Legislation and Ethics in Travel and Tourism: A Comprehensive Guide

LEGISLATION AND ETHICS IN TRAVEL AND TOURISM

Table of Contents
INTRODUCTION..............................................................................................................1
TASK 1.............................................................................................................................2
1.1 EXPLAINING REGULATORY AND LEGAL FRAMEWORK OF TOURISM AND
TRAVEL SECTOR........................................................................................................3
1.2 DISCUSSION ON THE AIR, SEA AND SURFACE TRANSPORT LAWS WITH
RELATION TO CARRIAGE OF PASSENGER IN THE REGULATORY AND LEGAL
FRAMEWORK..............................................................................................................6
TASK 2.............................................................................................................................8
2.1 EVALUATION OF THE INFLUENCE OF THE PRINCIPLES OF PROTECTION,
SECURITY AND HEALTH IN VIRGIN HOLIDAYS.......................................................8
2.2 ANALYSIS OF THE LEGISLATION RELATING TO EQUALITY IN REFERENCE
TO VIRGIN HOLIDAYS..............................................................................................10
TASK 3...........................................................................................................................12
3.1 EXPLAINING CONTRACT LEGISLATION RELATED TO THE CUSTOMERS IN
TRAVEL AND TOURISM SECTOR............................................................................12
3.2 EXPLAINING LEGISLATION ASSOCIATED WITH CONSUMER PROTECTION
IN RELATION TO TOURISM CUSTOMERS..............................................................14
TASK 4...........................................................................................................................16
4.1 ANALYSIS OF ETHICAL DILEMMA ENCOUNTERED BY THE TOURISM AND
TRAVEL INDUSTRY.................................................................................................. 16
4.2 ANALYSIS OF CSR POLICY OF TUI GROUP....................................................17
CONCLUSION............................................................................................................... 19
REFERENCES...............................................................................................................20
1

INTRODUCTION
There are a number of legal and moral issues that exist in the tourism industry. In the
assignment, in order to facilitate the effective operations of the industries in the tourism
and travel sector basic knowledge of the legal and regulatory frameworks is essential. In
the assignment, leaflets in an information pack will be prepared by the travel law
consultant for the UKCBC training event. It will include the explanation on the legal
frameworks of the tourism industry in reference to Wales and England followed by a
discussion on the surface, air and sea transport laws with respect to the passenger
carriage. Further, a report will be prepared for understanding the regulations in relation
to the safety, health and security in the tourism industry. Moreover, the consumer
protection legislation will be discussed accompanied by explaining the role of ethics of
business in the tourism sector.
2

TASK 1
Information pack
3
LEGAL AND
REGULATORY
FRAMEWORK

1.1 EXPLAINING REGULATORY AND LEGAL FRAMEWORK OF TOURISM
AND TRAVEL SECTOR
The expansion of tourism industry at an
abrupt rate has transformed it into a
huge economic sector. In the legal
framework, the rules and the
agreements that have an impact on the
decision making in the tourism sector
are involved. Some of them are-
Development of tourism act (1969) -
This act was formed for establishment of
the British Tourist Authority and
England’s, Wales and Scotland’s tourist
boards. It is concerned with the
promotion of the tourism development to
and within Great Britain and provides
other provisions for funding and
accommodation for the tourism
purposes (Murphy, 2013).
Package Travel Regulations (1992) -
This law laid down the rules to be
followed by the tour operator companies
and they have to mention the same in
the terms and conditions section of the
company website and booklets (The
National Archives, 2018).
Transports Acts (1985) - With this act,
the liberalized and privatized bus
services were introduced all over Great
Britain. This was introduced by the
parliament of UK by the conservative
government governed by Margaret
Thatcher.
The regulatory frameworks are-
Strategic Rail Authority or SRA- This
regulatory body has been abolished in
2006 which was made for providing the
strategic direction to the rail authorities
in UK (Wardman and Whelan, 2011).
Figure 1: SRA
Source:
[https://howlingpixel.com/wiki/Strateg
ic_Rail_Authority]
Association of British Travel Agents
(ABTA) - It was found in 1950 which is a
travel trade association is made for the
travel mediators and the tour operators
in UK (Medlik, 2012). It works for
providing financial schemes, providing
reimbursement opportunity to the
4

holiday providers and raising the
standards in the travel industry.
Health and Safety Commission (HSC)
was dissolved in 2008 and found in the
year 1974. It was a non-departmental
public body (Sammer, et al. 2010).
Figure 2: HSC
Source: [https://seeklogo.com/vector-
logo/222674/health-safety-
commission]
Health and Safety Executive or HSE is
a crown status body in UK liable for
encouraging, regulating and enforcing
good health, safety at the workplace and
made for conducting research regarding
the occupational risks in the region of
Great Britain (Council, 2015).
International Air Transport
Association or IATA- It was formed in
1975 and works as a trade association
of the airlines at the global level. Till
2017, a total of 278 airlines were the
members of IATA. It provides aid to the
activities of airlines and assists in the
formation of the policy and standards of
the airline industry (Dobruszkes, 2011).
Figure 3 : IATA
Source:
[https://www.timetoast.com/timelines/
the-development-of-travel-and-
tourism--3]
Civil Aviation Authority or CAA- was
formed in 1972 as a statuary corporation
for the regulation of all the factors
associated with civil aviation in the UK
(Authority, 2016). It serves in UK and
the British Overseas Territories.
Air Travel Operators Licensing- is a
scheme introduced by the Civil Aviation
Authority for provisioning financial
security to the individuals who buy the
5