International College of Tasmania - BSBOPS502 Project Portfolio

This project portfolio, developed for the BSB50420 Diploma of Leadership and Management, focuses on BSBOPS502: Manage Business Operational Plans. The project centers on Worlducation, a tablet computer manufacturer, and involves planning an operational plan, detailing its development, and managing operational performance. The portfolio includes an overview of the organization, its products, and key functions. It outlines strategic objectives, job roles, and stakeholder contributions. Furthermore, it addresses relevant legislation, organizational policies, and financial information, including budgets and forecasts. The project delves into potential activities to achieve objectives, suggested timeframes, and responsible parties. It establishes human and physical resource requirements, including sourcing, recruitment, and financial implications. The project also defines measurable KPIs (Key Performance Indicators), methods for monitoring them, and data security considerations. The portfolio includes attachments such as policies, procedures, and financial information to support the operational plan.

BSB50420 Diploma of Leadership and Management
Project portfolio – BSBOPS502 Manage business operational plans | Page
1 of 18 V1.0: April 2022, Approved: QAC
I nt erna t i onal Co ll ege of T a s man i a Pt y Ltd t radi ng a s: T a sColl ege
R T O Code : 45352 | CR I CO S C ode : 03683 K
PROJECT
PORTFOLIO
STUDENT VERSION
BSBOPS502
MANAGE BUSINESS
OPERATIONAL PLANS

BSB50420 Diploma of Leadership and Management
Content
s
Section 1: Planning for an operational plan.....................................................................................4
Section 2: Developing an operational plan.............................................................................9
Section 3: Managing operational performance.............................................................................15

BSB50420 Diploma of Leadership and Management
Student name:
Assessor:
Date:
Business this assessment is
based on:
Documentation
reviewed as preparation:

Section 1: Planning for an operational
plan
About the organisation
Provide an overview of the
organisation and
product/services/programs.
Describe the key functions
and activities of the work
area you will develop an
operational plan for.
Briefly describe at least two
objectives outlined in the
strategic plan (if there is no
strategic plan for your
business, develop two
objectives for your work
area or business).
Describe your job role.
Explain how your job role
contributes to the broader
goals of the business or
work area.
World cation is one of the significant manufacturing organization n which is
formulates the tablet computers in order to give the competitive edge to team.
There is main aim of the particular organization is to get the significant
functioning so that effectual formulation of learning culture can be made. The
firm is operating successfully by having the reliable formulation of tablets for
over 550 schools that is permitting to possess the relevant level profitability
and sustainability. The firm possessing the effectual supply chain that is
permitting to have higher profitability via meeting needs to supply chain.
The key functions of the organization are to have the higher effective
designing of the products via formulating such designs that can help in
gaining competitive edge. This involves training & offering knowledge to the
classrooms about its products for formulating effectual learning collaboration.
The other key functions include having operational, marketing, etc. plans,
resource planning, proper leadership & management, etc. in turn
accomplishing the objective of higher profitability & stability can be deriving.
in the particular strategic.
In the strategic plan it can be recognized that the one of the significant
objective is to have the increase range of the products and services offered to
reach larger target audience by the end of the decided duration.
In addition to this, the higher customer centered practice so that total quality
technological needs can be met within decided period.
The job role is to offer the higher quality performance to the organization by
meeting the all required aspects in turn significant pattern of higher
profitability & sustainability. This includes possessing proper operational &
strategic plan so that meeting objective such as higher customers and market
share can become possible.
From the job role it can be analyzed that the specific job role is to contribute
to have effectual performance by eliminating the lacking areas in turn
appropriate performance to incline overall results. This can be specified that
the work areas are having relevant performance by gaining appropriate level
operational activities.

Source information
Identify stakeholders who
will contribute to the
operational plan and
provide relevant approvals:
 Who are they (consider
escalation, specialist
resource manager,
colleague, client)?
 What contribution will
they make?
 What will they approve
(if relevant)?
There are different stakeholders who will contribute to the operational plan
which includes having significant level of performance that can enhance the
overall activities quality. Operational plan has the stakeholders such as
employees, suppliers, managers, to management, managers, etc. that can help
in gaining the relevant practice to uplift function which can ensure
competitive performance. The relevant approval from the top management
who involve the CEO in order to get the significant clarity of resource
requirements so that achieving good standard performance can be offered.
the crucial escalation of higher quality and significant results that can ensure
that proper form of resource manager can be derived. These are involved in
the hierarchy so that effectual performance of the company which includes
possessing all managers, employee, suppliers, etc. who are responsible for
successful operating of company.
the proper contribution that all the mentioned stakeholder will make to the
company is to have relevant level of clarity so that conducting procedure of
manufacturing can be achieved. They will make sure that proper compliance
with overall functioning can become possible via concentrating on attaining
their all roles & responsibilities.

Identify and summaries any
legislation relevant to the
operational plan you
develop.
Identify and summaries any
organizational policies and
procedures relevant to the
operational plan you
develop. (Attach proof to
this section of your
portfolio).
Summaries the financial
information (e.g. budget
and forecast) that will
inform spending and
(attach proof to this section
of your portfolio).
The one of the significant legislation that is required to be taken into the
consideration for having the successful compliance with the requirements of
the business which involves having appropriate Privacy Act 1988 so that
storing, etc. can be derived. Worlducation aims at having the proper ethical
conducting in its marketing, resource utilization, offering quality results, etc.
on the basis of this, it can be specified that employment, consumer protection,
etc laws are required to be followed.
In the cu rent operational plan the larger emphasis is required to be provided
on achieving the reliable policies that can help in meeting the vision which is
to see world without illiteracy. The policies are formulated for finance
authorization policy & procedure, new supplier policy, policy privacy, etc.
On the basis of this it can be articulated that the budge formulated for the
current operational plan is to have higher compliance with the decided figures
for marketing, operational, etc. activities
Identify potential activities
What potential activities
are required to address the
objectives (at least three
per objective)?
What are your suggested
time frames for each
activity?
Who will be responsible
for the completion of
each activity?
The crucial activities that are required to be identified for the purpose of
having effectual functioning is possessing significant marketing & sales
practice so that appropriate information to schools can be offered for giving
effectual performance.
 For the first objective it will involve the potential activities such as
higher marketing, effective supply chain and precise of budget
compliance.
 For the second objective the emphasis will be provided on offering
the clarity to customers, possessing quality management and relevant
strategic decision making.
For the completion of the activities the managers, employees and suppliers
are responsible.
Establish potential human
resource requirements
For each potential activity
in the operational plan, list
the human resources
required (at least one new
human resource should be
required).
For each human resource:
 research and
summaries information on
The potential human resource requirements are having sales, marketing
executive, suppliers, mangers, IT professionals, etc.
For the marketing activities sales, the executives are required. For supply
chain management suppliers are needed. In addition to this, for maintaining
quality the quality mangers are needed.
on the basis of the resource it can be mentioned that all the crucial
information such as requirements of basic skills, etc. is needed. For marketing
& sales employee there is need of effective communication, interpersonal and
network in the market. For supplier the need of significant market networks
and good contacts are needed. There are distinct options that can be used to
obtain resource which involve online platform, placement, etc.
These all be resourced through attracting from the social media and consulting
with recruitment agency by following relevant policy of equality so that

resource options diversity can be maintained.
The financial implication of potential human resource is going to affect the ways in
which it is going to gather the requirements for the understanding of the operations.
IP requirements for poetical human resource is essential as it is going to help the
business protect their process

BSB50420 Diploma of Leadership and Management
and how the resource
may be sourced (e.g.
can internal staff do
the job, are
consultants required
etc.?).
 analyses options
and choose one.
 explain how the
resource will be recruited
and inducted following
policy and procedure.
 explain any
financial implications (e.g.
approval required,
amount to be budgeted
for etc.).
 exp l ai n a ny
In t ellec t ua l Property (IP)
requirements, rights and
responsibilities linked to the
resource.
Establish potential
physical resource
requirements
Use the information from
your research and
knowledge of your work
area.
For each potential activity
in the operational plan,
list the physical resources
required (identify at least
one).
For each physical resource:
 research and
summaries information on
resource alternatives (e.g.
RPA vs human input)
The information of the resources is considered to be the through the alteration of how
effective the organization needs to be in management of the sources in the company.
Analyzation of the best options is going to make the plan more efficient.
.
That ways in which the resources are going to be purchased are through the gathering
of information about their cost efficiency.
The financial implication of these operations are going to affect the ways in which it is
going to gather the requirements for the understanding of the operations.
IP requirements are essential as it is going to help the business protect their process.

 analyse options and
choose best one
 explain how the
resource will be
obtained/purchased
following policy and
procedures
 explain any
financial implications (e.g.
approval required,
amount to be budgeted
for etc.)
 exp l ai n a ny
In t ellec t ua l Property (IP)
requirements, rights and
responsibilities linked to the
resource (other than those
already considered).
Establish potential KPIs
For each activity,
establish measurable KPIs.
Show how you
approached establishing
the KPIs in a mathematical
way using problem-solving.
How do the KPIs reflect
financial
requirements?
List ways to monitor the
KPIs.
Revenue growth
Revenue per client
Profit margin
Client Retention rate
Customer satisfaction.
These KPIs are going to be very effective in the use of developing a metric that is
going to contribute towards the measurement of the performance of the particular
sectors. This is considered to be the key factor that is able to provide the organization
with the ability to be able to solve issues that are arises due to the lack of monitoring
and control.
These KPI are also reflecting the financial requirements as they are mostly based on
the financial data. This is also allowing them to be able to find out the results that are
required for the achievement of the success in the planning.
Identify data security issues
Identify any data security
requirements or issues
associated with the
activities.
The implementation of the data security issues is considered to be related to factors
such as the Data Tampering, Falsifying of User Identities and Password related
Threats.
The data security requirement for this operational plan is considered to be the use of
confidentiality and the integrity and availability for the concepts that are referred to as
the management of the issues. Development of a model and the framework for the
organizational operations are considered to be the key factor for the top notch security

BSB50420 Diploma of Leadership and
Management
Att ac h: Proof of policies and procedures relevant to work
area and/or operational plan
☐
Proof of financial information and relevant
calculations (e.g. budget, graphs)
☐

BSB50420 Diploma of Leadership and
Management

Project portfolio – BSBOPS502 Manage business operational plans | Page
6 of 18 V1.0: April 2022, Approved: QAC
I nt erna t i onal Co ll ege of T a s man i a Pt y Ltd t radi ng a s: T a sColl ege
R T O Code : 45352 | CR I CO S C ode : 03683 K
BSB50420 Diploma of Leadership and Management