Manage ICT Project Initiation Assessment Task 2022

Assessment Task 3 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response
 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

ICTPMG602 Manage ICT project initiation Student Assessment Tasks
Assessment Task 3: Establish the ICT project team
Task summary
In this task you will select ICT project team members, assign roles and responsibilities, develop strategies to
ensure a cohesive team and determine any required training and support needs.
This assessment is to be completed in the simulated work environment in the RTO.
Required
 Access to textbooks and other learning materials
 Computer with Microsoft Office and internet access
 Project Team Charter template
 IT Biz Solutions Team document
 Copy of the Updated Business Case from Assessment Task 2
Timing
Your assessor will advise you of the due date of these submissions.
Submit
 Email with Completed Project Team Charter attached
 Handouts or presentation or similar developed for training session
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete
further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.
© RTO Works 2019 Strathfield College RTO: 91223 CRICOS Provider Code: 02736K Page 2

ICTPMG602 Manage ICT project initiation Student Assessment Tasks
Assessment Task 3 Instructions
Complete the following activities:
1. Establish the IT project team.
Review the IT Biz Solutions Team document and choose three people to join your team.
Remember that a good team is one that complements each other yet ensures a range of skills
and knowledge, both technical and non-technical. Also consider group dynamics when choosing
your team.
You will need:
 One Assistant Project Manager
 One Hardware Specialist
 One Software Specialist
Refer to your Updated Business Case and stakeholder analysis to determine if there are other
team requirements to be addressed.
In order to establish a project team, it is not only important to identify required people for project
team, but it is also important to ensure that these people provide knowledge and skills required
for implementing project. It not only involves technical knowledge, but some non-technical
knowledge as well. Along with this, considering group dynamics is also important while
designing project team. In this context, three members are included in project team which are
Assistant Project Manager, Hardware Specialist and Software Specialist. Technical knowledge
and non-technical knowledge of these three team members are described in details in this
context.
Assistant Project Manager
In terms of technical knowledge some important aspects that Assistant Project Manager needs
to ensure are the followings:
Knowledge of IT infrastructure:
In an IT project, knowledge regarding IT infrastructure is of prime importance, otherwise, it is not
easy to manage a project where new software will be implemented for organization. Although in-
depth knowledge is not required, but it is important to have some basic idea regarding what is
an IT infrastructure, how IT infrastructure works and its importance in deploying any new
software for organization.
Some of the non-technical knowledge important for an assistant project manager are the
followings:
Define scope of project:
It is important for project managers to define scope of project and when this is defined properly,
it enhances success of project. However, it is not only enough to define project scope, it needs
to be communicated with project team and this is another important knowledge that assistant
project manager needs to ensure as well.
Lead team:
It is not only responsibility of team manager to lead a team, even an assistant project manager
needs to contribute in this context. Along with providing direction to execute project it is
important to motivate a team and this is where leadership skill is important as well.
Hardware Specialist
For a hardware specialist it is important to provide some technical knowledge and some
important technical knowledge are the followings:
Integrate hardware components:
Although this is a fundamental knowledge for a hardware specialist, it is important to ensure that
a hardware specialist is capable of integrating various hardware components according to
system requirements.
© RTO Works 2019 Strathfield College RTO: 91223 CRICOS Provider Code: 02736K Page 3

ICTPMG602 Manage ICT project initiation Student Assessment Tasks
Hardware trouble shooting:
After software system is implemented, there might be issues in this software system for issues
in hardware integrated in this software system. A hardware specialist should be capable of
identifying these issues through trouble shooting and resolve those issues as well.
In terms of non-technical knowledge some of the important aspects are the followings:
Work in team:
It is important that hardware specialist has knowledge regarding how to work in a team as in a
project team work plays an important role for project success. Therefore, this is an important
non-technical knowledge as well.
Communicate effectively:
Another important aspect of non-technical knowledge is communication. It is important to
communicate with project stakeholders for identifying their requirements and implement those
requirements into project. It ensures that design and implementation of project strategies are
effective and efficient as well.
Software Specialist
For a software specialist it is also important to offer some technical knowledge and some of
these important technical knowledges are the followings:
Integrate software components:
An essential knowledge for a software specialist, it is important to ensure that a hardware
specialist is capable of integrating various software components according to system
requirements.
Software trouble shooting:
After software system is implemented, there might be issues in this software system. A software
specialist should be capable of identifying these issues through trouble shooting and resolve
those issues as well.
Testing of applications:
This is another important technical knowledge for software specialist. It allows software
specialists to identify issues in software in terms of performance and security as well.
In terms of non-technical knowledge some of the important aspects are the followings:
Work in team:
It is important that software specialist should know how to work in a team as in a project team
work plays an important role for project success. Therefore, this is an important non-technical
knowledge as well.
Communicate effectively:
Communication is an important aspect of non-technical knowledge. It is important that software
specialist communicate with project stakeholders to identify stakeholder requirements and
implement those requirements into project. It ensures effective execution of project strategies as
well.
2. Develop Project Team Charter.
Once you have chosen your team members, begin filling out the charter by completing the
following sections:
 Introduction
 Project team members
 Roles and responsibilities (use your knowledge of the tasks to be completed; one
appropriate person must be established as the Assistant Project Manager)
 Performance management and appraisal
Leave Team values and behaviours for now.
Judith and Ishtar have requested that Ben is able to support the team with software installation
and account set up. They would also like to see him involved in administrative activities,
including:
 Documenting meeting minutes
© RTO Works 2019 Strathfield College RTO: 91223 CRICOS Provider Code: 02736K Page 4

ICTPMG602 Manage ICT project initiation Student Assessment Tasks
 Documenting serial numbers and product keys and of all Boutique Build hardware and
software
 Helping to liaise with suppliers (to establish a relationship between Boutique Build and the
suppliers)
It is defined as the written document which is very much significant to understand the mission, vision and
scope of a project. Project charter is also very much essential to understand the objectives and the
consequences of a project in systemized modus. The team members of a project can also be understood
with the help of a project charter. The authority of each team member of a project can also be identified
using a project charter.
The team members of Boutique Build Australia who will be playing a huge role regarding the enactment of
the software and a hardware can be understood from the following tabular description
Team members Responsibilities
Assistant project managers Supervising the project team members while making all the
necessary technological changes is the prime
responsibilities of the CEO of this organization.
Senior Project Manager Management of the project risks is the prime
responsibilities of the senior PM of this project.
CEO of Boutique Build Australia Creation of the documentation of the project.
Documentation of the serial number and product key,
maintaining a good relationship between each stakeholder
of the project.
Site managers of Boutique Build Australia Maintaining the control of the site is the responsibility of the
site managers of this organization
Software and hardware experts of Boutique
Build Australia
Understanding the compatibility issues is the prime
responsibility of this two stakeholders.
Customer Service Officers Maintaining the customer support during the project is one
of the prime objectives of this stakeholder.
Suppliers of IT services Supplying the software and hardware is the main objective
of the supplier of the IT services.
Operations manager of Boutique Build
Australia
Maintaining the operations is one of the prime
responsibilities of the operation manager of this
organization.
Team members Performance
management
Leave Team values Behaviour
Assistant project
managers
Maintaining the cost
in each phase of the
project
One weekly
leave
Focussing on
the
performance of
the project
team members
Assertive behaviour
Senior Project
Manager
Project is one
schedule
One weekly
leave
Focussing on
the
communication
skills
Passive behaviour
CEO of Boutique
Build Australia
Making the
corporate decisions
Two weekly
leaves
Inspiring the
stakeholders
of the project
Aggressive behaviour
Site managers of
Boutique Build
Australia
Maintaining the time
scale of the project.
One weekly
leave
Focussing on
the specific
objectives of
the project.
Assertive behaviour
Software and Understanding the One weekly Maintaining Assertive behaviour
© RTO Works 2019 Strathfield College RTO: 91223 CRICOS Provider Code: 02736K Page 5

ICTPMG602 Manage ICT project initiation Student Assessment Tasks
hardware experts of
Boutique Build
Australia
capabilities of the
software and
hardware.
leave the quality of
service of both
the hardware
and the
software.
Customer Service
Officers
Maintaining a good
relationship between
each stakeholder of
the business.
One weekly
leave
Focussing on
the services
provided by
Boutique Build
Australia
Assertive behaviour
Suppliers of IT
services
Maintaining the
quality
One weekly
leave
Focusing on
the operations
of software
and hardware.
Operations manager
of Boutique Build
Australia
Managing the
operations of the
project
Two weekly
leaves
Maintaining
the integrity of
work forces
Passive behaviour
Thus, it can be said that the role of each stakeholder will be very much significant for the successful
conduction of this IT project.
3. Meet with the team to establish values and behaviours.
The purpose of this meeting is to lay out the ‘ground rules’, values, expectations and behaviours
of those in the project team. The assessor will play the role of your Assistant Project Manager
and three of your classmates will play the role of the team members.
Welcome your team to the meeting and to the project and request everyone to participate in
putting forth their ideas and suggestions. Come to an agreement on the core values and
behaviours.
Ben will be taking notes and will give them to you at the end of the meeting.
© RTO Works 2019 Strathfield College RTO: 91223 CRICOS Provider Code: 02736K Page 6

ICTPMG602 Manage ICT project initiation Student Assessment Tasks
During the meeting, you will need to demonstrate effective communication skills including:
 Using active listening techniques
 Using non-verbal communication to assist with understanding
 Using a range of questioning techniques
 Building rapport with the team
 Communicating in a professional manner
 Speaking clearly and concisely, using paraphrasing and other techniques.
Work with each other:
Employees needs to work with each other and provide support to each other by sharing
knowledge. When this is ensured, it enhances productivity of team as well.
Take responsibility of issues in project:
If there is an issue in a project, every team member should take responsibility of that issues and
offer support and knowledge for resolving those issues as well.
Do not bias with anyone:
It is important that every team member should respect each other and there should not be any
bias regarding behaviour with team members. It ensures an effective culture within team which
is essential for success in project as well.
Provide importance to each other opinion:
While making any decision regarding project, it is required to obtain opinion of each other as
opinion of every team members is important. It makes decision effective and efficiently as well.
4. Finalise and circulate Project Team Charter.
Complete the section ‘Team values and behaviours’, making sure you have included all agreed-
upon values and behaviours.
Send an email to your team (your assessor) that introduces and summarises the contents of the
Project Team Charter.
The text of your email should be in grammatically correct English, written in an appropriate style
and tone.
Attach the Project Team Charter to the email.
In this project charter, information regarding team values and behaviour are provided for an comprehensive
overview regarding which team values and behaviours are important for this project as well.
Team members Performance
management
Leave Team values Behavior
Assistant project
managers
Maintaining the cost
in each phase of the
project
One weekly
leave
Work with
each other,
Take
responsibility
of issues in
project, Do not
bias with
anyone and
Provide
importance to
each other
opinion
Assertive behavior
Senior Project
Manager
Project is one
schedule
One weekly
leave
Work with
each other,
Take
responsibility
of issues in
project, Do not
bias with
anyone and
Provide
Passive behavior
© RTO Works 2019 Strathfield College RTO: 91223 CRICOS Provider Code: 02736K Page 7

ICTPMG602 Manage ICT project initiation Student Assessment Tasks
importance to
each other
opinion
CEO of Boutique
Build Australia
Making the
corporate decisions
Two weekly
leaves
Work with
each other,
Take
responsibility
of issues in
project, Do not
bias with
anyone and
Provide
importance to
each other
opinion
Aggressive behavior
Site managers of
Boutique Build
Australia
Maintaining the time
scale of the project.
One weekly
leave
Work with
each other,
Take
responsibility
of issues in
project, Do not
bias with
anyone and
Provide
importance to
each other
opinion
Assertive behavior
Software and
hardware experts of
Boutique Build
Australia
Understanding the
capabilities of the
software and
hardware.
One weekly
leave
Work with
each other,
Take
responsibility
of issues in
project, Do not
bias with
anyone and
Provide
importance to
each other
opinion
Assertive behavior
Customer Service
Officers
Maintaining a good
relationship between
each stakeholder of
the business.
One weekly
leave
Work with
each other,
Take
responsibility
of issues in
project, Do not
bias with
anyone and
Provide
importance to
each other
opinion
Assertive behavior
Suppliers of IT
services
Maintaining the
quality
One weekly
leave
Work with
each other,
Take
responsibility
of issues in
project, Do not
bias with
anyone and
Provide
importance to
each other
© RTO Works 2019 Strathfield College RTO: 91223 CRICOS Provider Code: 02736K Page 8

ICTPMG602 Manage ICT project initiation Student Assessment Tasks
opinion
Operations manager
of Boutique Build
Australia
Managing the
operations of the
project
Two weekly
leaves
Work with
each other,
Take
responsibility
of issues in
project, Do not
bias with
anyone and
Provide
importance to
each other
opinion
Passive behaviour
5. Train and support IT project team member.
It has been noted that Ben is unfamiliar with project methodologies. In order for him to be able to
participate in the project effectively, you are to develop a short training session about the project
methodology. You are to also run through his responsibilities and explain the following:
 He will need to develop an Excel spreadsheet to document serial numbers and product
keys
 He will need to work with Judith and Ishtar to determine and document software
permissions
 He will install the file management and project management software while being
supervised by the Software Specialist.
You will need to develop handouts and/or a presentation for Ben. Your session should be no
more than 15 minutes in duration.
Your assessor will play the role of Ben for this step.
© RTO Works 2019 Strathfield College RTO: 91223 CRICOS Provider Code: 02736K Page 9

ICTPMG602 Manage ICT project initiation Student Assessment Tasks
During the session, you will need to demonstrate effective communication skills including:
 Using active listening techniques
 Using non-verbal communication to assist with understanding
 Using a range of questioning techniques
 Building rapport with Ben, especially a ‘junior’ member of the team
 Communicating in a professional manner
 Speaking clearly and concisely, using paraphrasing and other techniques.
 Responding to questions from Ben as necessary.
[It is an interview part and need to be performed by the student]
© RTO Works 2019 Strathfield College RTO: 91223 CRICOS Provider Code: 02736K Page 10

ICTPMG602 Manage ICT project initiation Student Assessment Tasks
Assessment Task 3 Checklist
Student’s name:
Did the student:
Completed
successfully Comments
Yes No
Develop a Project Team Charter that established the
ICT project team members?
Determine team member roles and responsibilities?
Identify delegation processes?
Document performance management and appraisal
methods?
Outline the requirements for a cohesive project team?
Train and support team members?
Demonstrate knowledge of chosen project
methodology?
During the training session, demonstrate effective
communication skills including:
 Using active listening techniques
 Using a range of questioning techniques to
confirm understanding
 Building a rapport with Ben, especially as a
‘junior’ member of the team
 Communicating in a professional manner
 Speaking clearly and concisely, using
paraphrasing and other techniques
 Responding to questions from Ben as
necessary.
Task Outcome: Satisfactory  Not Satisfactory 
Assessor signature
Assessor name
Date
© RTO Works 2019 Strathfield College RTO: 91223 CRICOS Provider Code: 02736K Page 11