(Solution) Legislation and Ethics in Travel and Tourism Sector

Legislation and Ethics
in Travel and Tourism
Sector

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Explain the legal and regulatory framework of the travel and tourism sector......................1
1.2 Discuss surface, sea and air transport law in relation to the carriage of passengers within
the legal and regulatory framework............................................................................................2
TASK 2............................................................................................................................................3
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the
travel and tourism sector.............................................................................................................3
2.2 Analyse legislation that relates to equality............................................................................4
TASK 3............................................................................................................................................5
3.1 Explain contract legislation in relation to travel and tourism customers..............................5
3.2 Explain consumer protection legislation in relation to travel and tourism customers..........6
TASK 4 ...........................................................................................................................................7
4.1Analyse ethical dilemmas faced by the travel and tourism sector.........................................7
4.2 Analyse the Corporate Social Responsibility (CSR) policy of a specified travel and
tourism business..........................................................................................................................8
CONCLUSION................................................................................................................................8
REFRENCES...................................................................................................................................9

INTRODUCTION
Tour and travelling industry is playing a important role in contributing economic
development. Individuals and groups use to have different reasons for travelling like for
education, research, business and adventure etc. Travel industry is regulated by legal and
regulatory framework which helps them to provide services in an effective and legal manner
(Aldebert, Dang and Longhi, 2011). Present report is based on Thomas Cook, it is a travelling
company which provides tours and travelling services to their customers. This report includes
legal framework for the industry, principles of health, safety and security legislation. It also
explains legislation related to equality and contract legislation related to tour and
travelling industry.
TASK 1
Covered in Leflate
TASK 2
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the travel
and tourism sector
Government frames various legislations for each industry which helps them in
conducting their activities in an specified manner. In tour and travel industry many laws and
regulations are created to manage and provide health, safety and security to the clients or
potential consumers. Organisations are governed on the basis of these regulatory framework as it
helps them to provide their services in long term. In England and Wales, travel and tourism
industry health, safety and security are governed by the following:
Health and security at work Act 1974: This act governs and provides security to
individuals at their workplace (Goodall and Ashworth, 2013). Employers are accountable for the
activities done by their employees. Protection and security of employees are responsibility of
employer in organisation. These both parties has some duties and responsibilities which they
have to fulfil at workplace. In Thomas Cook, employer has to take some major steps regarding
business premises like workplace needs to be maintained and secure, staff members must be
trained for the safety and security issues at workplace. There should proper facility for entry and
exist, safety measures should be taken in business premises.