Manage Operational Plan for BBQfun's E-commerce Strategy Implementation

Manage Operational Plan
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Contents
Brief Introduction........................................................................................................................................3
Brief summary of the BBQfun operational environment.........................................................................4
Research Resource requirements for implementation of e-commerce strategy........................................6
Arrange with your assessor to participate in two resourcing consultations role-plays.............................7
Develop an action plan for the implementation of e-commerce strategy...............................................10
Develop performance indicators for operational and financial targets and amend or develop existing
operational plans to include KPIs and financial targets related to e-commerce strategy. Develop a
balanced scorecard for an e-commerce customer service representative including three KPIs and
associated targets...................................................................................................................................11
Identify at least three risks to the implementation of the operational plan and develop a contingency
plan for each risk (you may use the contingency plan template provided in Appendix 4). Risks must
include:..................................................................................................................................................13
Contingency Plan...................................................................................................................................14
Develop a proposal for resourcing to be presented for approval to the Operations General Manager.
Include in your proposal:.......................................................................................................................15
Conclusion.................................................................................................................................................17
References.................................................................................................................................................18
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Brief Introduction
In this assignment, the various skills and the knowledge that is required for developing
operational plans are discussed for the BBQfun. The operational plan is developed and the
required amendments are proposed in this assignment. The resources requirements for the
implementation of the e-commerce website strategies are also discussed and a brief summary is
provided of the BBQfun operational environment. Also, an action plan is developed which will
be required for the implementation of the e-commerce strategies. In the later part, a proposal for
resourcing is presented for approval to the operations general manager.
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Brief summary of the BBQfun operational environment
The procedures and policies developed by the BBQfun for governing and assisting the
performance management should be adhered by the service personnel as well as the customers.
The general operating hours of the BBQfun are 9 a.m. to 5 p.m. The BBQfun’s Performance
Management Policies were developed in 2014.
The procedures that were involved in the Performance Management Policies were the appraisals,
employees, performance management, document, endorse, managing performance, and the
required actions for maintaining discipline. This policy is directly related to the operational plan
of the BBQfun. The purpose of developing policies is to ensure the fair and consistent
performance of the employees and enhance the performance of the management with
transparency and consistency. It also helped in enhancing the working of the employees and
contractors and overall helped the performance of the management processes (Turban, et. al.,
2015).
The various legislative and regulatory Acts govern the workings of the organization which they
have to adhere in order to survive in the market. The resourcing of the BBQfun is in accordance
with relevancy and appropriate standards that are maintained by the BBQfun. All the codes of
practice and legislation along with organizational procedures, policies are followed by the
BBQfun which help the organization achieve its targets.
The operational environment of the BBQfun has been very active and has been successful in
achieving the goals through strategy implementations. The role of an operational plan is to give
the employees and the staff a clear picture of the duties that they should perform by fulfilling
their responsibilities and completing their tasks which are part of the strategic plan developed by
the management of the organization.
Successful implementation of e-commerce strategy in the BBQfun has been possible with the
help of the perfect operational plan to implement this strategy. Through this strategy, the
BBQfun stock was stored at the existing stores without any extra costs. The existing staff is
retrained for the use of the e-commerce as well as new staff for this purpose was recruited and
through this changes the performance was enhanced and the operational targets were achieved.
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