Legislation and Ethics in Travel Tourism Sector Assignment - Thomas Cook

Legislation and Ethics in Travel and
Tourism Sector

TABLE OF CONTENTS
INTRODUCTION................................................................................................................................1
TASK 1.................................................................................................................................................2
1.1. Explaining legal and regulatory framework of the travel and tourism sector......................3
Engaland and Wales (1.1):...........................................................................................................3
1.2. Discussing the surface, sea and air transport law in relation to the carriage of
passengers in UK.........................................................................................................................4
TASK 2.................................................................................................................................................5
2.2. Analysing legislation that are relates to equality in UK tour operator and travel agency.
.....................................................................................................................................................6
TASK 3.................................................................................................................................................7
3.1. Explaining the contracting legislation in relation to travel and tourism customer...............7
3.2. Explaining the consumer protection legislation in relation to travel and tourism
customer.......................................................................................................................................8
TASK 4.................................................................................................................................................9
4.1. Analysing the ethical dilemmas faced by travel and tourism sector.....................................9
4.2. Analysing the Corporate Social Responsibility policy of a Thomas Cook..........................9
CONCLUSION..................................................................................................................................10
REFERENCES...................................................................................................................................11

INTRODUCTION
In UK, travel and tourism sector highly contributes in growth of a country’s economy.
Every year, number of tourists come in UK for visiting attraction points and thereby makes
contribution in UK’s economic development by creating several employment opportunities.
For this report, Thomas Cook has been selected which provides customers with attractive tour
packages. It helps in increasing and contributing to the country’s GDP. The present report
will help in lay down the general laws and legislation related to all the tour and tourism as
well as agencies operating in such sector. This report will help in understanding the different
range of legal and regulatory framework in the travel and tourism sector. It will also help in
understanding different laws that are related to the health, safety and security law in tour
operators’ sector. Besides this, report will also discuss the role of business ethics in travel and
tourism sector.
1

TASK 1
Enclosed in leaflet.
2Task 1 (Leaflet)
Task 1 (Leaflet)
1.1. Explaining legal and regulatory framework of the travel and tourism sector
Tour and tourism are an important sector that contributes in growth and
development of UK economy. It helps in increasing job opportunities and
contributes in the GDP of economy. UK travel and tourism sector are
also connected with different laws and legislation with which companies
need to comply (Ashworth and Perera, 2018). There are different legal
and regulatory bodies in UK which will help in efficient working of tour
and travel industry. Some of these are defined below:
Health and safety Commission: it the statutory body which is
established by UK law. It focuses on the injury or death
which are occurred at workplace. It also helps in protecting the other
people to work in that place. This law also implies on the tour and travel
industry, as some destination can be harmful for the health and risk the
life of the tourists. This legal body ensures that the tour operators held
responsible for not preventing the risk that are being associated with the
health and security of the passengers during travelling at some
destination.
International Air Transport Association (IATA): This legal body a ensures
safe, secured, reliable and economic air services. IATA helps local airlines in
combining the ticket currencies of all the passengers to the global system. It
assists the global system that helps in overcomes the differences in currencies,
customs, languages and
laws. it is a global level laws includes 280 airlines from 130 countries.
Civil Aviation Authority (CAA): This law is responsible to ensure the safety
of the regulation of aviation safety in UK (Brenner, 2018). The area of
responsibility which comes under CAA includes supervising the issues like
pilot’s licenses, testing of the equipment’s and other inspections that come
under the security of the aviation. Civil aviation authority also helps in
ensuring the proper training of air traffic engineer in order to maintain the
airport and en-route telecommunications. This helps in ensuring the safety of
the passengers in the flights.