Manage People Performance: Tips and Techniques for Effective Performance Management

MANAGE PEOPLE PERFORMANCE

Table of Contents
Task 1:.............................................................................................................................................5
1.1 Question 1..................................................................................................................................5
a. Modern award..........................................................................................................................5
b. Employment entitlements in National Employment Standards (NES)....................................5
c. NES covering casual employee...............................................................................................5
1.2 Question 2..................................................................................................................................6
1.3 Question 3..................................................................................................................................6
a. Components of enterprise agreement.......................................................................................6
b. Types of enterprise agreements...............................................................................................7
1. 4 Question 4.................................................................................................................................7
a. Regular reviews and formal appraisals....................................................................................7
b. Peer, supervisor and subordinate assessments.........................................................................8
c. Professional development plans...............................................................................................8
1.5 Question 5..................................................................................................................................8
a. Effective coaching process......................................................................................................8
b. 6 steps of the process...............................................................................................................9
1.6 Question 6..................................................................................................................................9
a. Unlawful termination...............................................................................................................9
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b. Ways of unlawful termination...............................................................................................10
1.7 Question 7................................................................................................................................10
a. Work plan...............................................................................................................................10
b. 7 items of work plan..............................................................................................................10
1.8 Purpose of performance development plan.............................................................................11
1.9 Key Performance Indicators....................................................................................................11
1.10 Benefit from a succession plan and career pathway..............................................................12
Task 2:...........................................................................................................................................13
2.1 Roleplay "Determining the best sales and customer representative manager.".......................13
2.2 Discussion with the HR Manager............................................................................................15
2.3 Negotiate work plans...............................................................................................................15
2.4 Conduct risk analysis...............................................................................................................19
Task 3:...........................................................................................................................................21
3.1 Current performance management system..............................................................................21
3.2 Training session.......................................................................................................................23
a. Main features of the performance management system........................................................23
b. Effectiveness and problems...................................................................................................23
c. Amendments..........................................................................................................................23
d. Implementation......................................................................................................................24
e. Benefits..................................................................................................................................24
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f. Training/coaching to managers..............................................................................................24
3.3 Coaching session.....................................................................................................................25
3.4 Ryan’s termination...................................................................................................................29
References:....................................................................................................................................32
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Task 1:
1.1 Question 1
a. Modern award
It is an occupation based on minimum employment standards applying to National Employment
Standards. Majority of employees and employers are covered by modern award 1
b. Employment entitlements in National Employment Standards (NES)
 Maximum weekly hours
 Flexibility working arrangements
 Parental leave
 Annual leave
 Personal leave, unpaid family, compassionate leave and domestic violence leave
 Community service leave
 Long service leave
 Public holidays
 Notice of termination and redundancy pay
 Fair work information statement
1 American Journal of Management, "Generational Change, The Modern Workplace And
Performance Appraisal: Why Changing Workplaces Need A Developmental Approach To
Performance Appraisal", American Journal of Management, vol. 18, no. 5, 2018.
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c. NES covering casual employee
 No certainty of working hours
 No paid or sick leave
 Can leave employment without formal notice
 No specific employment contract tenure
1.2 Question 2
The key requirements of the employer as per the Fair Work Act 2009
 Clearing outstanding wages and other owning remuneration
 Offering the pay in lieu of notice of termination
 Accrued long service leave entitlements and annual leave
 Balancing the time offs instead of overtime accrued by the resource but not taken yet
 Clearing redundancy pay or entitlements if a resource has been made laid off and is
eligible 2
1.3 Question 3
a. Components of enterprise agreement
 Single Enterprise Agreement.
 Multi-Enterprise Agreement
2 Fairwork.gov.au [website] 2019, https://www.fairwork.gov.au/how-we-will-help/templates-
and-guides/fact-sheets/minimum-workplace-entitlements/ending-employmen (accessed 24 May
2019).
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 Greenfields Agreements
 Key Takeaways
 Low paid bargaining
b. Types of enterprise agreements
I Single-enterprise agreements can be formed by two or more employers sharing a single
common interest. Herein, employers supposed to receive fortitude from the Fair Work
Commission related to their single interest employers3
II Multi-enterprise agreements are established by two more employers not sharing a single
interest in negotiation process4
III Greenfields agreements can only be made while an enterprise is established. It can be either
of Single enterprise agreement or Multi-enterprise agreement 5
1. 4 Question 4
a. Regular reviews and formal appraisals
 Designing a legally suitable performance review method
3 M. Armstrong and R. Landers, "Gamification Of Employee Training And
Development", International Journal of Training and Development, vol. 22, no. 2, 2018.
4 Y. Hong, "A Review Of The Influencing Factors Of Ratee Performance Appraisal
Satisfaction", DEStech Transactions on Economics, Business and Management, 2018.
5 K. Husain, "Impact Of Performance Appraisal Reactions On Affective Organizational
Commitment And Work Performance", Journal of Economic Info, vol. 4, no. 3, 2018
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 Framing a pattern form for performance appraisals
 Designing a first performance review for a span of six months after hiring an employee
 Initiating the performance review method and the forthcoming meeting
 Asking for employees’ suggestions or feedbacks
 Measuring employee performance
 Comparing employee metrics
 Developing an action plan
b. Peer, supervisor and subordinate assessments
 Conducting a simple review
 Inspection
 Team reviews or feedbacks
c. Professional development plans
 Considering business goals
 Communication with employees
 Assessing potential vs. readiness
 Training and development
1.5 Question 5
a. Effective coaching process
 Establish or revise the key objectives
 Planning for coaching evaluation
 Data collection during coaching implementation
 Data collection after coaching implementation
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