Legislation and Ethics in Travel and Tourism Sector

Legislation and Ethics in
Travel and Tourism Sector

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in leaflet .......................................................................................................................1
TASK 2............................................................................................................................................1
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the
travel and tourism sector.............................................................................................................1
2.2 Analyse legislation that relates to equality with reference to a UK tour operator and travel
agency.........................................................................................................................................3
TASK 3............................................................................................................................................4
Covered in Leaflet.......................................................................................................................4
TASK 4............................................................................................................................................4
4.1 Analyse ethical dilemmas faced by the travel and tourism sector........................................4
4.2 Analyse the Corporate Social Responsibility (CSR) policy of a specified travel and
tourism business..........................................................................................................................5
CONCLUSION................................................................................................................................6
REFRENCES...................................................................................................................................7
.........................................................................................................................................................8

INTRODUCTION
Travel and tourism is a very vast sector in the service industry which contributes a large
ratio in economic development of the country. It can be said that with changing time people are
now travelling for different reason. Purpose of travelling can be anything such as education,
business, adventure, tours and many more things. With this regard, government has updated their
polices and legislation in order to protect traveller as well as travel companies and other
agencies. This report is based on Thomas Cook, a travel agency that offers tourism related
service to travellers like transportation services, hotels booking etc. The report describes about
legal and regulatory framework in travel and tourism sector (Aldebert, Dang and Longhi, 2011).
It also explains about different legislation related to health, security and safety in tourism sector.
It further discusses about consumer protection legislation in travel industry. It also includes
elaboration the role of business ethics and its dilemmas faced by travel agencies. And at last, it
evaluates various corporate social responsibility policies of travel and tourism business.
TASK 1
Covered in leaflet
TASK 2
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the travel
and tourism sector
There are various acts and legislations are created for health, safety and security of
individuals. In travel and tourism industry individuals' health is main concern and to protect this
health and safety at work act 1947 is created. In this industry employers and workers plays an
important role in maintaining safety and security in their organisation. The main objective of
these regulations to make sure for providing harm free and safe working environment. It is
employers duty to provide safety to employees from harm at workplace (Assaf, 2012). In tourism
industry, companies like Thomas Cook aims to provide health and security by providing good
accommodations and many other services by fulfilling their roles and responsibilities of service
providers. Employees and employees have their own role and duties which they have to fulfil.
As per Health and safety act, 1974, there are some steps which should be taken by Thomas Cook
are as follows:
1