Manage Operational Plan for BBQfun E-commerce Company

The study aims to develop a simulated business documentation for BBQfun which an ecommerce company. The main discourse of the study has outlined the legislative and regulatory requirements for the operational plan. In addition to this, it has determined relevant action plan for the implementation of e-commerce strategy.

Running head: MANAGE OPERATIONAL PLAN
Manage Operational Plan
Name of Student:
Name of University:
Author’s Note:

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Table of Contents
Introduction......................................................................................................................................2
Assignment Task 1..........................................................................................................................2
1.1 Legislative and Regulatory Context......................................................................................2
1.2 Policies and Procedures related to Operational Plan.............................................................2
1.3 Role of Operational Plan.......................................................................................................4
1.4 Explanation and Justification of Operational Plans...............................................................4
2. Resource Requirements for Implementing E-Commerce Strategy.............................................4
3. Consultation and Communication Activities...............................................................................5
3.1 Human Resourcing Requirements.........................................................................................5
Assessment and evaluation of the candidates...................................................................6
3.2 Physical Resourcing Requirements.......................................................................................8
4. Action plan for E-commerce Website Implementation...............................................................8
5. KPI for Project and Balanced Scorecard.....................................................................................9
5.1 Performance Indicators for e-commerce strategy..................................................................9
5.2 Balanced Scorecard for e-commerce strategy.......................................................................9
6. Contingency Plan Template.......................................................................................................10
7. Proposal for Resourcing............................................................................................................12
7a. Proposed Implementation of Resourcing.............................................................................12
7b. Breakdown of costs..............................................................................................................13
7c. Benefits to organization.......................................................................................................14
7d. Approaches for Developing Key Performance Indicators...................................................14
7e. Risk Outline.........................................................................................................................14
7f. Identified Risk and Contingency Planning...........................................................................15
Conclusion.....................................................................................................................................15
References......................................................................................................................................16

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Introduction
The study aims to develop a simulated business documentation for BBQfun which an e-
commerce company. The main discourse of the study has outlined the legislative and regulatory
requirements for the operational plan. In addition to this, it has determined relevant action plan
for the implementation of e-commerce strategy. Some of the main discussions under this action
plan includes “physical sourcing, human resourcing, timeline and milestone and conservation
and communication”. The various discussions of the study have further identified the risk
pertaining to the employee under performance, management of intellectual property and risk due
to breach of health and safety compliance responsibilities.
Assignment Task 1
1.1 Legislative and Regulatory Context
The assignment aims to address the business activities associated to BBQ Fun which
involves in the business of manufacturing products. The business offers wide range of products
to its buyers via various stores. However, it needs to be discerned that at present the business is
planning for progressing e-commerce system which will be able to facilitate the management for
increasing the sales of the product. In addition to this, the organization needs to include the e-
commerce activities in the website. The privacy of the customers needs to be integrated with the
various types of the “legislative and regulatory” associated to the company (Heizer, 2016).
1.2 Policies and Procedures related to Operational Plan
The performance management policy and procedure of the company relates to the
performance management process which needs to be exercised by the present employees. The
responsibility of managers in this regard is depicted with carrying out formal procedure for
conducting review discussions twice a year. Additionally, the managers will monitor the
performance of individual employees they are by recording the key events and performance
using a performance management documentation for recording formal and informal reviews.
Some of the most relevant legislations for communicating with the employees will adhere to
regulations such as “Privacy Act 1988 (Cwlth)”, “Queensland antidiscrimination act 1991
(Qld)”, “Fair Work Act 2009 and (Cwlth)” “AS ISO 15489: 2002 Records management”.

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The procedure to conduct performance review encompasses of an “annual formal review
discussion”, a six-month follow-up discussion and continuous monitoring of performance of the
employees. In addition to this, the performance review documentation will provide the individual
development plans which are important for maintaining the integrity of the information. The
reviewing of performance will be done in every 12 months which will follow up with a six-
month review.
Figure: Implementation of Performance Review Process
(Source: As per the Case Study)

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Name/position Manager: Review period
Reference
from
operational
plan
KRA
(key
result
area)
Indicator of success or performance By when Status
report
Procedure for
performance
review
Financial Significant achievement of financial
goals and plans
Three
months
Procurement
policy and
procedure
Human
resources
Improvement in quality of present
employment
Four
months
Recruitment
and induction
policy and
procedure
Human
Resource
Ensuring the best induction as per the
required job role
Two
months
Performance
appraisal
procedure
Human
resources
Alignment of system functionality for
operations on discussing the factors of
timed actions
Three
months
The policy and procedure for underperforming employees will go through several process
of coaching. In this process, the employees work would be accessed for specific aspect of
performance measures. In addition to this, the coaching needs will be met by observing
employees work and be alert for certain triggers such as changes in employed attitude or
behaviour.
The procurement policy of the company will cover the various aspects of purchasing and
acquisition of resources by employees and contractors. The procurement planning will involve
encouraging competition, recognising industry regulation and compliance with licensing
requirements and ensuring that the employees do not operate outside the limit of certain
suppliers. The company will follow preregistered list of preferred suppliers and avoid any
conflict of interest. The recruitment and induction procedure will include various policies for
induction of the employees and contractors. This procedure will consist of necessary information
about new job vacancies, job description, persons this application, publicising the vacancy and

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processing applications. The company will also maintain the relevant record of recruitment and
selection for a tenure of six months and after that it shall be destroyed.
1.3 Role of Operational Plan
The operational role has been identified with constructing success of development for
activities which may be deployed for formation of the sequential benefits related to project
operations. The implementation process of e-commerce websites for BBQfun been involved the
success of operational planning by providing the users improved functional advantages (Matthias
et al., 2017). The operational plan will be conducive in implementing the e-commerce strategy
by considering the benefits such as “Proactive Operations, Directional Operations, Efficiency of
Operations, Market Share and Proficiency, and Durable Business Development”. The
development of the operational plan will further allow for effective improved processing. The
implementation of the operations would lead to effective management procedure (Jacobs et al.,
2014).
1.4 Explanation and Justification of Operational Plans
The main implementations for the e-commerce websites for BBQfun needs to be
employed with effective implementation idea. The deployment and support of the activities
would allow for profound system development. In addition to this, the e-commerce website
development would require forming a new operational plan as the existing facility is not suitable
for e-commerce website. The new strategy will also consider operational requirement. The
application of “PDCA cycle or Plan-Do-Check-Act cycle” is ideal in this context as it would be
conducive in forming a simplified and accurate plan for implementation of the operational plan.
This cycle would also look for any issues and deployment of the processes listed with successive
operational plan activities at BBQfun (Stevenson & Sum, 2015).
2. Resource Requirements for Implementing E-Commerce Strategy
The main requirement for the human resource requirement for the project has been
identified with “Operations General Manager, CEO, CFO, HR manager, Trainer, Brisbane Office
Manager, Gold Coast Office Manager, Website Developer, and Marketing Manager”. Some of
the main form of materialistic resource requirement is seen with “computer system, network
connection, promotion means, delivery trucks, forklifts, office recruitment, and documentation”.

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The implementation of the various activities would integrate the overall management process
(Jay & Barry, 2016).
3. Consultation and Communication Activities
3.1 Human Resourcing Requirements
The sales and marketing manager needs to be communicated about the various types of
HR requirements which is required for the development of operations. The common aggression
and consultations process have resulted in the implementation of e-commerce websites for
development and improvement of the operations along with ensuring simple motivation for
formation of improved functions (Smith, Maull & CL Ng, 2014).
Interview planning for the candidate of online service department
Planning
aspect
Description Time
1. Type of interview Interview for selection
2. Objectives  For ensuring whether the candidates are
having fundamental knowledge of online
websites
 For recruiting individuals were having the
ability to face every situation and confront any
challenges
3. Approach
and style
It has been further seen that the management will
implement conversation approach so that the
communication skills may be judged

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4. Schedule  Setting agenda for the business
 Establishing good terms with the employee
 Discussion of job description and company
profile
 Collection of information about the applicant
 Inviting the applicant’s questions
20 mins
5 mins
10 mins
10 mins
15 mins
5. Topics and
questions
 Knowing about the previous work experience
and job sector
 Previously attended training and education
 Getting the hints of career plans and interest
 Explanation of the job provide of the company
along with the perks
Assessment and evaluation of the candidates
Candidate:
Question Ideal answer contains: Number
of
possible
points
Score
1. What are the main goals
of the employee in the
company?
To contribute to overall
operational performance
thereby ensuring quick
response, minimization of cost
and maximum customer
satisfaction
10
2. What are the specific set
of standards which the
Relevant academic
background, experience and
5

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employee possesses enthusiasm to work for the
required positions
3. What are the main
qualities possessed by the
employees to close the gap
The main qualities to bridge
the gap should include
consistent initiatives taken in
previous work areas which has
been able to deal with similar
problems
5
4. What are the main
factors which motivates the
employee
A good working environment
along with approachable
supervisors
10
5. What are the choices
made by the employees to
close the gap
Adopting relevant operational
plan along with
implementation of appropriate
strategic management tools to
minimize the time of problem
redressal process
10
6. The actual performance
achieved by the employee
in the previous workplace
Ensuring the best performance
in all the duties assigned and
getting recognized in multiple
occasions
10

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Total 50
Recommendation:
Along with the aforementioned questions it should be ensured that the employees are not
having any past record of criminal cases. It needs to be also ensured that the employees are
free from any defaults in the bank loans.
3.2 Physical Resourcing Requirements
The various nature of physical resource requirements is deployed with functional and
operational modifications brought in the operation plan. The independent operations system will
result in improved activities along with physical resourcing requirements which must be shared
with systems integration and operations. The casual approach for the modification process will
be also effective in nature (Walker et al., 2015)
4. Action plan for E-commerce Website Implementation
Milestone: Action
and/or objective
Date Person
responsible
Budget or resources
Project approval 1 May
2018
Manager Charter and PID
“Principles of project management for
documentation, Documenter”
Approval and
development of plans
2nd June
2018
Project planner Planner, plan methodology, project
management
Development of 15th
June
Project
designer
Designing tools, planning of the design,
approach for design and designer

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feasible design 2018
Formation of required
website
22nd
June
2018
Website
development
Website developer website development
process
Composition of the
promoted website
developed
30th
June
2018
Marketing
department
“Marketing team manager”
Launch of Website 2nd July
2018
Technical
department
“Website IP, Static configuration,
website developing technical team, and
network connection”
Competition of the
project
12 July
2018
Project
manager
“Documentation, project manager”
5. KPI for Project and Balanced Scorecard
5.1 Performance Indicators for e-commerce strategy
the important performance indicators for the condition of e-commerce strategy is
conducive for improving functional and operational activities. The main indicators of the project
are aligned with activities such as “Cost Benefit Estimation, Turnover Calculation, and Improved
Functions”. The main technique for the turnover computations have been carried out in the
listing of sales of an organization.
5.2 Balanced Scorecard for e-commerce strategy
KRA (key
result area)
Target KPI (key
performance
indicator)
Result
Financial Earning profit as a result
of development of e-
commerce strategy
“Cost-Benefit” Massive increase in profit
Sales Increasing nature of
annual turnover for the
company
Sales Turnover Generating sales revenue is
depicted to be on the higher
side
Human Consideration of staff for
getting benefit of
Competent Staff Successful operation of the
system

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Resource appropriate alignment of
the activities of the e-
commerce
Operational Alignment of system
functionality for
operations on discussing
the factors of timed
actions
Time Evaluation “Operations of the project are
aligned successfully and
timely”
Technical Developing the
functionality of the system
for forming a coercive
deployment of operations
System
Functionality
The largely responsible
participants have the scope of
attaining technical feasibility
which is largely responsible
for correct project activities
6. Contingency Plan Template
Contingency Plan
Company name: BBQfun
Name of person developing the plan: <<name of the student>>
Who was consulted as part of this plan?
Name Position
Human Resources (HR) Manager
Risk identified:
Delay in Operations
Strategies/activities to minimise the risk By when By whom
Management of time for the implementation
plan
“After
planning
Stage”
“Planner”
“Alignment of the improved methodology “ “Initial
Stage”
“Analyst”
Implementation of the project management
plan
Prior to
planning
Project
Manager

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phase
Contingency Plan
Company name: BBQfun
Name of person developing the plan: << student name>>
Who was consulted as part of this plan?
Name Position: Marketing manager
Risk identified
The main identification of the risk is considered network infiltration
Strategies/activities to minimise the
risk
By when By whom
Application of data encryption needs to
be included with the following technology
advancements
“During
Database
integration
phase”
“Database
developer”
System Integration are identified as the
cost during the development of data.
“During
Data
developme
nt”
“System
Developer”
Data modification and activities
formation
“During
Data
developme
nt”
“System/
Database
Developer”

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Contingency Plan
Company name: BBQfun
Name of person developing the plan: << student name >>
Who was consulted as part of this plan?
Name Position
Chief Financial Officer
Risk identified
Possible threats associated to network infiltration
Strategies/activities to minimise the
risk
By when By whom
“Network Security using IDS/IPS” “Network
Configuration
process”
“Network
Administrat
or”
“Network security with firewall” “Implementat
ion phase”
“Network
Administrat
or”
“Authentication and prevention of
unauthorised access”
“System
Implementati
on phase”
“Network
Administrat
or”
7. Proposal for Resourcing
7a. Proposed Implementation of Resourcing
The results implementation for the e-commerce website is listed below as follows:
 Office infrastructure supported with implied operations
 Four additional warehouses for system activities
 Three forklifts on six delivery trucks needs to be implemented
 In total eight employees would be employed for handling of online sales and customer
services
 Six drivers would be needed

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7b. Breakdown of costs
The breakdown of the costs needs to be performed in three phases namely “initial
investment, additional expenses, and operational costs”. These depictions are shown below as
follows:
Initial Investment
Plant and equipment (Six
Delivery Trucks Three
Forklifts) $330,000
Promotional costs $300,000
Website developers $100,000
Staff training $24,000
Recruitment costs $30,000
Management change
leadership training for store
managers and team leaders $27,000
Warehouse and office
reconfiguration $50,000
Total $861,000
Additional Expenses
Requirement of Additional
staff $400,000
Requirement of Additional
marketing $300,000
Additional training $51,000
Recruitment $30,000
Total $781,000
Operational Cost
Income

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Sales $11,000,000
Investment
income $1,567,000
Cost of goods
sold (COGS) -$5,890,000
Gross profit $6,677,000
Outcomes
Wages, salaries
and on costs $2,567,890
Consultancy fees $50,000
Communication
expenses $42,000
Marketing $920,000
Premises
expenses $1,000,000
Insurance $120,000
Depreciation and
amortisation $177,569
Office supplies $65,068
Training $62,187
Total expenses $5,004,714
Net Profit $1,672,286
7c. Benefits to organization
The developmental activities for the e-commerce strategy for BBQfun will ensure the
formation of profit generation benefits, improved functionalities and sales incremental benefits
for the company.
7d. Approaches for Developing Key Performance Indicators
The operational key performance indicators and the financial key performance indicators
will be implemented as depicted in “PMBOK and Prince2 documentations”.
7e. Risk Outline
The risk outline for the development analysis is considered with the financial and
technical risks associated to e-commerce system development (Hübner et al., 2015).

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7f. Identified Risk and Contingency Planning
The identification of the risks was discerned with “Network Infiltration, Misuse of trade
data, and Delay in Operations”. In addition to this, contingency planning and mitigation
strategies were observed with strategies such as data encryption, project management, project
plan implementation and systems integration (Bromiley & Rau, 2016).
Conclusion
The main findings of the study have revealed the main requirement for the human
resource requirement for the project has been identified with “Operations General Manager,
CEO, CFO, HR manager, Trainer, Brisbane Office Manager, Gold Coast Office Manager,
Website Developer, and Marketing Manager”. The sales and marketing manager needs to be
communicated about the various types of HR requirements which is required for the
development of operations. The policies will be implemented with the operational plan which
relates to better delivery of the services to the customers, providing online feedback services to
the customers, better shipping of the products and refund policies. The privacy of the customer’s
needs to be integrated with the various types of the “legislative and regulatory” associated to the
company. The new strategy will also consider operational requirement. The application of
“PDCA cycle or Plan-Do-Check-Act cycle” is ideal in this context as it would be conducive in
forming a simplified and accurate plan for implementation of the operational plan.

17MANAGE OPERATIONAL PLAN
References
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Hübner, A., Holzapfel, A., & Kuhn, H. (2015). Operations management in multi-channel
retailing: an exploratory study. Operations Management Research, 8(3-4), 84-100.
Jacobs, F. R., Chase, R. B., & Lummus, R. R. (2014). Operations and supply chain
management (pp. 533-535). New York, NY: McGraw-Hill/Irwin.
Jay, H., & Barry, R. (2016). Operations Management. Pearson India.
Matthias, O., Fouweather, I., Gregory, I., & Vernon, A. (2017). Making sense of Big Data–can it
transform operations management?. International Journal of Operations & Production
Management, 37(1), 37-55.
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dominant-logic approach. International Journal of Operations & Production
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Stevenson, W. J., & Sum, C. C. (2015). Operations management. New York: McGraw-Hill
Education.
Walker, H., Chicksand, D., Radnor, Z., & Watson, G. (2015). Theoretical perspectives in
operations management: an analysis of the literature. International Journal of Operations
& Production Management, 35(8), 1182-1206.