Manage Business Operational Plans for BSB50420 Diploma of Leadership and Management

This page contains study material for BSBOPS502 Manage Business Operational Plans course under BSB50420 Diploma of Leadership and Management. It covers planning, developing, and managing operational performance. The content includes information on stakeholders, legislation, physical and human resource requirements, KPIs, and data security issues.

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Project portfolio – BSBOPS502 Manage business operational plans | Page
1 of 18 V1.0: April 2022, Approved: QAC
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R T O Code : 45352 | CR I CO S C ode : 03683 K
PROJECT
PORTFOLIO
STUDENT VERSION
BSBOPS502
MANAGE BUSINESS
OPERATIONAL PLANS

BSB50420 Diploma of Leadership and Management
Content
s
Section 1: Planning for an operational plan.....................................................................................4
Section 2: Developing an operational plan.............................................................................9
Section 3: Managing operational performance.............................................................................15

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Student name:
Assessor:
Date:
Business this assessment is
based on:
Documentation
reviewed as preparation:

Section 1: Planning for an operational
plan
About the organisation
Provide an overview of the
organisation and
product/services/programs.
Describe the key functions
and activities of the work
area you will develop an
operational plan for.
Briefly describe at least two
objectives outlined in the
strategic plan (if there is no
strategic plan for your
business, develop two
objectives for your work
area or business).
Describe your job role.
Explain how your job role
contributes to the broader
goals of the business or
work area.
World cation is one of the significant manufacturing organization n which is
formulates the tablet computers in order to give the competitive edge to team.
There is main aim of the particular organization is to get the significant
functioning so that effectual formulation of learning culture can be made. The
firm is operating successfully by having the reliable formulation of tablets for
over 550 schools that is permitting to possess the relevant level profitability
and sustainability. The firm possessing the effectual supply chain that is
permitting to have higher profitability via meeting needs to supply chain.
The key functions of the organization are to have the higher effective
designing of the products via formulating such designs that can help in
gaining competitive edge. This involves training & offering knowledge to the
classrooms about its products for formulating effectual learning collaboration.
The other key functions include having operational, marketing, etc. plans,
resource planning, proper leadership & management, etc. in turn
accomplishing the objective of higher profitability & stability can be deriving.
in the particular strategic.
In the strategic plan it can be recognized that the one of the significant
objective is to have the increase range of the products and services offered to
reach larger target audience by the end of the decided duration.
In addition to this, the higher customer centered practice so that total quality
technological needs can be met within decided period.
The job role is to offer the higher quality performance to the organization by
meeting the all required aspects in turn significant pattern of higher
profitability & sustainability. This includes possessing proper operational &
strategic plan so that meeting objective such as higher customers and market
share can become possible.
From the job role it can be analyzed that the specific job role is to contribute
to have effectual performance by eliminating the lacking areas in turn
appropriate performance to incline overall results. This can be specified that
the work areas are having relevant performance by gaining appropriate level
operational activities.

Source information
Identify stakeholders who
will contribute to the
operational plan and
provide relevant approvals:
 Who are they (consider
escalation, specialist
resource manager,
colleague, client)?
 What contribution will
they make?
 What will they approve
(if relevant)?
There are different stakeholders who will contribute to the operational plan
which includes having significant level of performance that can enhance the
overall activities quality. Operational plan has the stakeholders such as
employees, suppliers, managers, to management, managers, etc. that can help
in gaining the relevant practice to uplift function which can ensure
competitive performance. The relevant approval from the top management
who involve the CEO in order to get the significant clarity of resource
requirements so that achieving good standard performance can be offered.
the crucial escalation of higher quality and significant results that can ensure
that proper form of resource manager can be derived. These are involved in
the hierarchy so that effectual performance of the company which includes
possessing all managers, employee, suppliers, etc. who are responsible for
successful operating of company.
the proper contribution that all the mentioned stakeholder will make to the
company is to have relevant level of clarity so that conducting procedure of
manufacturing can be achieved. They will make sure that proper compliance
with overall functioning can become possible via concentrating on attaining
their all roles & responsibilities.

Identify and summaries any
legislation relevant to the
operational plan you
develop.
Identify and summaries any
organizational policies and
procedures relevant to the
operational plan you
develop. (Attach proof to
this section of your
portfolio).
Summaries the financial
information (e.g. budget
and forecast) that will
inform spending and
(attach proof to this section
of your portfolio).
The one of the significant legislation that is required to be taken into the
consideration for having the successful compliance with the requirements of
the business which involves having appropriate Privacy Act 1988 so that
storing, etc. can be derived. Worlducation aims at having the proper ethical
conducting in its marketing, resource utilization, offering quality results, etc.
on the basis of this, it can be specified that employment, consumer protection,
etc laws are required to be followed.
In the cu rent operational plan the larger emphasis is required to be provided
on achieving the reliable policies that can help in meeting the vision which is
to see world without illiteracy. The policies are formulated for finance
authorization policy & procedure, new supplier policy, policy privacy, etc.
On the basis of this it can be articulated that the budge formulated for the
current operational plan is to have higher compliance with the decided figures
for marketing, operational, etc. activities
Identify potential activities
What potential activities
are required to address the
objectives (at least three
per objective)?
What are your suggested
time frames for each
activity?
Who will be responsible
for the completion of
each activity?
The crucial activities that are required to be identified for the purpose of
having effectual functioning is possessing significant marketing & sales
practice so that appropriate information to schools can be offered for giving
effectual performance.
 For the first objective it will involve the potential activities such as
higher marketing, effective supply chain and precise of budget
compliance.
 For the second objective the emphasis will be provided on offering
the clarity to customers, possessing quality management and relevant
strategic decision making.
For the completion of the activities the managers, employees and suppliers
are responsible.
Establish potential human
resource requirements
For each potential activity
in the operational plan, list
the human resources
required (at least one new
human resource should be
required).
For each human resource:
 research and
summaries information on
The potential human resource requirements are having sales, marketing
executive, suppliers, mangers, IT professionals, etc.
For the marketing activities sales, the executives are required. For supply
chain management suppliers are needed. In addition to this, for maintaining
quality the quality mangers are needed.
on the basis of the resource it can be mentioned that all the crucial
information such as requirements of basic skills, etc. is needed. For marketing
& sales employee there is need of effective communication, interpersonal and
network in the market. For supplier the need of significant market networks
and good contacts are needed. There are distinct options that can be used to
obtain resource which involve online platform, placement, etc.
These all be resourced through attracting from the social media and consulting
with recruitment agency by following relevant policy of equality so that

resource options diversity can be maintained.
The financial implication of potential human resource is going to affect the ways in
which it is going to gather the requirements for the understanding of the operations.
IP requirements for poetical human resource is essential as it is going to help the
business protect their process

BSB50420 Diploma of Leadership and Management
and how the resource
may be sourced (e.g.
can internal staff do
the job, are
consultants required
etc.?).
 analyses options
and choose one.
 explain how the
resource will be recruited
and inducted following
policy and procedure.
 explain any
financial implications (e.g.
approval required,
amount to be budgeted
for etc.).
 exp l ai n a ny
In t ellec t ua l Property (IP)
requirements, rights and
responsibilities linked to the
resource.
Establish potential
physical resource
requirements
Use the information from
your research and
knowledge of your work
area.
For each potential activity
in the operational plan,
list the physical resources
required (identify at least
one).
For each physical resource:
 research and
summaries information on
resource alternatives (e.g.
RPA vs human input)
The information of the resources is considered to be the through the alteration of how
effective the organization needs to be in management of the sources in the company.
Analyzation of the best options is going to make the plan more efficient.
.
That ways in which the resources are going to be purchased are through the gathering
of information about their cost efficiency.
The financial implication of these operations are going to affect the ways in which it is
going to gather the requirements for the understanding of the operations.
IP requirements are essential as it is going to help the business protect their process.

 analyse options and
choose best one
 explain how the
resource will be
obtained/purchased
following policy and
procedures
 explain any
financial implications (e.g.
approval required,
amount to be budgeted
for etc.)
 exp l ai n a ny
In t ellec t ua l Property (IP)
requirements, rights and
responsibilities linked to the
resource (other than those
already considered).
Establish potential KPIs
For each activity,
establish measurable KPIs.
Show how you
approached establishing
the KPIs in a mathematical
way using problem-solving.
How do the KPIs reflect
financial
requirements?
List ways to monitor the
KPIs.
Revenue growth
Revenue per client
Profit margin
Client Retention rate
Customer satisfaction.
These KPIs are going to be very effective in the use of developing a metric that is
going to contribute towards the measurement of the performance of the particular
sectors. This is considered to be the key factor that is able to provide the organization
with the ability to be able to solve issues that are arises due to the lack of monitoring
and control.
These KPI are also reflecting the financial requirements as they are mostly based on
the financial data. This is also allowing them to be able to find out the results that are
required for the achievement of the success in the planning.
Identify data security issues
Identify any data security
requirements or issues
associated with the
activities.
The implementation of the data security issues is considered to be related to factors
such as the Data Tampering, Falsifying of User Identities and Password related
Threats.
The data security requirement for this operational plan is considered to be the use of
confidentiality and the integrity and availability for the concepts that are referred to as
the management of the issues. Development of a model and the framework for the
organizational operations are considered to be the key factor for the top notch security

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Management
Att ac h: Proof of policies and procedures relevant to work
area and/or operational plan
☐
Proof of financial information and relevant
calculations (e.g. budget, graphs)
☐

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Project portfolio – BSBOPS502 Manage business operational plans | Page
6 of 18 V1.0: April 2022, Approved: QAC
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BSB50420 Diploma of Leadership and Management

BSB50420 Diploma of Leadership and Management
Project portfolio – BSBOPS502 Manage business operational plans | Page
7 of 18 V1.0: April 2022, Approved: QAC
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Project portfolio – BSBOPS502 Manage business operational plans | Page
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Section 2: Developing an operational
plan
Consult with others
Summarise the outcomes of your meeting
with relevant stakeholders:
 Which stakeholders did you consult with?
 Why were these stakeholders part of the
consultation process?
 Were any changes to your suggested
activities, resources, timeframes, KPIs and
monitoring processes requested?
Describe how you collaborated to achieve
joint outcomes.
How did you seek feedback, advice and
support?
The meeting was conducted with the
stakeholder of WORLDUCATION and these
stakeholders involved the majority of the
employees, management, top
management, suppliers and all the other
key relevant stakeholders. These
stakeholders have been selected for the
reason that all these are interested in the
growth and development of the company.
hence, because of this reason these all
stakeholders have been selected for the
discussion of the strategic plan. Also these
are the majority of the stakeholders and
they are always ready for the growth and
development of the company. Thus due to
this reason all these stakeholders were
involved within the consultation process.
With regards to the discussion in the
meeting, there were many different types
of the discussion being taking place in the
meeting. This is very necessary for the
reason that when the company will be
making changes in the strategic plan
objectives so that the working of the
company will be improved. The major
change in the strategic objectives made
was to make changes in the KPI that is Key
Performance Indicators.
This is particularly done because
after the meeting it was evaluated that
having customer satisfaction is very high
and necessary for the growth of the
company. thus, for this the changes will be
made in the KPI that is customer
satisfaction will be improved by 20 % after
the installation of the changes in working of
the company. Further some of the changes
were made within the resources as well.
this is particularly because of the reason
that resources are very limited and it is
necessary for WORLDUCATION that they
optimally use all the resources so that
optimum working can be undertaken.
Hence, for this it is necessary for the
company that they optimally evaluate the

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resources so that they can be used in
proper and effective manner. Along with
this it is also necessary for WORLDUCATION
that they collaborate the working in better
and effective manner so that the objectives
can be attained in proper and effective
way.
When all the stakeholders will be
working in joint and collective manner then
it will be resulting in better achievement of
the objectives and all the changes decided
within the meeting will be achieved. Along
with this it is also very necessary for the
company that they take time to time
feedback form all the stakeholders. This is
very necessary for the reason that when
the proper feedback will be taken from the
stakeholders then this will be improving the
performance of the company to a great
extent. Hence, for this frequent feedback
will be taken from all the stakeholders so
that the relevant changes can be made in
order to implement the changes and
objectives of the business in better and
effective manner. Also, all the advice of the
stakeholders will be considered and in case
they are relevant then it will be
implemented within the company in better
and effective manner.

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Objective Activity/
strategy to
achieve
objective
Person
responsibl
e for
completio
n
Timeline Resource
s
required
KPI Budget
increasing
the range
of product
and
services
for
reaching
to large
target
audience
for this the
major
strategy
that will be
used by the
company for
implementat
ion of the
objectives
better
marketing
strategy will
be used so
that the
promotion
of the
company
can be done
in better
way and
more
consumer
will be
attracted.
the
person
who is
responsib
le for the
effective
implemen
tation of
the plan
is the
marketin
g
manager
and
marketin
g
employee
s.
for this
the time
required
will be
approxim
ately 5- 6
months.
the
major
resource
s
required
for this
is the
effective
use of
the
marketin
g
strategie
s like
digital
marketin
g, paid
promotio
n,
televisio
n and
print
media
advertis
ement
and
many
other
different
strategie
s
relating
to
increasin
g
marketin
g and
promotio
n of the
company
.
the KPI set
for
attainment
of this
objective is
that the
company
must try to
convert at
least 40 %
with help of
effective
promotional
and
marketing
strategies.
the
budget
set for
this
objective
is AUD$
200.

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implement
ing higher
customer
centered
practices
with regards
to this there
are different
activities
that need to
be
implemente
d. First of
all, the
major
requirement
is to
conduct
continuous
market
research so
that latest
trends and
this will be
providing
base to the
company for
making the
changes in
better and
effective
manner.
After that
the activity
involves the
implementin
g of the
different
strategies
so that the
working can
be improved
and focus
on
consumer
can be
emphasized
in better
and
effective
manner.
for this
activity
the
person
responsib
le is the
research
er and
developm
ent
departme
nt and
the
managem
ent team.
the time
required
will be 6-
8 months
approxim
ately.
the
resource
s
required
will be
good
researchi
ng tools
and
techniqu
e and
good
access to
all the
data set
so that
the
working
can be
improve
d in
better
way and
customer
centric
strategie
s can be
impleme
nted.
the KPI is to
increase the
conversion
rate of
consumer by
22 % so that
the working
can be
implemented
in better and
effective
way.
the
budget
for this is
AUD $
200

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Develop a contingency plan.
Activity/
strategy to
achieve
objective
Potential risks Planned Response
Activity
required to
realise
objective
Risk associated
with the activity
How you will mitigate the risk
the activity for the
attainment of the first
objective will be set of
good marketing strategies.
the risk associated with this
is that it might be possible
that the marketing strategies
might become obsolete and
this can affect the working
of the company and
attracting of the consumer to
a great extent.
for mitigating the risk, the use of effective market research must be
implemented. This is necessary because before the implementation of
the strategy the use of market research will provide a base that whether
that strategy will be effective or not.
another activity to be
implemented is the
effective research within
the market.
the risk associated with this
is that the company must be
having different research
resources and it might be
possible that they are not
authentic and reliable.
Thus, the mitigating action will be involving the evaluate the resources
first that is check the authenticity and the copy right of the site and this
will be improving the reliability of the resource.

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Approve plan
Follow organisational policies and
procedures to seek approval for
your operational plan:
 Who will you seek approval
from? How will you seek approval?
Attach proof of approval
(e.g. minutes of executive
team meeting, draft email) to
this section of the portfolio.
for the approval of the plan a copy will be provided to the top management so
that the working can be managed in proper and effective manner. This
approval will be taken in the written format only.
Document resource requirements
Document the resource
requirements (following
organisational policy and
procedures).
Attach proof to this section of the
portfolio.
the document will involve all the strategic plan related documents like the
meeting summary, email relating to changes in plan and all the other policy
and procedure
Explain plan to team
Attach proof to this section of the
portfolio (if not already viewed in
person by the assessor).
Att a ch : Proof of stakeholder meeting (if relevant) ☐
Documented resource requirements ☐
Operational plan (if you did not use the
provided table)
☐
Contingency plan (if you did not use the
provided table)
☐
Proof of operational plan approval ☐
Explanation to team (if relevant) ☐

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Section 3: Managing operational
performance
Confirm human resource
acquisition
Confirm that any new staff
members required to
complete the activities in
the operational plan
were recruited and
inducted according to
the
organisation’s policies,
practices and procedures
(e.g. via email, face-to-face
conversation, survey etc.)
Attach proof to this section
of the portfolio.
The human acquisition is the section is also considered to be define the essential of the
job analysis and the job design. This is considered to be the use of the relative to the
different HR function that are considered to be the key factor that influences the job
description.
Members needed for the operational plan are going to be the ones which are involved
in the implementation process. It is also the significant cross of the departmental
dialogue as it is able to create one part of the organizational inevitably have
implication for other part of the implication for the other parts.
Worlducation would be able to benefit from the monitoring officers that are going to
help in gathering the information that is essential for the achievement of the ways in
which the operations can be monitored.
Confirm physical resource
acquisition
Confirm that any new
physical resources and
services required to
complete the activities in
the operational plan were
acquired according to the
organisation’s policies,
practices and procedures
(e.g. via email, face-to-face
conversation, invoices,
quotes etc.)
Attach proof to this section
of the portfolio.
The physical resources acquisition is the focus of the defining the needs for the project
and obtaining the right resources for the team and other resources and the tool
available to management of the effort. Some of the key resources that is influenced by
the practices that are related to the management of the effort that is essential for the
organization to be able to manage the practices that are key towards the ways in which
the business works.
Worlducation needs the resources of digital tools which are going to help the
organization for being able to communicate with departments that are going to be able
to influence efficiency how to improve the operational practices. These tools are going
to be very useful for increasing the efficiency of the operations.
I n co rpo rat e I n t el l ec t ua l
Property (IP) requirements
Take necessary steps to
ensure any IP requirements
(established in Section 1 of
The necessary requirement that are the application for the trademarks, patents and
copyrights that are going to be the first step to the arrangement of the IP requirements.
Focusing on the innovation that the organization wants to bring in the organization.
Arranging for the evidence that are required the achievement of eth innovation are
also going to be very important.
For the development of the separation of the teams are the also considered to be the
key factor that is essential for the ways at which it is able to gather the information
that is required.
Getting intellectual property rights is also considered to be able to gather the
information is essential for the ways in which it is able to generate the factor that is

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able to generate.

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your Project Portfolio) are
incorporated in the
execution of activities (e.g.
memo to staff, contractual
agreement, email to
include it in induction
process etc.)
Attach proof to this section
of the portfolio.
Memo staff is also considered to be the key document that is able to send a
message to the team about the ways in which the departments would be able
to adapt to the intellectual properties.
Contractual agreement are going to be the key determinant that is going to
help with the management of the results that contribute towards the success
of the management.
Plan and implement
monitoring
Choose one activity and its
related KPI.
Establish a process that
can be used to monitor and
document performance of
the KPI (either using a
flowchart or words).
Implement the process (e.g.
by placing a poster in the
office, sending an email
etc.)
Attach proof of your
implementation to this
section of your
portfolio.
The implementation of the monitoring of the KPI is also considered to be
very important for Worlducation. The KPI that will be very effective for this
company is Accounts Receivables Turnover.
This is the operational metric that is going to be able to help the company
achieve the collected information that is key for the receivable. It is going to
help the financial and operational managers for being able to measure the
leading indicators of the market conditions of the organization.
The implementation process for the documentation of this KPI is going to be
very important for the management indicators that help in the marketing
conditions. This will need to establish the targets that are going to help the
specific measurement of the performance. It is going to allow the comparison
of the performance with defined target.
Assess progress
Assess and document the
progress of the activity you
selected to monitor in the
previous step (use the data
showing
underperformance).
You may consider:
 Is it likely to be
completed within
the timeframe set?
 Will it meet budget?
Yes the operational plan will be able to complete the use of KPI in the given
timeframe that is going to help in baselining the factor that are essential for
the ways to impact the strategies that are considered to be the key factor the
implementation of Worlducation in Accounts Receivables Turnover.
The budget that is being able to gather the information is being able to
generate the performance metrics that would be helpful for the company to
complete the tasks effectively in order to achieve the budget outcomes of the
organization.
Some additional resources that are required for the completion of the process
is going to be related money and time that would be affecting the overall
outcome of the business.
There are resources that are considered to be the factor that is underlying the
performance of the ways in which money can be able to increase the
operations which influences the overall outcome of the operational plan’s
success.

BSB50420 Diploma of Leadership and Management
 Are any additional
resources
required?
 Are any resources
under-performing
(identify at least one)?
Attach relevant data/proof
of progress to this section
of your portfolio.
Attach documented
performance to this
section of your portfolio.
Negotiate and approve
variations
Summarise the outcomes of
your negotiations with
relevant stakeholders:
 Who was part of the
negotiation? What are reasons for
underperformance
and how can it be
solved? What did you
negotiate (e.g.
adjusted timeframe to
allow for additional
training)?
 How can you support
the resource going
forward? Which variations
were approved?
Attach proof of your
negotiation to this section of
your portfolio (if not already
viewed in person by your
assessor).
 Stakeholders are the part of the negotiations along with the board of
directors.
 Underperformance is also considered due to the lack of motivation
in the organization.
 The negotiation from the stakeholders would be for the
implementation of the plan that they are going to implement.
 The customer’s satisfaction is going to be the factor which is going
to support the resources for the better outcomes for moving forward.
 Certain variation which are related to the factor that are able to
influence the approval of the organization is going to be related to
the way in which the business performs.
 Gaining approval related to the negotiation is going to related to
how the stakeholders are going to be influences for showing them
the benefits which is going to contribute towards the success.

BSB50420 Diploma of Leadership and Management
Approve variations.
Gain approval from
relevant stakeholders for
the negotiated variation(s).
Attach proof to this section
of your portfolio (e.g.
minutes of executive team
meeting, email etc.).
Address underperformance
Confirm that support is
provided where necessary
according to policy and
procedures (e.g. email to
arrange training).
Attach proof of
confirmed support to this
section of your portfolio.
The performance of the individuals is going to be influenced by the use of the
policies and process which are the key factor for the development operational
plan. The use of proper communication for the system is going to be very
important in which the factors that are needed to be considered are going to
contribute towards the success of the plan. The email of the training factors is
also considered to help in the achievement of the results which are required
for the implementing the operations in the company. The focus of the ways in
which the implementation of the rules is very important are considered to be
the achievement of the success.
Att a ch : Proof to confirm recruitment and induction
processes
☐
Proof to confirm physical resource acquisition
processes
☐
Proof of incorporated IP requirements ☐
Proof of implementation of monitoring process ☐
Proof of data/progress (if relevant) ☐
Documented performance ☐
Proof of negotiation (if relevant) ☐
Proof of approval ☐
Proof to confirm additional support ☐

BSB50420 Diploma of Leadership and Management