This document provides information on managing emotions in the workplace, including the concept of emotional intelligence, benefits of developing emotional intelligence at an organizational level, strategies for managing emotions effectively, the relationship between emotionally intelligent employees and business objectives, impact of emotional intelligence on work health and safety, strategies for communicating with culturally diverse people, promoting effective workplace relationships, legislation related to workplace relations, fostering input from team members, principles of negotiation, mediation and conflict resolution, and a successful conflict resolution case study.