Legal and Regulatory Framework of Travel and Tourism

The provided report delves into the legal and regulatory framework governing the travel and tourism industry in the United Kingdom. It covers various aspects such as laws related to surface, sea, and air transport, health, safety, security, equality, contract legislation, consumer protection, ethical dilemmas faced by the industry, and corporate social responsibility. The report aims to provide a comprehensive understanding of the regulations that govern this sector, highlighting the importance of adherence to these laws for businesses operating within it.

Legislation And Ethics In
The Travel And Tourism
Sector

Contents
LO 1........................................................................................................................................................3
1.1Legal and regulatory framework of travel and tourism sector......................................................3
1.2Surface, Sea and Air transport law in relation to carriage of passengers within legal and
regulatory frameworks......................................................................................................................4
LO 2 .......................................................................................................................................................5
2.1 Impact of Principles of Health, Safety and security legislation on travel and tourism sector......5
2.2 Legislation that related to equality..............................................................................................6
LO 3........................................................................................................................................................7
3.1 Contract legislation in relation to travel and tourism customers.................................................7
3.2 Consumer protection legislation in travel and tourism industry. ................................................8
LO 4 .......................................................................................................................................................8
4.1 Ethical dilemma faced by travel and tourism sector. ..................................................................8
4.2 Corporate Social Responsibility of Bales Worldwide Organisation..............................................9
Conclusion ..........................................................................................................................................10

INTRODUCTION
In tourism and travel sector, legal and regulatory framework covers many aspects
which are depending on the parties involved in this sector. In this present report regulatory
framework of travel and tourism sector is to be studied. Legal and regulatory framework of
sea and air transport in relation to carriage of passengers is also going to be discussed in this
report. Health, safety and security legislation of travel and tourism sector and legislation that
relates to equality in tour and travel agency is also cover in this report. Contract legislation
and consumer protection legislation is going to be cover in this report. Further more in this
report ethical dilemmas and corporate social responsibilities of travel and tourism sectors is
to be studied.
LO 1
1.1 Legal and regulatory framework of travel and tourism sector
Legal framework- it includes rules which govern to regulate decision making,
agreement and laws. With the continuous growth of tourism sectors, it becomes
largest economic sector also and for their regulation different framework and laws are
provided by British government but it is different in countries and which is according
to the parties involved in this sectors. Primary objective of developing frameworks are
standard procedure, to develop tourism in regulated manner and to establish rights and
obligation for peoples as well as to customers. Following are the laws of tourism and
travel sector.
 Development of Tourism Act, 1969.
This act provided for England, Scotland and Wales to establish British
tourist authority in countries. To get effective co-ordination between
organisations of tourism sector this act is been made.
 Transports Act 1980 and 1985.
To terminate licensing law which affect coach routes and tours which
cross 30 miles this act is developed by British government. But this
termination increased competition between national bus and private
bus.
 Package Travel, Package Holidays and Package Tours regulations 1992.
This regulation establishes responsibility for tour operators in
providing proper services to customers and remedies which are
available for them and every tour operator is abide under this
regulation.( Tsimplis,2017)
 Consumer protection act 2008.

This act is created to protect customers from misleading, unfair
practises. Under this act customer safety laws are provided so that
customer feels free to travel.
 Health and Safety regulations.
This act is created to provide safety regulations to customers of the
tour and travel industries.
These are some of the legal and regulatory framework of travel and tourism sector by British
Government in England and Wales, so that business can be done in-accordance with proper
rules and regulations.
1.2 Surface, Sea and Air transport law in relation to carriage of passengers within legal and
regulatory frameworks.
Legal and regulatory framework related to carriage of passengers in sea, surface and
air transport is provided by British government under which law define carrier as a
person who is abide under law.( Soyer and Leloudas, 2017) If any loss or damage
caused to passengers or vehicles which are shipped during carriage then it is the
liability for carrier to pay for the loss. It is also a responsibility of carrier if any person
suffers from loss because of negligence by carrier. Law related to Surface, Sea and
Air are as follows.
 Sea and Waterways Regulations.
This regulations cover’s rights for passengers who are travelling
through sea and waterways. This regulation is made to provide safety
and security to the passengers so that they feel free to travel with Sea
and Inland Waterways. Another regulation which is provided by
British government is (SOLAS) Safety of Life At Sea. This regulation
ensures to provide lifesaving equipments to crew members and
passengers in craft which covers at least 12 passengers.
 Air transport Regulations.
This regulation also provides rights to customers who are travelling
through air transport. If any death or injury cause to passengers during
travelling through air then he/she has right to claim loss and
compensation. Under this various regulations are involved like
Freedom Agreement under which regulation is provided regarding
flying, landing cargo, etc.
 Surface regulations.
This regulation covers International Carriage of Passenger by Road
Act, 1979. It protects safety and security to the passengers who are
travelling by Roadways.( Howells,and Weatherill,2017) Under this act,

if any loss or damage cause to passengers whether it is mentally or
physically while travelling through road or by railways then carrier is
responsible for any loss caused to passengers and may have to provide
compensation in return.
These are some of the legal and regulatory framework of United Kingdome which is
provided to surface, sea and air transport companies to ensure proper safety and security to
their employees and to customers.
LO 2
2.1 Impact of Principles of Health, Safety and security legislation on travel and tourism
sector.
Primary objective of British government to provide legislator to travel and tourism
sector is to develop tourism by providing securities to customers as well as to tour operators.(
Khan and et.al., 2017) Bales worldwide are a tour operator who is involve in doing business
of travel and tourism sector. They provides services three types of travelling services to
customer who want to travel whether it is through sea, air or road transport. Principles of
Health, Safety and Security also applied to this agency. These regulations applied to both
employers and employees to plays an active role in maintaining safety and security of the
organisation.
Primary motive to provide these health and safety regulation is to provide safe
working environment in organisation. According to this act, it is the duty of employer to
provide safe and secure workplace environment to employees of the organisation. Purpose of
this regulation is set out duties and liability for tour and travel industry. Measure of this
impact on business premises are.
 To ensure proper security in workplace of the premises.
 To trained employee about proper health and safety in workplace.
 Proper entry and exit provided to employee in workplace.
Health and safety- in UK it is criminal offence if employer in not providing health and
safety law to employee. If any loss and damage occur to employee during their working hours
then it is the resposibility of employer to compensate that.
Health and safety executives- these are the executives which govern health and safety act in
travel and tourism sector. They also execute other acts which main aim is to provide
employee security.
Health and safety commision- these govern by executives to ensure health and safety
guidlines. These may to provide understanding of law, to guide people about implimenting of
law etc.

Bales Worldwide tour operator also applied this principle in their organisation by which they
provides effective work and services to customers. According to British government rules
and regulations if a tour operator employs more than 5 staff then they have to provide written
code of conduct regarding health and security of the employees of the organisation. There is 7
such principle which organisation maintain for their employees.
 If tour operator employs staff in their organisation then they have to provide
information in written consent and that consent must not be under influence of force
and fraud.
 To provide training to existing employees of the organisation regarding safety and
using of new equipments and tools.
 Notice is to be provided regarding issuing of drill procedure and warning regarding
sign must be there for the employees of the organisation.
 Demonstration about fire drills and evacuation drill is to be provided to employees.
 Regular advice regarding health and safety procedure is to be given by employers of
the organisation.
These are some of the impact which applied by tour operator Bales worldwide in their
organisation to provide proper safety and security to their employees and This ensures
employees regarding their securities in workplace and they feel free to work in that
organisation.
2.2 Legislation that related to equality.
To treat everyone equally this regulations is provided by British government to
tourism industry. According to this legislation employers have to treat equally to their
employees regarding age, gender or disability and if these sets of services are provided by
organisation then this would lead to discrimination in the organisation.( Vellas,2016. ) The
Equality act 2010 states that equal treatment is to be provided to employees by eliminating
any inconsistencies. Some of the legislation which covers under this act is as follows.
Racial discrimination act, 1956. This act applied in Bales worldwide tours organisation is
to eliminate racial discrimination between people of the organisation. This type of
discrimination includes race, colour, nationality, origin and ethics, which was mainly done in
employment. To protect employees from this discrimination this act has applied by
government so that all are treat equally in business environment.
Human Rights act, 1998. This act establish in United Kingdome to protect rights of the
individual in an organisation. Tourism sector also applied this act in their business
organisation so that employee rights cannot be affected in business environment.
Disability Discrimination act. This act applied in tourism sector to protect persons who are
disabling in the organisation. This act provides proper rights to employees so that any
misbehave will not happen to them in the organisation.

Employment protection act 1998. This act applied in tourism sector to provide rights and
protection to both employer and employees of the organisation.
Sex discrimination act 1975. this act provided to both men and women in travel and
tourism sector to protect them from any discrimination regarding sex, religion, marriage etc.
This act ensures that both men and women in their workplace did not have to face any
discrimination in organisation.
All these acts applied by tour operators so that any misbehave like harassment, disability,
discrimination does not have to face by both employers and employees of the organisation.
To treat everyone equally this regulations is provided by British government to tourism
industry. This ensures employees regarding their securities in workplace and they feel free to
work in that organisation.
LO 3
3.1 Contract legislation in relation to travel and tourism customers.
Contract is the legal document under which two or more parties exchange goods and
services in consideration of some amount which is enforceable by law. Travel and Tourism
Company also binding contract with their customers so that it sets details about payment and
services and certain terms and conditions attached to it.( William,2016) If customer is not
satisfied with the terms and conditions then they may withdraw it anytime. Importance of
contract in travel and tourism industry is that both passenger and company legally bound with
each other. Another importance is that travel company have right to claim payment and
customer have right to claim compensation. Elements of contract are as follows.
 Offer. Under this, two parties are involved where one party offers and other accepted
the offer. Under tour and travel company, offer made by travel company and customer
accept it.
 Acceptance. If offer is accept by customer then it will be acceptance. If tourist asks
for any package to Travel Company then they offers them tour packages according
customer preference.
 Consideration. Certain amount charge by travel company so for the acceptance of
offer.
 Capacity. Under this parties must be capable to abide in offer.
 Certainty. Certainty means to provide valid details to customers.
Holiday contract- this is the another contract which is provided by travel and tourism sector
to individual but this contract depends on cirtain factors like individual have to provide
discription regarding their holiday it can be through any image or video or through any
advertising application.

These are certain elements of contract under which two parties are bound with certain
terms and conditions so that any misbehave and fraud will not happen to customer. If any
misconduct happen them then they have legal right to claim compensation from carriers.
3.2 Consumer protection legislation in travel and tourism industry.
Consumer protection act applied in travel and tourism sector to protect rights and
interests of the customer in organisation. The Trade description act 1968 applied to prohibits
false or misleading in relation price of goods, services and accommodation which is provided
by travel and tourism industry.( Ross,2018) It provides protection of customer regarding false
trade description, false supply of trade and about false statements.
Consumer protection act 1987 also applied in tours and travel industry to protect the
rights of the customer. Primary objective of this act is to provide security to customer
regarding fraud, unfair business and practises and product liability. This regulation
establishes legal authorities and product liability of the customers. Consumer protection from
unfair trading regulations 2008 is clubbed with consumer protection act by which company
provides faithfulness in price and in service which they provide, easy payment by applying
surcharge, made prices available for rooms, provides better service at the time of renting
room, disclose their prices at bars and also other facilities like swimming pool, gyms etc.
Trade description act 1968-according to this act any false and misleading information will not
be provided to consumer by traders. They are abide by this act that they eill not be able to any
misleading in trading goods and services to consumers.
Government also provides some regulations to customer to protect financially when
they are travelling through airways. These are some of the customer protection act by which
company makes their customer satisfied by providing these legal rules and regulation which
ensure them to about safety and security.
LO 4
4.1 Ethical dilemma faced by travel and tourism sector.
Ethics in Bales Worldwide organisation examine good or bad practises which are
related to moral duty. Business ethics in travel and tourism organisation plays an important
role. It establishes morale duty in governing business practises in the organisation.
Sometimes travel companies also have to faced riots and political interference in their
business because they have wide range of business activities.
Social and cultural factors are the factors which travel and tourism sector has to face. This
factor involves society, communities, which depends on the destination and may be tangible
or intangible. UK government strictly provides lengthy paper documentation for tourism
regulations for a visit in country.
Continuous research says that tourism industry affects most when there is racial
discrimination, gender, age corruption and sexual harassment and also selling of unhealthy

food. Corruption used for personal motive which comes under criminal activity, if any
company does that then they are bound to compensate it or may lose with business licence.
Ethical dilemma in company means to provide equal respect to both male and
females. In tourism and travel sector women are facing sometimes discrimination in their
work place by which government imposed legal regulation so that also freely work in the
organisation.( Schwartz, 2017)
challanges of the company which they have to build are- issues related to environment
control like pollution, natural resources etc. , any dicrimination among labours, and to
maintain morale issues.
Another finding in travel and tourism industry is molestation of child labour. Main
problem of this factor is unemployment and poverty for which child are forced to earn.
4.2 Corporate Social Responsibility of Bales Worldwide Organisation.
Corporate social responsibility is a term used by company by giving contribution in
improving society.( Corporate social responsibility. 2018) Corporate social responsibility has
to perform by every travel and tourism organisation. Bales Organisation is one of travel and
tourism sector which have their participation in corporate social responsibility. They take
responsibility of environment, local people, customer, and partner and also to employees of
the organisation. It is the duty of every travel organisation to maintain social corporate
responsibility and this would be categorised as.
 Environment. To encourage tourism in country, primary motive of the organisation
is to preserve environment of the city so that tourist get attracted and also provides
benefits to company also.
 Humanity. To fulfil corporate social responsibility Charity is done by the
organisation. It helps them to promote their brand and also to provide some benefits to
the society.
Bales Worldwide organisation also chooses to provide their interest in improving
corporate social responsibility to environment. Areas in which their major contribution
are, protecting social and cultural values, fair economic rates to customers. Company has
provided major distribution to sustain environment of economy. Company also provide
programmes to their employees and to customer by which they will able to maintain
effective relationship between them. This company also focuses on reducing unnecessary
wastage. Company’s future goal is to maintain effective relationship between customers
and to retain employees in the organisation and majorly to promote charity and to
effectively participate in social corporate responsibility by which they not only get
customer support but they also get support from government also.( Schwartz,2017) They
also develop separate code of conduct to promote activities for communities.

Conclusion
From the above study it can be concluded that travel and tourism industry are abide
by some rules and regulation for doing their business in UNITED KINGDOME. This present
report is covered four tasks and each task has two parts. In this present report, legal and
regulatory framework of travel and tourism sector is explained. Law related to surface, sea
and air transport is also studied in this report with the legal and regulatory frame work
provided by British government. After that in this report, impact of principle of health, safety
and security in travel and tourism sector is discussed in this report. Legislation that relates to
equality in travel and tourism industry also explained in this report. After that this report
covers, contract legislation in relation to travel and tourism customer and consumer
protection legislation in relation to travel and tourism industry. Ethical dilemmas faced by
travel and tourism industry and corporate social responsibility of chosen organisation is
analysed in this report.

Reference
BOOKS AND JOURNALS
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ONLINE
Corporate social responsibility. 2018. [ONLINE]. Available through <
https://www.europeancitiesmarketing.com/corporate-social-responsibility-and-
tourism/>