MAN515 Operations Management | Case Study

Operations Management
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Table of Contents
Executive summary.........................................................................................................................3
Introduction......................................................................................................................................3
Findings...........................................................................................................................................5
Analysis...........................................................................................................................................9
Business strategy of HP...............................................................................................................9
Operational strategy of HP...........................................................................................................9
Competitive priorities of HP........................................................................................................9
Business strategy of First Focus Company..................................................................................9
Operational Strategy of First Focus.............................................................................................9
Competitive priorities of First Focus.........................................................................................10
Recommendations..........................................................................................................................11
Conclusion.....................................................................................................................................12
Reference.......................................................................................................................................13
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Executive summary
Through this section of the report, we can easily understand the whole criteria about these two
companies HP and the First Focus. These two companies are very good in their work and their
main target is the satisfaction of the customer. So by this aim, the chain of the users is increasing
rapidly in Australia.
Introduction
Operation Management is a kind of administration that gives a high level of effectiveness in an
organization. It deals with the conversion of equipment and merchandise into goods and services
that can enhance the growth of the organization (Fitzsimmons, Fitzsimmons and Bordoloi,
2008). The team managing the operation managements is responsible for balancing the cost with
that of the profits so that the company can generate the maximum amount of revenue.
Operation management is very important in the company of First Focus that is based in Australia
and New Zealand. It is the company that provides IT products throughout the country. However,
operation management is very important to this company because it is the wrong notion of the
people that the operation management is entirely based upon the manufacturing industry but the
service provider also plays a very significant role. The service provider like that of First Focus
takes care of the needs of the customer as well as getting the feedback on the services.
CBP or the Customer benefit package forms an integral part of the operation management as it
clearly defines the needs and the satisfaction of the customers related to the goods and the
services (Goodman, Heick and Lazaro, 2017). This can be of real value or of the apparent value
that is determined by the experiences of the customer while dealing with the company.
The value chain can be regarded as the set of activities that the company Hewlett Packard is
performing to deliver valuable services to its users in the local market (Kaplinsky, and Morris,
2001). It involves all the achievement, money, labor, equipment and the management that is
involved in this process.
Operation strategy is the approach that the company uses to reach their desired objectives. With
the development of the various strategies, a company examines various kinds of effects and the
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efficiency in its work by using various kinds of resources, personnel and the process of work
(Slack, 2015).
First Focus is the smart alternative Information Technology Company of Australia and New
Zealand dealing with all the medium-sized business. The philosophy of this company is to
provide their clients and customers a value based services and receptiveness.
The Herbert-Packard is a technological corporation that has been divided into two parts in 2015
and came to be known as Hewlett Packard Enterprise that focuses upon the product and services
of the organization whereas the HP Inc is the Hewlett-Packard is a computer and printer business
organization that manufactures various kinds of computers and printers.
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