the
consumer satisfaction (Holden, 2016).
TASK 2
2.1Evaluate the impacts of the principles of health, safety and security legislation on the travel
and tourism sector
Health and safety act has an major impact on the travel and tourism sector. This act
checks weather the employees in the tourism sectors are provided with the protection against
safety and health also to the other persons who are there at the working place. There process and
practices are checked that weather they are done safely or not and also checks that all weather
the employees are safe in doing there work or not. It becomes important to maintain the safety of
the employees specially in the aviation sector more because of the daily practices in which they
are involved as it consists of difficult practices. The law says that the employees should be
provided with good training at both on the job and off the job. They should be made familiar
with the equipments and the premises so that they can deal with them with more ease. They
should be given freedom to take the responsibilities at the time of emergencies
(Richardson,2010). All the different employees at different levels and from different culture has
the equal right to be protected against any emergency and for this it is also important that all the
workers work together in the organisation. The law states that it is the duty of the employee to
make the visitors aware about the possible harm that may happen to him while he is in the
premises. Attention should be given to all the emergency situation so that in case any miss
happening occurs corrective actions can be taken soon which will reduce the degree of loss. It is