Reflective Journal on Project Management Behavior

Running head: REFLECTIVE JOURNAL
Reflective Journal
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Table of Contents
Introduction................................................................................................................................2
Case 1: ERP implementation project in Global Finance Company...........................................2
Description of the context and the case..................................................................................2
Critical reflection on the case.................................................................................................3
Lessons learnt for project management practice....................................................................3
Case 2: Website Upgradation project of Bendix Tours and Travels..........................................4
Description of the context and the case..................................................................................4
Critical reflection on the case.................................................................................................4
Lessons learnt for project management practice....................................................................5
Case 3: Mobile Application Development project of Sunshine Corporation............................6
Description of the context and the case..................................................................................6
Critical reflection on the case.................................................................................................6
Lessons learnt for project management practice....................................................................7
Conclusion..................................................................................................................................7
Bibliography...............................................................................................................................9

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Introduction
The report is focused on three cases where a team member or a leader demonstrated
Good, Bad and Ugly project management behavior. Three cases have been observed in this
study to determine the type of project management behavior that was reflected by a team
member or a leader. In this paper, the three cases have been briefed and then critical
reflection has been presented to illustrate the reason behind considering the case to be Good,
Bad or Ugly. Further, this report also demonstrates the lessons learnt in context to project
management practice. The discussions have been divided into three sections within each case
being observed for this report. The first section provides an overview of the case being
selected for analysis. The second section comprises of the critical reflection on the particular
case and the last section comprises of lesson learnt in context to project management practice.
The most of the cases that has been selected for this report are IT related projects that has
been undertaken by three different businesses in Australia. This report will help to understand
the role played by leadership in project management so that projects could carried out
successfully with the help of effective leadership.
Case 1: ERP implementation project in Global Finance Company
Description of the context and the case
This project comprised of ERP implementation in “Global Finance Company”, which
is renowned financial firm situated in Melbourne of Australia. This project aimed at
successful implementation of an ERP system in the organization so that they could easily
carry out their business processes. This project involved a six members team led by project
manager who was responsible for execution from beginning to completion of the project. The
team members were responsible for executing their assigned duties so that the project could

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be completed successfully. In this particular case, it was observed that the project manager
behaved in an Ugly manner as it was unacceptable project management behavior.
Critical reflection on the case
In this particular case, I have found that the Project manager who was the leader of all
team members lacked the basic leadership competencies. I observed that the team members
were not comfortable to follow their leader as the Project Manager was not professional. The
team members were disappointed and they did not like the attitude of project manager. I think
the major issue was that the project manager was over confident but there was lack of
knowledge on team management. I believe that the project manager could have been more
efficient with the help of suitable leadership qualities. I also found that the Project manager
was not at all convincing so the team members also felt lack of motivation to perform their
responsibilities actively and efficiently. It resulted into delay in some of the activities in the
project thus affected overall progress of the project. The team members did not actively
participate in the project due to which there was also some quality issues. I also observed that
the team members were not supported well so that they could completed their assigned
activities efficiently. Apart from that, I also found that the project manager was not able to
direct and control the team members towards achieving the desired goals and objectives of
the project. In this case, I have observed a major issue in context to project management
behavior that is allocation of resources. The project manager was not able to allocate the
responsibilities efficiently thus it resulted into over allocation which resulted into conflict
between the team members.
Lessons learnt for project management practice
The major lesson that has been learnt from this case is that a project manager as a
leader should behave in a polite and professional manner. The behavior of a leader plays and
important role in determining the success or failure of a project. A leader should always