Impact of Lack of Management on Organisational Growth
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This case study investigates the impact of lack of management on the growth of London Ambulance Service. It explores the importance of management, reasons for lack of management, strategies to overcome it, and its influence on organisational performance.
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London Ambulance Service: Lack of Management
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Table of Contents TOPIC: “An investigation to analyse the impact of lack of management on organisational growth.” A case study on London Ambulance Service...................................................................1 A) INTRODUCTION......................................................................................................................1 Overview of Research Area........................................................................................................1 B) Theoretical Background and Research Focus.............................................................................2 Literature Review........................................................................................................................2 Research aim...............................................................................................................................4 Research Objectives....................................................................................................................4 Research questions......................................................................................................................4 C) Justification and Contextualization.............................................................................................6 Project Rationale.........................................................................................................................6 D) Methodology...............................................................................................................................7 Research Philosophy...................................................................................................................7 Research Approach.....................................................................................................................7 Methodology and Research Design............................................................................................7 Data Collection Method..............................................................................................................8 Data Analysis..............................................................................................................................8 Ethics...........................................................................................................................................8 Sampling.....................................................................................................................................9 Limitations..................................................................................................................................9 E) Bibliography..............................................................................................................................10
TOPIC: “An investigation to analyse the impact of lack of management on organisational growth.” A case study on London Ambulance Service. A) INTRODUCTION Overview of Research Area Management can be said to be a combination of principles concerning the principles of planning, organising, monitoring, controlling and directing and consequently executing these principles to attain high business efficiency. This is mainly concerned with the effective as well as efficient utilisation of physical, financial, technological, human and information resources within an entity. Management is considered to be the most important of an organisation which helps in making sure that the enterprise operates in an effective manner. Now, ambulatory care is ascertained to be a kind of outpatient and non emergency medical aid which is provided to the people in need of medical services. Ambulatory care is a matter of life and death as delay in the arrival of ambulance at the place of medical urgency or delay in the arrival of ambulance at the hospital may result an individual, his or her life. Management holds immense significance in context of ambulatory care services as it ensures that the ambulance reaches the place of patient in a timely manner and deports them to the health care centre within time. In this relation, it can be said that management within the ambulance services ensure the delivery of quality medical services to the ones in need in time so that they can be relieved of their pain or suffering. The current research is conducted on London Ambulance Service, the busiest emergency ambulance service provider within the bounds of United Kingdom. The organisation provides urgent as well as emergency health care services to the patients free of cost. This entity pertains to NHS and provides its health care facilities across the whole of London. London Ambulance Service has been facing the issue of lack of management from last some time which is hampering its growth and development prospects. 1
B) Theoretical Background and Research Focus Literature Review Literature review can be defined as that section of the research project which provides due assistance to the investigator in collection of information on the different research questions from the secondary sources of data. This ultimately helps the investigator in collecting valid and true information on the subject matter to reach to valid outcomes. This section of the research allows looking upon the topic from the specs of different authors, researchers, academicians, philosophers. Now, the literature review presented upon the topic of the current study is as follows:- To understand the importance of management within an organisation. As per the views expressed by the author named asPfrunder, Falk and Lindström (2017), it has been analysed that management plays huge role in the growth of the company as it makes it easier for the business manager to effectively make use of available resources and convert it into the finished products that would provide higher return to the same entity. It can be said that effective incorporation of management within the company help entity in accomplishing its present goals and objectives. This is so because; it’s easier for the same corporation to sustain longer within the same sector. Another importance of management is that it increases efficiency of the employees as they gets all the required things on time which ultimately makes them perform the same work in more effective manner. Moreover, management is also supportive in theaccomplishingpersonalobjectivesmanagerwhichultimatelymotivatesthemtoput additional efforts in performing organizational work. Apart from the some of the other benefits of management which reflects its effective are Establishes Equilibrium, Establishes Sound Organization,EnhancesProsperityofSociety,reducesorganisationalexpenses,Optimum Utilization of Resourcesand others. All of these clearly depicts that the management supports each and every organisational in improvising its performance. This contributes in enhancing profitability of the same corporation too. To determine reasons behind lack of management at London Ambulance Service. On the basis of the views expressed byO'Cathain and et. al. (2018),it has been analysed that lack of management could result worst for the any company as they might not be able to perform up to the mark. It can be said that behind lack of management there are several reasons which reduces the capability of management and affects its efficiency. With reference to 2
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Ambulance Service Company, it can be said that the entity has to perform range of work. In order to perform these works effectively, it is highly important for the company to incorporate effective management activities. It has been analysed that currently the respective company is facing lack of management issues that influences the overall organisational performance. The main reasons behind lack of management are job insecurity, lack of resources, and incorporation of ineffective leadership practices, unpleasant co-workers and boredom. It has been observed that all of these reasons have collaboratively affected overall managerial activities of London Ambulance Service. Apart from this it can be further said that lack of management directly results in the mismanagement of the organisational activities which results in delivering services to the customers in delayed manner. This could develop negative image of the company in front of customers and they might get influenced to move to another company which delivers similar kind of services on time. To identify several strategies through which London Ambulance Service could overcome lack of management at workplace. From the views given byMoores and de Jesus (2018),it has been observed that a business association faces several issues at the time of executing their organisational work in best possible manner. These problems develop different management issues within the company. In order to overcome the main problem of entity that is lack of management issues several strategies have been developed by the business manager could easily tackle lack of management issues. The main strategies among them are developing training and development session for the employees, conduct meetings for the employees where they can discuss issues as well as other topics that are required to be shared by them with others so that solution for the same can be attained in the timely manner. Along with this, adequate list of the roles and responsibility of each employee can be also taken as the best strategy through which issues associated with the lack of management can be tackled. Apart from this, it can be said that there are several entertainment activities which could be organised at workplace. These entertaining activities would work as act that develops interest of employees in the work and also motivates them to sustain longer within the same company as their manger takes care of their interest as well as entertainment. All of these strategies influence employees to perform well within the company and manage their organisational work in such a manner that contributes reducing lack of management issues. To evaluate the influence of lack of management over organisational performance. 3
According to the information shared by the authorWankhade, Heath and Radcliffe (2018), it has been analysed that lack of management at workplace directly places negative influence over organisational performance. It has been observed that ineffective management practices make it difficult for the employees to execute their organisational in non productive manner. this results in the non accomplishment of the organisational goals and objectives as well as its outcome could be seen in the form of reduction of organisation profitability. This can be well understood with the help of the example, For instance lack of management withinLondon Ambulance Serviceaffectsitsorganisationalperformanceas employeesdoes not receive required resources on timely manner. This delay makes them deliver their services to customer lately. As a result, it becomes difficult for the employees to satisfy customers which can be seen as the negative influence of organisational performance. For collecting in-depth knowledge on the chosen topic that is “An investigation to analyse the impact of lack of management on organisational growth”, researcher has created research aim, objectives and questions as mentioned below:- Research aim “An investigation to analyse the impact of lack of management on organisational growth.” A case study on London Ambulance Service. Research Objectives To understand the importance of management within an organisation. To determine the reasons which lead to the lack of management at London Ambulance Service. To identify several strategies through which London Ambulance Service can overcome lack of management. To evaluate the influence of lack of management over organisational performance. Research questions What is the importance of management within an organisation? Which are the reasons that lead to the lack of management at London Ambulance Service? What are the strategies through which London Ambulance Service can overcome lack of management? 4
How does the lack of management influence the organisational performance? 5
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C) Justification and Contextualization Project Rationale The main purpose of carrying out this research investigation is acknowledged to be the determination of impact of the lack of management on an organisational growth. In this relation, it has been identified that this study is important from academic as well as personal perspective. At personal level, the conduction of this study will result into the enhancement of skills of the researchersuchastimemanagement,projectmanagement,dataanalysis,teamworking, analytical skills, and so on. Such kinds of skills provide due aid to the researcher in carrying out the research project in an orderly manner within the predefined period of time. Apart from this, from an academic perspective, this research study is essential to be conducted as it helps in increasing the knowledge as well as understanding of the students in terms of gaining knowledge of the impacts of lack of management upon ambulatory care. The execution of this study will render assistance to the researcher in enhancing their knowledge of the subject matter and thereby gaining an edgeby using that knowledge while conducting any study in the future course of time. In addition to this, it can be said that the execution of this investigation will provideaidinimprovingtheskillsetoftheresearcherbygainingknowledgeofthe shortcomings or the gaps existing in the current set of skills, competences, expertise and experience. By working in the research team, the researcher is exposed to situations whereby they will be able to identify their ineffective or weak areas. As a result of gaining this knowledge, the investigator can duly work upon enhancing their current skill set as well as knowledge base to make sure that they match with the requirements of the outcomes desired from the conduction of the research project. This research report will render due assistance in giving an overview of the impacts of the lack of management upon the ambulatory care services entity along with the ways in which this issue can be duly countered. The business manager of London Ambulance Service will benefit from the execution of this research project as this study will provide them with the knowledge related to the ways in which the respective issue can be dealt with. This will imply the provision of high quality emergency health care services to the people in need in a timely manner. 6
D) Methodology Research methodology can be said to be that section of the research investigation which is concerned with provision of support to the researcher in terms of finding relevant and accurate data about the subject matter (Ngozwana, 2018). This assists the investigator in deriving true and fair outcomes of the study in a timely manner. This part of a research investigation is inclusive of an array of approaches as well as methods used by the investigator to conduct an effective study. In this relation, some of the approaches as well as methods used by the investigator for the current research based on lack of management are explored as follows:- Research Philosophy A research philosophy can be defined as the belief concerning the way in which information is collected, utilised and analysed about any subject matter. In this relation, it has been identified that there are mainly two kinds of research philosophy,namely,interpretivism and positivism (Basias and Pollalis, 2018). In relation to the current investigation conducted on the subject of “An investigation to analyse the impact of lack of management on organisational growth”, researcher has used interpretivism approach to philosophy as this assists in conversion of the collected data in a comprehensive format. Further, it also aids in provision of support to obtain the outcomes in a relevant manner as per the requirements of the investigator. Research Approach Research approach can be said to be the procedure inclusive of steps and assumptions linked with the methods taken into use by the investigator at the time of conducting research. In this relation, it has been identified that inductive and deductive approaches are the two kinds of approaches which are put to use while conducting a study (Ulmer, 2017). In relation to the current study, deductive approach has been used by the researcher for investigating the topic “An investigation to analyse the impact of lack of management on organisational growth”. Methodology and Research Design Methodology: Quantitative and qualitative are the two main methods that are used by the researcher for the purpose of analysis of collected information from an array of sources (Ørngreen and Levinsen, 2017). With respect to the current investigation, the investigator has used questionnaire method as this will provide assistance in analysing the information gathered by way of qualitative method. The respective method is useful in terms of attainment of most 7
valid and true outcomes to address the research problem via the application of quantitative method. This method also provides due assistance in collecting of relevant and suitable data pertinent to the subject matter of the study, in a timely manner. Research design:It can be defined as the structure of the study which is used by the investigator for the attainment of maximum data on the proposed subject topic in an effective manner. Exploratory, experimental and descriptive are the three main kinds of research design (Snyder, 2019). Inrelationtothecurrentinvestigation,theresearcherhasmadeuseof descriptive design. This helps the researcher in executing all of the research activities in the required way. Data Collection Method Data collection can be defined as the method which is put to use by the researcher for the purpose of gathering maximum information on a given topic. In this relation, it has been identified that data is usually collected via the application of primary and secondary method of collection of the data. To ensure the collection of true and fair information on the subject matter in the current study, the researcher has made use of both the methods. With reference to the primary method, questionnaire method has been opted. Apart from this, secondary data is collected by way of sources like books, journals, magazines, and online articles. As a result of the use of both the methods, the researcher will be able to reach to valid and fair outcomes on the given subject matter. Data Analysis While carrying out this investigation, thematic analysis has been used by the investigator towards the chosen topic. This kind of analysis is taken as best tool that contributes in determining valid information on the same (Dodds and Hess, 2020). Along with this, the respective method is useful in analysing quantitative information in lucrative form. Ethics Ethics plays essential role in every study. For performing all activities associated with the investigation researcher is required to consider several principles of ethics which includes confidentiality, objectivity, legality, carefulness, respect for intellectual property, responsible publication, integrity and honesty, and so on (Zangirolami-Raimundo, Echeimberg and Leone, 2018). 8
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Sampling Sampling can be defined as the method used for the selection of respondents from the total population. In this relation, it has been identified that probabilistic and non-probabilistic are the two types of sampling method which are widely used by the researchers for the purpose of choosing sample size (Mohajan, 2018). The sample size for the current research has been selected by using random sampling technique pertinent to probabilistic sampling. The present study is conducted with the help of obtaining information from 30 respondents. Random sampling allows the investigator to select the respondents without involving bias in the process. Limitations Similar to every study, the current research also has certainlimitations. The main limitationlinkedtothecurrentstudy includenon responsivebehaviourofsomeofthe respondents. Another limitation is assumed to be lack of time to complete the study. Further, deficiency of resources also serves as a limitation for the present research project. These affect the completion of the research project in a negative way. 9
E) Bibliography Mohajan,H.K.,2018.Qualitativeresearchmethodologyinsocialsciencesandrelated subjects.Journal of Economic Development, Environment and People,7(1), pp.23-48. Dodds, S. and Hess, A.C., 2020. Adapting research methodology during COVID-19: lessons for transformative service research.Journal of Service Management. Zangirolami-Raimundo, J., Echeimberg, J.D.O. and Leone, C., 2018. Research methodology topics: Cross-sectional studies.Journal of Human Growth and Development,28(3), pp.356-360. Snyder,H.,2019.Literaturereviewasaresearchmethodology:Anoverviewand guidelines.Journal of Business Research,104, pp.333-339. Ørngreen, R. and Levinsen, K., 2017. Workshops as a Research Methodology.Electronic Journal of E-learning,15(1), pp.70-81. Ulmer,J.B.,2017.Posthumanismasresearchmethodology:Inquiryinthe Anthropocene.International Journal of Qualitative Studies in Education,30(9), pp.832-848. Basias, N. and Pollalis, Y., 2018. Quantitative and qualitative research in business & technology: Justifying a suitable research methodology.Review of Integrative Business and Economics Research,7, pp.91-105. Ngozwana, N., 2018. Ethical Dilemmas in Qualitative Research Methodology: Researcher's Reflections.International Journal of Educational Methodology,4(1), pp.19-28. O'Cathain, A., Knowles, E., Bishop-Edwards, L., Coster, J., Crum, A., Jacques, R., James, C., Lawson, R., Marsh, M., O'Hara, R. and Siriwardena, A.N., 2018. Understanding variation in ambulance service non-conveyance rates: a mixed methods study.Health Services and Delivery Research. Moores, J. and de Jesus, G.A., 2018. Management of post‐partum haemorrhage in the Timor Leste National Ambulance Service.Emergency Medicine Australasia,30(6), pp.814-819. Wankhade,P.,Heath,G.andRadcliffe,J.,2018.Culturalchangeandperpetuationin organisations: evidence from an English emergency ambulance service.Public Management Review,20(6), pp.923-948. 10
Pfrunder, A.A., Falk, A.C. and Lindström, V., 2017. Ambulance personnel's management of pain forpatientswithhipfractures;basedonambulancepersonnel'sgenderandyearsof experience.International journal of orthopaedic and trauma nursing,27, pp.23-27. 11