Legislation and Ethics in Travel and Tourism Sector Assignment
Research and give an oral presentation on the legal and regulatory framework in the travel and tourism sector in the United Kingdom, with a focus on England and Wales.
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Added on 2019-12-28
Legislation and Ethics in Travel and Tourism Sector Assignment
Research and give an oral presentation on the legal and regulatory framework in the travel and tourism sector in the United Kingdom, with a focus on England and Wales.
Added on 2019-12-28
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Legislation and Ethics in Traveland Tourism Sector1
TABLE OF CONTENTSINTRODUCTION ...............................................................................................................................4TASK 1.................................................................................................................................................4Attached in ppt.................................................................................................................................4TASK 3 ................................................................................................................................................43.1 Letter to the travel assistant for explaining contract legislation in relation to travel and tourism customers ...........................................................................................................................43.2 Poster for explaining consumer protection legislation in relation to travel and tourism customers.........................................................................................................................................6TASK 4.................................................................................................................................................6P. 4.1Ethical dilemmas faced by travel and tourism sector.............................................................6P 4.2 Corporate Social Responsibility (CSR) policy of Thomas Cook...........................................7CONCLUSION....................................................................................................................................8References..........................................................................................................................................102
INTRODUCTION The decent tourism industry is the thought of visiting place and which is trying to make apositive impact on the environment, society and economic system of the country. The travelagencies are one of the major players of the tourism sector. It's primary responsibility to offer, guideand lead as well as assist the traveller to choose the destination or services with quality of his/herneeds and possibilities (Lovelock and Lovelock, 2013). The tourism-arrivals are divided into fourcategories based on type and nature of activities and services. The legal and regulatory frameworksare essential for the effective operations within a number of companies in travel and tourism sector.The ethical and legal framework directly impact on the time-work of the social and the culturefactors. Legislation in travel provides equality, relation to the customers, consumer protection,corporate and social responsibility in air, sea connectivity (Fowler, Forsdick and Kostova, 2013).The regulation is designed for train the staff for reducing disabilities and unfair discrimination. Italso sets procedures for granting the licenses and documents needed for these services.The report is based on the given case study regarding travel and tourism industry. It includeslegal and regulatory framework with reference to England and wales (UK). In addition, it alsocontains surface, sea and air transportation laws, impact on the principals of health and safety andsecurity, corporate social responsibility policy, equality and ethical dilemmas faced by the tourismindustry.TASK 1Attached in pptTASK 22.1 The impact of principals of health, safety and security legislation on travel and tourism sectorAccording to the given case, cox and king is preparing for conducting training to its staff withrespect to the health, safety and security, equality, etc. legislations along with their impact. Theselegislations are as follows: The health and safety at work Act 1974: The health and safety at work Act 1974 states that employers must provide a duty of care fortheir employees (Coggon and Gola, 2013). In case of cox and kings, the company directors may beheld liable to retail travel operator for supplying necessary training, protective wear and equipmentto deal with such a task. The manager's fail to comply with his duties is a criminal offence and istherefore subject to criminal law. This act impacts to the general duties of employers, employee, andcontractors of the cox and kings tourism agency (Schenker, 2011). It establishes a system for3
supervision through the creation of the health and safety executive. It enables the cox and kingmanagers the creation of peculiar duty through regulations enacted as statutory instruments or codeof practice. The safe system of the institution impact positively to the customers trusts. In the airtravel, equipment like video which define the safety features available in the aeroplane helpshearing impaired individuals in understanding instructions.The occupier's liability act 1957:The occupier’s liabilityactconcerns the duty of care owned by those who occupy real property,through ownership or lease, to the people who visit. The occupier will be considered liable forallowing the retail operator to step into the opening (Widdows, 2014). Managers of cox and king areliable to provide compensation to the family who are injured in the fire, natural disasters or deathdue to injury. The liability is arise when the relationship rise to duty to take an action to ensure thereasonable safety of customers. The act increases the customer’s potential to the institution.Customer satisfaction increases the sales, the overall impact of, market share of the company etc.Data protection act:The data protection act, defines law of legislation that govern the protection of the employees orservice user's personal data. The cox and king tourism under this act while managing or usingpersonal information have to follow rules or principals are defined in this act (Mowforth and Munt,2015). Employees of cox and king tourism, who precede the data have rights to access, compensate,and prevent of processing. The data should be relevant or adequate. Under this law, the cox andkings don't precede it to longer than is needed. The manager has to take technical measure againstthe unauthorised or unlawful processing or destruction of personal data and against the casual loss.Customers share the accurate and necessary data. The company provide confidentiality to thecustomers (Wang, Duan and Yu, 2016). Under this act, the customer can complain about thecompany for accessing their personal and private information in unauthorised or unlawful manner.So, it is prime responsibility of the companies to follow this act for preventing the rights of theiremployees and clients. Vicarious liability act:The vicarious liability act apply where the individual or firm held responsibility for tortscommitted to another person. The cox and king tourism know that the employee held the vicariousliable and face the full cost for a tort then ensure minimise the chance of committing the tort (Laeisand Lemke, 2016). This is done by monitoring performance of the employee. The cox and king bearthe money to monitor or pay compensation if likely to be risk of accidents. The act also authorised4
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