Role of Line Managers in Talent Management and Retention within Tesco

This research aims to determine the role of line managers in talent management and retention within Tesco. It discusses the importance of talent management, challenges faced, and impact on overall business performance. The research uses a deductive approach and survey research strategy with a sample size of 100 participants.

Unit Number and Title Unit 11 – Research
Project
Credit Value 30 Unit Level 5
1

Statement of
Authenticity:
I certify that the work
submitted for this unit is
my own and the research
sources are fully
Table of Contents
Chapter One: Introduction p-p
1.1 Research Aim and Rationale p
1.2 Research Questions p
1.3 Research Objectives p
1.4 Significance of the Research p
Chapter Two: Literature Review p-p
2.1 Introduction of Literature Review p
2.2 Main Body (with Headings and Sub-headings) p
2.3 Conclusion of Literature Review p
Chapter Three: Methodology p-p
3.1 Research Approach p
3.2 Research Strategy p
3.3 Research Methodology p
3.4 Research Tools p
3.5 Sampling p
3.5.1 Identifying Population and Research Site p
2

3.5.2 Sampling Strategy p
Chapter Four: Findings p
Chapter Five: Discussion p
Chapter Six: Conclusion, Recommendations and Implications for Further Research
p
References p
3

Chapter One: Introduction
1.1 Research Aim and Rationale
Research Aim
To determine the role of line managers in talent management and retention within
organisation. “A study of Tesco”
Research Rational
The reason behind for the selection of this research topic in order to collect and
analyse the information regarding talent management as well as retention. Talent
management and retention described how employers recruit as well as develop their
productive workforce in order to stay in the organisation for long-term. Talent management
and retention plays an important role within an organisation as it helps in making employees
feel engaged, skilled as well as motivated in order to perform their task (Maqueira, Bruque
and Uhrin, 2018). The researcher will also want to identify the role of line managers in order
to manage and retain talented employees in the organisation. As the line manager are
responsible in making talented employees motivated, productive and engaged in order to
work in the organisation for achieving organisational goals. This research basically identify
and collect the relevant information that help company in order to manage and retain talented
employees in the organisation for long-term.
1.2 Research Questions
 To develop basic understanding regarding the concept of talent management.
 To determine the role of line managers in talent management and retention within
Tesco.
 To discuss various challenges during implementation of talent management strategies.
1.3 Research Objectives
 Explain meaning of talent management.
 Discuss role of line managers in talent management and retention.
 Explain different challenges of talent management strategies.
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1.4 Significance of the Research
The following research is important for the researcher as it helps in developing
research skills in order to conduct their task in better manner. The skills that the researcher
develop while conducting this research are searching for information, attention to detail,
notes taking, time management, problem solving as well as communication. With the help of
these, researcher can effectively conduct research in future for any topic (Latukha and
Veselova, 2019). The research on the topic of role of line managers in talent management
and retention within organisation is also help company in order to understand how important
to manage and retain talented employees in order to improve their business growth in the
market. Talent management and retention help company to makes their employees skilled,
motivated as well as engaged so, they work in the direction of their organisational goals in
order to increase client satisfaction as well as business performance. This will also help in
keeping the talented employees within the organisation as long as possible in order to
increased the productivity as well as successfully completion of strategic goals. The research
will also help company in order to save an organisation from the loss of productivity. It also
encouraged every organisation to focus on retaining talented employees instead of hiring new
one as it cost more from retaining. This will help in saving the money and cost of the
company that incurred in recruiting and training new employees in the organisation. The
talented employees are skilled and motivated in order to perform their task in better manner.
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Chapter Two: Literature Review
2.1 Introduction of Literature Review
A literature review is defined as the survey of a comprehensive summary of a research
topic which is for books, articles, and sources of a particular area of topic of research. It is
refers to the critical evaluation of the study materials (Al-Thaqeb, and Algharabali, 2019). It
is an overview of the previous works on a particular topic. In other words, literature review is
a specific summary from the previous topic. Where the topics includes article research,
research, books and other sources. The aim of the literature review is duplication of the
previous research. It is like a survey which is of scholarly, journal and books. It is done to
clarify the research in a theoretical concept on the specific topics. Literature review is an
important term which helps in duplication of the past research (Burke, 2019).
2.2 Main Body (with Headings and Sub-headings)
Explain meaning of talent management.
According to the point of view of Alpern (2018), Talent management is the strategic
process that helps to get the right talent within the organization. It is the term which is used
by the companies in recruiting the employees and select the talented employee for the vacant
positions. Talent management helps to improve the overall performance of the business by
making the employees more productive with the help of talent management. It other words,
talent management is refers to the process which helps to motivate and develop the high
performance of the employee which helps to increase the performance of the organization.
Talent management helps to attract and retain the employees and develop their skills for the
organisation. Talent management is an important term for every organization that helps to
improve the productivity of the organizations.
In opinion to view of Tran (2022), talent management play a vital role in every
company or organization which helps to improve the productivity of the employees and
develop their skills for the future growth. Talent management is the process of attraction,
retaining and selecting the candidate for the vacant position and develop their skills for future
growth of the company. Talent management helps to develop the employees performance by
motivating them which helps to improve the performance of the employees with
effectiveness. It is the term of management which provides many strategies to improve the
performance of the employees. Talent employees helps to improve the overall productivity of
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the company and achieve the goals with success. For every company or organization it is
necessary to have a talented employees for the organization growth.
Discuss role of line managers in talent management and retention.
According to Li, Duverger, and Yu (2018), the role of line manager in talent
management and retention play a vital role because it is helps to motivates the employees to
work hard and give their best for the organization growth. The role of Line manager in talent
management helps to change the demographics, boost the employees energy, motivates the
employees etc. the role of line manager in retention including it is helps in personalization,
identification, development etc. line manager is an important term for every organisation
which helps to changes the overall performance of the employees for the organization
growth.
As per the view of Ashton (2018), for every organizations talent management is an
important term which can be done by the line manager. The role of line manager in retention
and talent management is a important concept because line manager helps to manage and
control the overall activity of the employees and improve their performance for the
organization goal. In a company or organization managers helps to improve the productivity
of the employees which helps to develop the employees talent. The role of line manager in
retention is to select the best and talented candidates for the vacant job which helps in growth
of the organization.
Explain different challenges of talent management strategies
According to the view of De Tuya, and et.al (2020), there are different types of
challenges of talent management strategies which includes encouraging passion, offering
impressive salaries, embrace new interests, giving engaging work, being open mind, attract
talent first etc. these challenges of talent management faced by the every manager because it
is difficult to find the right and talented candidate for the vacant position. There are different
types of people where it is difficult to trained them. people have different opinion which is
also affect the talent management.
In opinion to Liu, and et.al (2018), there are many issues and challenges of the talent
management strategies which including communication of people, analysis the employee
performance, find the talented employees for the organization, encourage passion etc. it is
difficult to find the talent in people where people has their own opinion and decision. It is
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difficult to motivates the employees because there are many people who don't want to listen
properly because of their behavior.
2.3 Conclusion of Literature Review
From the above literature review it has been concluded that talent management is an
important aspect for every organization or industry which helps to improve the performance
of the employees by motivates them to work hard and improve their performance. Talent
management is the term which is helps to retain the talented employees for the vacant
position. With the help of talent management organizations can improve the productivity. It
has been analysis that it is necessary to have a talent within the organization which helps to
compete with competitors. For the good talent management, line manager play a important
role which helps to retain the employees and motivates them to increase the organization
growth. It has been analysis that to complete the process of talent management there are some
problems which is faced by the managers where it is analysis that there are different types of
people and their skills so it is difficult to retain them because of their behaviour. The overall
study has been analysis that talent management the term which play a important role in every
organization to retain and select the best and talented employees for the organization.
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Chapter Three: Methodology
3.1 Research Approach
The term "research approach" refers to the practise of using such approaches in research to
make the study execution process as straightforward as feasible. In order to accomplish
the research promptly, the researcher must choose the appropriate research approach.
There are two sorts of research methods: inductive and deductive research. In order to
handle the study methodically, the current investigation will be controlled using a
deductive technique.
3.2 Research Strategy
The phrase "research strategy" refers to the techniques used in research with the primary goal
of gathering and analysing data correctly. There are many different research strategies,
such as archive theory, survey, observation, and so on. In order to conduct the research
methodically, the current study will use a survey research approach. The survey research
strategy can be used to collect numerical data on the research, which will benefit the
researcher in reaching the overall research objectives.
3.3 Research Methodology
The term "research methodology" refers to a chapter that deals with various areas of data
collection in order to attain research objectives. The following are some of the methods
that were used in this research.
3.4 Research Tools
Research decision is the process of determining what information will be obtained and how it
will be obtained. The two types of research that are offered are quantitative and
qualitative research. Quantitative research will be used to acquire in-depth and numerical
data on the study's topic in today's research. This is a reliable process that will assist the
researcher in reaching his or her research objectives
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3.5 Sampling
The process of selecting tiny samples that will represent the full population is known as
sampling. There are two types of sampling: probability and non-probability sampling.
3.5.1 Identifying Population and Research Site
The study used a sample size of s for the study. 100 participants are there for this research
3.5.2 Sampling Strategy
In the current investigation, probability sampling will be used in this report.
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Chapter Four: Findings (Data Analysis and Presentation)
Frequency distribution table
Q1) Do you think, line managers play a very
important role in managing the talent of
employees within an organisation?
Frequency
a) Yes 50
b) No 20
c) May be 30
Q2) As per your perspective, what is the
importance of talent management within the
UK retail industry?
Frequency
a) Increase employee engagement 40
b) Improves business performance 30
c) Increases customer satisfaction 20
d) Increased productivity of the company 10
Q3) As per your thinking, how line managers
help Tesco in managing and retaining
talented employees within an organisation?
Frequency
a) Create positive working environment 30
b) Guide and support employees 10
c) Maintain high transparency 20
d) Provide rewards and compensation 40
Q4) As per your idea, what are the various
types of talent management strategies that
Frequency
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help Tesco in gaining high growth and
success in the UK retail market?
a) Providing training and development
opportunities
50
b) Reviewing performance of employees 20
c) Recognise and appreciate employees 10
d) Increase motivation among workforce 20
Q5) As per your perspective, what are
different types of challenges faced by Tesco
at the time of implementing strategies related
to talent management within the company?
Frequency
a) Ineffective leadership 40
b) High employee turnover 30
c) Poor recruiting strategies 15
d) Inexperience with the latest technology 15
Q6) Do you think, talent management
strategies adopted by line managers are
fruitful in retaining and satisfying the
employees working in Tesco?
Frequency
a) Strongly agree 30
b) Agree 10
c) Neutral 50
d) Disagree 10
Q7) As per your knowledge, what is the Frequency
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impact of talent management strategies on
the overall performance and productivity of
Tesco business?
a) Boosts employee engagement and
company morale
60
b) Improves employee retention 10
c) Helps in developing future leaders 20
d) Provides growth opportunities 10
Chapter Five: Discussion (Data Interpretation)
Data Interpretation
Table 1: Line managers play a very important role in managing the talent of employees
within an organisation.
Q1) Do you think, line managers play a very
important role in managing the talent of
employees within an organisation?
Frequency
a) Yes 50
b) No 20
c) May be 30
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Interpretation: As per the collected data from the above graph it is interpreted that from the
total of 100 respondents, majority of the respondents that is around 50 have said Yes and
feels that line managers play a crucial role in managing talent of the company sin order to
retain employees for more period of time.
Table 1: What is the importance of talent management within the UK retail industry.
Q2) As per your perspective, what is the
importance of talent management within the
UK retail industry?
Frequency
a) Increase employee engagement 40
b) Improves business performance 30
c) Increases customer satisfaction 20
d) Increased productivity of the company 10
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Interpretation: As per the given information in the graph it is interpreted that 40
representatives feels that talent management helps in increasing the engagement of
employees within the activities of the business and in decision making process.
Table 1: How line managers help Tesco in managing and retaining talented employees within
an organisation.
Q3) As per your thinking, how line managers
help Tesco in managing and retaining
talented employees within an organisation?
Frequency
a) Create positive working environment 30
b) Guide and support employees 10
c) Maintain high transparency 20
d) Provide rewards and compensation 40
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Interpretation: As per the above graph, it is analysed that 40 representatives feels that
providing rewards and compensation to employees is the most effective strategy adopted by
line managers for retaining them within the business.
Table 1: What are the various types of talent management strategies that help Tesco in
gaining high growth and success in the UK retail market.
Q4) As per your idea, what are the various
types of talent management strategies that
help Tesco in gaining high growth and
success in the UK retail market?
Frequency
a) Providing training and development
opportunities
50
b) Reviewing performance of employees 20
c) Recognise and appreciate employees 10
d) Increase motivation among workforce 20
16

Interpretation: It is mainly concluded from the graph above that 50 respondents feel that
providing training and development opportunities to employees is considered as the main
talent management strategy for gaining high growth and success.
Table 1: What are different types of challenges faced by Tesco at the time of implementing
strategies related to talent management within the company.
Q5) As per your perspective, what are
different types of challenges faced by Tesco
at the time of implementing strategies related
to talent management within the company?
Frequency
a) Ineffective leadership 40
b) High employee turnover 30
c) Poor recruiting strategies 15
d) Inexperience with the latest technology 15
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Interpretation: As per the above graph, it is analysed that 40 respondents have said that
ineffective leadership is one of the major challenge faced by the company while
implementing talent management strategies.
Table 1: Talent management strategies adopted by line managers are fruitful in retaining and
satisfying the employees working in Tesco.
Q6) Do you think, talent management
strategies adopted by line managers are
fruitful in retaining and satisfying the
employees working in Tesco?
Frequency
a) Strongly agree 30
b) Agree 10
c) Neutral 50
d) Disagree 10
18

Interpretation: As per the above graph, it is concluded that 50 respondents are in a neutral
situation in thinking of adopting talent management strategies within the company by the
particular line managers.
Table 1: What is the impact of talent management strategies on the overall performance and
productivity of Tesco business.
Q7) As per your knowledge, what is the
impact of talent management strategies on
the overall performance and productivity of
Tesco business?
Frequency
a) Boosts employee engagement and
company morale
60
b) Improves employee retention 10
c) Helps in developing future leaders 20
d) Provides growth opportunities 10
19

Interpretation: As per the above graph, it is interpreted that 60 respondents think that
implementing talent management strategies helps the company in boosting employee
engagement and company morale on a broad manner.
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Chapter Six: Conclusion, Recommendations and Implications for Further Research
Chapter Six: Conclusion, Recommendations and Implications for Further Research
From the above report it has been concluded that, talent management is a very
importance practice done by an organisation by which the management of the company is
able to hire, manage and develop the skills of employees present in their industry. This is
very important for the company as it will assist to manage the most appropriate and valuable
assets of the company that are employees and staff. Furthermore, the chosen organisation in
this report is Tesco which is one of the biggest supermarket chain headquartered in United
Kingdom. They operate their business in more than 11 countries of world. In starting stage,
they only deals in grocery products but after seeing the growth in their business they have
expanded their business operation in various other sector such as books, clothing, toys and
many other areas. Later on, the main aim of this research is to develop the knowledge in
companies regarding the concept of talent management. Moreover, the role of line manager
in the sector of talent manager in the company Tesco has been included in this report. At last,
the various issues which arises in Tesco after implementing talent management strategies has
been a part of this report.
Creative ideas: - The world is developing new changes rapidly it is very important for an
organisation to develop best and new technologies in their company to get success in future.
In case of Tesco, the management of the company should implement modern technologies in
their company for doing their business operations.
Training programs: - It is very crucial for the management of Tesco to conduct talent
development programs for their employees which will increase the skill and knowledge of
their employees. By taking part in this workshop an employees are able to adopt new and
modern techniques of doing their work in a new way. This process will strengthen the present
workforce of the company.
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Identify goals and what talent is required- Before hiring new talent, it is important to
identify organization’s short and long term goals. From there, the company will be
able to more easily identify the talent that they require. In case of Tesco company has
seen significant growth and they are considering expanding globally. This means that
may need someone whom has experience and talent in global expansion, with deep
cultural awareness.
Digital technologies:- The company should adopt the new digital technologies in their
working environment which is very beneficial for their worker to do their work in a short
period of time.
This further research will help the organisation Tesco to successfully control their employees
in the upcoming future. This report has covered all the important factor related to
talent management which is very helpful for them to control their employees. It will
very beneficial for Tesco as it will properly and effectively manage their employees in
their future days.
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References
Al-Thaqeb, S.A. and Algharabali, B.G., 2019. Economic policy uncertainty: A literature
review. The Journal of Economic Asymmetries, 20, p.e00133.
Alpern, L., 2018. The Talent Imperative: A Grounded Theory Study on Accelerating the
Impact and Sustainability of Social Enterprise Organizations (Doctoral dissertation,
The Chicago School of Professional Psychology).
Ashton, A.S., 2018. How human resources management best practice influence employee
satisfaction and job retention in the Thai hotel industry. Journal of Human Resources
in Hospitality & Tourism, 17(2), pp.175-199.
Burke, A., 2019. Student retention models in higher education: A literature review. College
and University, 94(2), pp.12-21.
De Tuya, M., and et.al., 2020. The leading role of the government CIO at the local level:
Strategic opportunities and challenges. Government Information Quarterly, 37(3),
p.101218.
Latukha, M. and Veselova, A., 2019. Talent management, absorptive capacity, and firm
performance: Does it work in China and Russia?. Human Resource
Management, 58(5), pp.503-519.
Li, Z., Duverger, P. and Yu, L., 2018. Employee creativity trumps supervisor-subordinate
guanxi: Predicting prequitting behaviors in China's hotel industry. Tourism
Management, 69, pp.23-37.
Liu, Y., and et.al., 2018. Unpacking knowledge management practices in China: do
institution, national and organizational culture matter?. Journal of Knowledge
Management.
Maqueira, J.M., Bruque, S. and Uhrin, Á., 2018. Talent management: two pathways to glory?
Lessons from the sports arena. Employee Relations.
Tran, H., 2022. Revolutionizing school HR strategies and practices to reflect talent centered
education leadership. Leadership and Policy in Schools, 21(2), pp.238-252.
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APPENDIX
Questionnaire
Q1) Do you think, line managers play a very important role in managing the talent of
employees within an organisation?
a) Yes
b) No
c) May be
Q2) As per your perspective, what is the importance of talent management within the UK
retail industry?
a) Increase employee engagement
b) Improves business performance
c) Increases customer satisfaction
d) Increased productivity of the company
Q3) As per your thinking, how line managers help Tesco in managing and retaining talented
employees within an organisation?
a) Create positive working environment
b) Guide and support employees
c) Maintain high transparency
24

d) Provide rewards and compensation
Q4) As per your idea, what are the various types of talent management strategies that help
Tesco in gaining high growth and success in the UK retail market?
a) Providing training and development opportunities
b) Reviewing performance of employees
c) Recognise and appreciate employees
d) Increase motivation among workforce
Q5) As per your perspective, what are different types of challenges faced by Tesco at the
time of implementing strategies related to talent management within the company?
a) Ineffective leadership
b) High employee turnover
c) Poor recruiting strategies
d) Inexperience with the latest technology
Q6) Do you think, talent management strategies adopted by line managers are fruitful in
retaining and satisfying the employees working in Tesco?
a) Strongly agree
b) Agree
c) Neutral
d) Disagree
Q7) As per your knowledge, what is the impact of talent management strategies on the
overall performance and productivity of Tesco business?
a) Boosts employee engagement and company morale
b) Improves employee retention
c) Helps in developing future leaders
d) Provides growth opportunities
25

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