Legislation and Ethics in Travel and Tourism Sector | Assignment

Legislation and ethics in Travel-
tourism sector

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................2
1.1 Legal and regulatory framework of the travel and tourism ..................................................3
1.2 Sea, Surface, Air transport law in relation to the carriage of passengers..............................3
TASK 2............................................................................................................................................5
2.1 Evaluate the impact of principles of health, safety, security on the travel and tourism
sector ..........................................................................................................................................5
Health and safety measure are very important in the travel and tourism sector which involve
the ...............................................................................................................................................5
2.2 Analyses legislation that relates to equality .........................................................................5
TASK 3............................................................................................................................................7
3.1 Contract legislation in relation to travel and tourism ...........................................................8
3.2 Consumer protection legislation in relation to travel and tourism customers. .....................8
The main purpose of consumer protection act is to protect the right and the interests of the ....8
LO 4 ..............................................................................................................................................10
4.1 Ethical dilemmas faced by the travel and tourism sector ...................................................10
4.2 Analyse the corporate social responsibility policy of the specified travel and tourism .....10
CONCLUSION .............................................................................................................................11
REFERENCES .............................................................................................................................12

INTRODUCTION
Tours and travels the most profitable industry all over the world. This provides services
which help countries to develop their economical and financial growth.
TUI group is basically a German travel and tourism company which bis the largest leisure travel
company in the world which owns travel agencies , hotels, cruise, retail stores etc.
The report will cover the study of moral issues for tours and travels. It also provides the
introduction of the legal framework which is necessary for effective operation with different
industries in this particular sector. The report also covers the interpretation of various legislations
and regulatory framework for the carriage of passenger through surface, sea and air transports.
Further the report will explain about the principles regarding health, safety and security
legislation within the travels and tourism sector. In context to this, the ethical dilemmas faced by
the sector will also be covered in addition with the corporate social responsibility of the service
sector towards the society (Walton , 2015).
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TASK 1
2

1.1 Legal and regulatory
framework of the travel
and tourism
TUI group stands for Tourism
union international is an
Anglo-german company. It is
the largest travel and tourism
company in the world and also
own travel agencies, cruise. As
TUI is indulged in the business
of travel and tourism and need
to follow the various laws and
regulation. The legislation and
tourism industry link with
many ways. Tourism involves
sellers, suppliers , business ,
consumers ,organisation. Laws
and regulation come to force
when above mention factor
interact with each other .
The legal framework is the
system of rules that help in
decision making whereas
regulatory framework suggests
a system to enforce the statute
legislation. There are many
laws which are involved are -
Development of tourism
Act,1969 : the main motive of
development of tourism act is
to focus on coordination of the
Package travel 1992 :
Package travel act aim to
establishing that the tour
operators responsibility to the
customers and solving
customers problems. the
primary objective is to develop
tourism in regulated manner.
Regulation that affect the
tourism laws of the countries
are -
Health and safety
commission : the main motive
was that updating the health
and safety of the customers
and focus on taking proper
safety measures(Holt 2015).
International Air Transport
Association : the International
air transport association act
main motive of this act is to
facilitate the policisd and
standards of the tourism sector
of the country.
Strategic Rail Authority : the
Strategic rail authority act
divided the railway into two
that is rail track and rolling
stock companies. The main
motive is to develop
standardized procedures.
1.2 Sea, Surface, Air transport
law in relation to the
carriage of passengers
Passenger means a
person being carried by the
ship. As TUI group is indulge
in tourism and travelling
business so it has to follow the
various laws in relation to the
carriage of passengers within
legal framework are
Surface law – the focus of this
law is to formulate and protect
the passengers that are on the
board on carrier 's permission.
The passengers can claim
remedies under the legislation
which include physical and
mental disorders or damage on
the passengers travelling on
the carrier and also loss of
luggage govern by the carriage
by railway act,1972. The
safeguard of disable person are
also carried by this law.
Sea law – this law regulated
the environmental factors
which is involved while
working of ships. The fire
protection measures, fire
fighting skills of crewmembers
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organisations which involve in
the tourism industry. This law
has been introduced by the
British Tourist Authority. The
main motive is to establish the
right and obligation of the
people .
Transports Acts 1980 and
1985 : the Transport act of
1980 ended the leciensing laws
that affected the express coach
routes. Also, the competition
between the national bus and
private bus companies
increases due the termination.
Also, the act 1985 de-
regularised the route system ,
allowing private buses to
operate all the routes .
Civil Aviation Authority : the
civil aviation authority law
help in updating the laws and
regulation of airspace usage
and aviation safety (Schnelle ,
2015. ).
and lifesaving equipment all
factor are been regulated by
the International Convention
for the Safety of life at sea.
TUI group has to consider all
these rules and regulation
before operating it. .
Air law: the air transport law
involve various legislations. It
stated that the passenger has
right to claim the
compensation for the death or
personal injury. It mandatory
for the carriage to check the
luggage of the passenger
before the beginning of the
journey. Flying across its
territory without landing and
landing for non-traffic purpose
regulation are being involve in
the Five Freedom Agreement
of 1994.
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TASK 2
2.1 Evaluate the impact of principles of health, safety, security on the travel and tourism sector
Health and safety measure are very important in the travel and tourism sector which involve the
Set out the responsibility of the employers and employees to check the hazard and work to
minimise the risk of accidents. As employers and employees play a major role in maintaining the
safety of the organisation. TUI group has to work on the safety measures of the workers. The
primary motive of health and safety regulation is to make sure the working environment of the
company is safe or not. It also aims to provide safety measures to the employees .
The Health and Safety at work sets out the regulation that it is compulsory for the employers to
perform their duties towards the employees and work towards the safety measure of the
employees. The health and safety commission keep updating the law and review and initiate the
research.
The second act is Occupier 's liability act is the act parliament of the united kingdom that covers
the occupiers' liability. It covers the duty owned by the occupier to the visitor. The act also
introduce the liability for the landlords who fail to maintained the property. .
The third act is data protection act 1998 is the united kingdom act od parliament which ha sthe
motive to protect the personnel data stored on computers. The data protection act include several
principles such as data must be use in the fair manner , data must be adequate and also data must
be relevant .
2.2 Analyses legislation that relates to equality
Equality means that everyone should be treated same and equally . The tourism and travel
legislation instruct the travel provider to treat all the passenger equally and so as TUI group has
top follow. If the services provided differently to different people then it will generate
differences and it will change the behaviour of the people towards the company .
The equality act of 2010 regulates that there should be equal treatment of the citizen irrespective
to the age, gender, race, disability. It combines different types of act such as Sex discrimination
Act 1975,Equal pay Act 1970,Disability Discrimination Act,1995.
The Sex Discrimination Act,1975 focus on to protect the interest of men and women from
discrimination on the basis of training ,education ,sex, marriage, and employment . It is very
important act that TUI must follow to attract more customers and also to decrease differences
among the people (Fredman , 2017).
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The Race Discrimination Act 1976 was main purpose is to decrease the discrimination on the
bases of race, colour,,nationality, ethically etc .
The Disability Discrimination Act,2005 was established to prevent discrimination on the bases of
disability.
Different kind of discrimination are as follows
 Harassment – when the person is victim of bad behaviour (McIntosh , 2015)
 Indirect – when somebody mistreats other one.
 Perceptive- in which person is discriminated for having or not having different character.
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TASK 3
7

3.1 Contract legislation in
relation to travel and
tourism
Contract may be defined as the
written agreement between
two or more parties for the
goods and services exchange
of consideration . TUI group
has to follow the agreement
properly and has a binding
agreement with the customer .
Every travel contract has a
certain terms and conditions
and that terms and condition
must be follow properly. The
agreement contain important
information regarding the tour
such as place of destination ,
duration , arrival, and cost of
stay. On failure of the contract
the customer has the right to
withdraw at anytime.
Following are the element
relevant to the contract -
Offer – offer is the promise in
exchange by another party. It
is made by the offerer to the
offeree . It is compulsory to
have at least two parties and
also there is the condition to
accept the offer . For example
On failure of the contract the
customer has the right to
withdraw at anytime.
Following are the element
relevant to the contract -
Offer – offer is the promise in
exchange by another party. It
is made by the offerer to the
offeree . It is compulsory to
have at least two parties and
also there is the condition to
accept the offer . For example
the offer ,made between the
TUI group and the customer to
stay in the hotel .
Acceptance – every offer
where it is accepted is known
as acceptance . For example if
someone gives a gift to another
person and when that person
accept the gift is known as
acceptance .
Consideration – consideration
is the main aspect of the
contract without consideration
there is no valid contract or not
binding by law. In the holiday
contract the charges required
by the operator is known as the
consideration .
Capacity- the forth major
3.2 Consumer protection
legislation in relation to
travel and tourism
customers.
The main purpose of consumer
protection act is to
protect the right and the
interests of the
Consumers. The second act is
trade Description Act of 1968
require stopping the
misleading and false indicator
of prices of goods , services
and other related services. In
these act it protects the
customer right and also it
solves the problems of the
customers . It also provides the
responsibility of the trading
standards officers to ensure to
check the application of false
trade description by the
provider.
For example it is important for
the manufacturer to mention
and provide proper labelling
and relevant information
regarding the product as
mention by the health and
safety law of the country . This
law in prohibiting unlawful
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the offer ,made between the
TUI group and the customer to
stay in the hotel .
Acceptance – every offer
where it is accepted is known
as acceptance . For example if
someone gives a gift to
another person and when that
person accept the gift is
known as acceptance .
Consideration – consideration
is the main aspect of the
contract without consideration
there is no valid contract or
not binding by law. In the
holiday contract the charges
required by the operator is
known as the consideration .
Contract may be defined as the
written agreement between
two or more parties for the
goods and services exchange
of consideration . TUI group
has to follow the agreement
properly and has a binding
agreement with the customer .
Every travel contract has a
certain terms and conditions
and that terms and condition
must be follow properly. The
agreement contain important
aspect of the contract is
capacity that is capacity to
enter into the contract . The
capacity is define under the
law is that the person will not
be unsound mind , the person
must attain the age of majority
(Vellas , 2016.) .
Certainty – the fifth aspect is
certainty which define as the
contact shall have common
and clear objective to both the
parties then onlu the contract is
said to be valid contract . For
exmaple miscommunication
between the passenger and the
agent regarding staying
prefrences.
There are many conditions for
the holiday contract such as -
 Agreement between the
customer and the agent
 Detail of the holiday
 Terms and Condition
of the contact
 Personal preferences of
the customers
(Sargeant , 2016)
price indicator
The another legislation is
consumer protection from
unfair trading practices
regulation act 2008 which
protect the customer from the
unfair trade practices. The
package travel regulation of
1992 ensure to prevent the
miscommunication between
the customer and agent on
regard of making necessary
arrangement . To be the valid
contract it required two or
more facilities.
Uberraimae fidei
Uberrimae Fidei is a Latin
phase which means utmost
good faith mostly use in the
insurance contract which
means both the parties must act
in the good faith. This will
help to prevent misleading and
false information to the
customers .
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information regarding the tour
such as place of destination ,
duration , arrival, and cost of
stay.
.
LO 4
4.1 Ethical dilemmas faced by the travel and tourism sector
The travel and tourism industry is the wide industry. It involves many elements which are still
developing. Sectors like hospitality , management ,logistics are dependent on various factor .
There are several issues such as child trafficking and molestation which are illegal by the UN .
The second issue is that to promote the right of the women and also providing equal opportunity
to women . It has found that women are being discriminating in a workplace and this issue need
to be solve . The main areas of dilemmas that directly and indirectly affect the tourist industry is
that bribery , corruption, gender, racial discrimination , harassment and the last selling unhealthy
foods . Corruption is the criminal activity which means to misuse the position . The next issue is
social and cultural factor such as some countries attract tourism offer easy visas for the hast le
free documentation such as Nepal; , Bangladesh etc. (Logesh, Subramaniyaswamy, and
Vijayakumar, 2018.). But USA and UK involve loads of documentation and paper work and also
have lengthy process for allotment of visas and also very costly affairs (Ferber, Holcomb and
Wentling, 2016).
Another issue for travel and tourism industry is that employment of child labour as helpers ,
cleaners, sales representatives which is illegal in some countries . As the unemployment
condition are increasing and the children are forced to earn .
4.2 Analyse the corporate social responsibility policy of the specified travel and tourism
Corporate social responsibility means the social strategies adopted by the business organisation
for contributing in the society by whereas measures. It refers various activity such as
environment protection, equal opportunity, and practising sustainability corporate social
responsibility help the company to develop good image in front of the customers and also TUI
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group has to take the responsibility on their shoulder to work on the interest of the society .
Corporate social responsibility main motive is to use carefully social , cultural, environment
sources so that to avoid wastage of resources and also it focuses on conserving the bio diversity
and cultural heritage .it is important to timely practice the corporate social responsibility.
Major head of corporate social responsibility are -
Environment – Environment plays the major role in corporate social respomsibility as to
preserve the environment in order to promote the natural view in ordet to encourage tourism .
Philanthropic gift –charity is one of the major and most prefered corporate responsibility because
it helps the company to promote their brand and attract the customers so it is the safest option for
the company (Hopkins , 2017. ).
TUI group had set certain target by 2030 under 10 year plans -
The first one is promoting charity and raising funds and to help the society. The second one is to
use consumer campaign like travel foundation 's make holidays greener and the third target to
provide job opportunity to the unemployed workers .
CONCLUSION
The above report is the detailed explanation about the ethical and legal factor of tours and travel
sectors companies. The above study includes the interpretation of different legislations and
regulatory framework under which companies of the particular sector has to perform activities so
to avoid the disruptions of any legal factors in the performance of the company (Moutinho and
Vargas-Sanchez, 2018).
The report also covering the health, safety issues and legislations which are required tol
kept in mind by the organisation as the safety of the public is primary objective of the service
sector. Satisfying public and government is necessary for successful running of the organisation
in long run. The ethical dilemmas and corporate social responsibility of the company is also
explained in the report which says the satisfaction of needs and wants of the customers is the
primary objective of each and every organisation in every sector.
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REFERENCES
Online and journals
Ferber, A. L., Holcomb, K. and Wentling, T., 2016. Sex, gender and sexuality: The new basics.
Oxford University Press.
Fredman, S., 2017. Disability equality: A challenge to the existing anti-discrimination
paradigm?. In Disability and Equality Law (pp. 123-142). Routledge.
Holt, A. S .J. and Allen, J., 2015. Principles of health and safety at work. Routledge.
Hopkins, M., 2017. CSR and international development. In CSR and Sustainability (pp. 88-108).
Routledge.
Logesh, R., Subramaniyaswamy, V. and Vijayakumar, V., 2018. A personalised travel
recommender system utilising social network profile and accurate GPS data. Electronic
Government, an International Journal.14(1).pp.90-113.
McIntosh, I.B., 2015. The pre‐travel health consultation.
Moutinho, L. and Vargas-Sanchez, A. eds., 2018. Strategic Management in Tourism, CABI
Tourism Texts. Cabi.
Sargeant, M., 2016. Age discrimination in employment. Routledge.
Schnelle Jr ., 2015. Air pollution control technology handbook. CRC press.
Shennan, I., Long, A. J. and Horton, B. P. eds., 2015. Handbook of sea-level research. John
Wiley & Sons.
Vellas, F., 2016. The international marketing of travel and tourism: A strategic approach.
Macmillan International Higher Education.Boniface, B., Cooper, R. and Cooper, C.,
2016. Worldwide destinations: The geography of travel and tourism. Routledge.
Walton, M. M., 2015. Sexual equality, discrimination and harassment in medicine: it's time to
act. Medical Journal of Australia, 203(4).pp.167-169.
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