Importance of Ethical Management for Business Success

This document explores the importance of ethical management for overall business success and its impact on a selected restaurant, Pret a Manger. It critically analyzes various ethical issues and practices in the restaurant industry.

LO3 Explore the importance of ethical management for overall business success
LO4 Produce an improvement plan for a given organisational challenge within a food service
organisation.
LO3 Explore the importance of ethical management for overall business success
Critically Analyse various ethical practices your selected restaurant should use and the impact
of these practices on the success of its business objectives overall.
1) Introduce your selected restaurant
Pret a Manger which is an international sandwich shop, that is based in UK that is well known for its
sandwich and fast casual restaurant. Most of them are operated by management as take away which
support management to manage more than 450 shop among nine different countries There is various
task performed by management for managing and operating their business in proper manner through
offering better healthy and fresh food package, breakfast, sandwiches, salads, soup, baguettes,
wraps etc., so more customers are attracted towards products. In this management also consider
that ethical management also helps to enhance market area. Pret a Manger are recognized on the
market as they use everything fresh, prepared the same day for satisfying customer’s needs in an
appropriate manner.
2) Explain what is CSR
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CSR and its role in food services - CSR stand for corporate social responsibility which is
recognise as an effective technique that leads to complete work for providing some benefits to

organisation. The nature of CSR is to work as an activist, charitable nature of philanthropic which
supports individuals to work for providing different benefits towards society (Thi, Kumar and Lin,
2015). Along with this Pret a Manger implements CSR practice to perform all work in an ethical
form. With this environment perspective it is used by management for managing and completing
all work that enhance sale such as to provide healthy food with help of organic raw-materials and it
also help organisation for enhancing brand image.
3) Critically analyse at least 3 ethical issues/areas the restaurant focuses on or should focus
on
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Corporate social responsibility is referring to a corporate initiative that provides assess and
make responsible to an organisation for providing better social welfare. The organisation face the
issue of encouraging employees to work with right ethical policy. Pret a Manger
performs its operations with implement of community skills that engage ethical practices
through follow of different approaches as each employees monitor ethical approach for grow with
minimum time period. The first benefit which is provided by respective food
chain management that it offers better practices to communicate that provide support to fair
trade. This also relates with the less coordination between diverse workforce due to difference in
age, culture and gender. In context of society employees are trained with skilled so this approach
helps
individual to earn livelihood for longer period

The major issue which is relate with business leads to accomplish organisational goals and
objectives in proper time period as the first ethical issue demonstrate employees are not working
with adopting ethical practices in there roles. Like, cooks of restaurant not focused to prepare
healthy food because they are average in taste. Moreover, less population demand the products. This
issue demonstrate most individuals like non-vegetarian food due to which animals are killed it
generates challenges for organisation. It is also used in making areas that analyse for making
respective tools that makes analyse of managing practice in generating areas. This also relates with
identify of issue at global level.
Another issue that relates with business demonstrate challenge as Pret a Manger make
challenge as it is not completing work to identify issue as stakeholders demonstrate challenges in
managing business. This also relates with managing issue as individuals are not accomplishing right
areas to work with right ethical rules such as management is focused to copy food items from others.
So it is not positive point for respective restaurant to prepare food. It refers that if stakeholders not
work in proper manner than work is not completed properly.
Last ethical issue which is faced by management consider to works as per analysing areas that
creates difficulties in making areas. This determines because of global warming complexity among
organisation is increased which create challenge to complete work in proper manner because of
environmental safety guidelines. These also face challenge to managing areas which generate
complexity to work as diverse employees follow its own rules and regulations. Moreover, with
ethical issue it is used in making challenges that relates with non-performance of work as people not
believe on each other if they manage work through unethical practices.
4) Critically analyse at least 3 ethical practices that are carried out in your restaurant in
relation to the issues raised previously. If not make recommendations
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Business ethics - For food industry basically it is related with value based and ethical practices that
define and integrate better value among employees of Pret a Manger. This includes transparent, trust
and fairness in order to perform all operations with ethical approach. Moreover, management is
focused to implement them in both aspects either internal or external.

The Pret a Manger must have utilizes, the distinctive dispatch and hold guarantee to the client to
give the preparations, that is all the more new and sound for the soundness of the individuals and
have create more receptiveness with that the client and have pulls in the them by offer increasingly
solid food (Vidgen and Gallegos, 2014). For resolving the above issue of diverse workforce
management is focused to provide similar training to all employees. So with retaining skilled
employees sustainability is managed in an appropriate manner to complete all work with more
efficiency. Along with this Pret a Manger implement and follow this practice with employees and
customer stakeholder that didn't get decipher the understanding that is progressively irrational to get
support the defiance to get away from the responsibilities. So work is completed in proper manner.
Moreover, with right trust among individuals it is used making right areas that boost areas by
implementing trust in organisation. It also results to boost efficiency of work by coordinating
between all individuals with generating trust among individuals.
With the follow of right force it is identified by management that organisation must manage food
and prepare those which are beneficial for satisfying customer needs Like the demand of animal
product is replaced by providing tasty food and presenting them in an accurate manner. This
abstractly inside the business extend to acquire new benefits by generating new customer base for
organisation.
In the last, to overcome from the aspects of global warming organisation is focused to generate
reasonableness perspective towards suppliers, government and partners show the responsibility by
which more equity gets give to all and have given equivalent treatment to all the individual and it
also aids to get acknowledge about the different nature inside the business and have work with
increasingly receptive outlook in order to make balance Pret a Manger and its stakeholder. Pret a
Manger results to boost o overall efficiency of work by completing task in an accurate manner. This
also leads in making better position which help to generate overall efficiency in making right aspect
that differentiate practices to monitor all business aspect in an accurate manner
5) Critically analyse how these CSR practices impact on the restaurant.

The CSR rehearses have the positive effect on the presentation of the organization and in this they
make their significant and important commitment to the improvement of the general public. With
the assistance of these exercises they could make the viable relationship with their partner as like
worker and clients that boosts that gain the favourable position in this serious market. It also
increase the number of customer base that is used to increase sale of company products further, Pert
a manger satisfy individual needs and wants to increase revenue and customer base. The CSR
exercises have been depicted the moral, key and values with that demonstrate the positive reaction to
the qualities without getting congruity the open commercial centre. Moreover, it results by
performing all work in an effective manner management is able to improve brand image by
performing all task with adopting ethical practices. They have paying the sufficient pay to the
worker that is considered the moral as well as perfect manner to build up the feeling of the
interrelation to keep up higher supportability inside the Pert a Manger for employee’s needs are
satisfied by implement ethics such as to provide fair remuneration to all workforce. It enhance
commitment among employees to retain for longer period in organisation. With this all business
practices are management is able to overcome from different issue that is generating challenges to
perform business activities in an accurate manner. As main motive of organisation is to gain better
position through completing task in making right task to lead practice which solve all issue properly.
LO4 Produce an improvement plan for a given organisational challenge within a food service
organisation.
1) Explain at least 3 areas of the business you want to monitor and why you want to
monitor them.
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The major reason for success of business organisation is the constant monitoring of business
performance. It is used by management to complete all work in an accurate manner which
supports to monitor better results in organisation. There are three different areas are monitored
that is impacting on goals and objectives.

Position control- The one of the most important tasks that is performed by business is
used to gather areas that makes to complete work with right services. In context of right services
management make challenge in ethical services. Right position control leads to provide
services in an organised manner to make better results through accomplish of right task which
satisfies needs and wants of employees in proper manner. The main purpose to implement right
catering service is to reduce time delivery of food.
Food safety- With the analysis management is making areas that generate complexity in
serving food. With perspective of Pret a Manger management improves quality of food that
boost areas to work properly. The main motive of this is to ensure that all food which is prepared
is safe and healthy to consume. The international sandwich shop management is leading better
area for employee by completion of task in identifying right areas that increase company
efficiency. With managing restaurant manager is able to select right areas.
Staff happiness- With the design of company goals and employees goals in similar manner it
is easy to satisfy employees need which make staff happiness in organisation. According to this
technique it is identified by management that there are various rules and regulations followed by
management but to improve them all. The more employees are engaged in organisation more
results are accomplished by Pret a Manger for improving company efficiency in order to achieve
company goals. These consider management to select right area which boost in making areas for
identifying areas functions and operations and complete them in a cooperative manner.
2) Explain how you want to monitor the 3 areas of the business using a range of
performance review techniques.
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Key performance indicator - It is used to monitor the food operations of organisation that are
managed by management for completion of work in proper manner. Moreover, Pret a Manger
implements Key performance indicator in food managing techniques because it helps
management to satisfy food practices in an appropriate manner. Along with this KPI also leads
organisation to obtain long and better results.
Balance scorecard - The term BSC works as a visual tool that is used for measuring effectiveness
of an activity. In the context of Pret a Manger the term balance scorecard leads management for
completion of food preparation according to decided plans. This results organisation also put

more efforts to combine work with right strategy and vision. With both of this technique it is
easy for management to set some standards that leads organisation to provide better experience
as guest that help in setting better SOP to satisfy needs of all persons by deciding right quality
for organisational work and specifically to solve problems faced by Pret a Manger . Along with
this it is also used by management for solving different problems that is generating complexity
for organisation.
Website monitoring tools- With the use of this tool it is easy for management to complete all
work with managing social media that leads to select right position in market. Moreover, all
individuals are constantly active on social media platform so with website monitoring tools it is
easy to generate positive perception on internet.
3) Provide justified recommendations to resolve the challenges within the 3 areas of the
business you monitored.
With the development of an effective performance improvement plan there are three
different areas are improved that helps to gain more success in market. This is also
used to make longer results for satisfying all needs and wants as per Pret a Manger
management.

Objective drawn from
the recommendations
(use SMART writing)
Actions Deadline Responsibility Monitoring tool Budget
(optional)
1 To enhance the sales
by offering products into
new area that also
boost profits of
business for supporting
total revenue.
Management and top authorities
implement various strategies that helps
in managing employee relation within
group or team properly.
The
decided
deadline
is of 3
months.
Top
management is
responsible for
completion of
work as
decided
manner.
Existing year
performance is
matched with past
year performance
through use of
monitoring tools.
Objective Actions Deadline Responsibility Monitoring tool Budget
(optional)
2 For satisfy overall
needs and wants of
customers to gain better
position in market.
To provide tasty and healthy cuisine for
customers.
3 months It is given to
the kitchen
staffs that
manage the
demand of the
Feedbacks forms are
provided to
individuals for sharing
food service and
quality.

customers.
The
responsible
individuals or
department for
managing food
quality is
kitchen
department
and staff.
Objective Actions Deadline Responsibility Monitoring tool Budget
(optional)
3 For managing storage To implement better techniques that The Inventory There is different

and warehouse for the
business.
leads to make effective results in order to
make or earn constant profits from world.
deadline
for
decided
period is
of 3
months
department is
responsible for
managing and
controlling the
sales and it is
also used by
management
to reduce
waste of
resources by
formulating
right supply
software is used to
manage inventory and
in food service Ms-
excel also work as an
effective tool to
monitor existing
performance.

chain.