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Manage People Performance | Assignment

   

Added on  2021-01-01

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Manage People Performance
Manage People Performance | Assignment_1

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1ASSESSMENT 1............................................................................................................................1Employee Work Plan..............................................................................................................1ASSESSMENT 2............................................................................................................................3Amendment in performance management system documentation.........................................3ASSESSMENT 3.............................................................................................................................6Coaching Plan Template.........................................................................................................6ASSESSMENT 4.............................................................................................................................8Question 1:..............................................................................................................................8Question 2...............................................................................................................................9Question 3.............................................................................................................................10Question 4.............................................................................................................................10Question 5.............................................................................................................................10CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12
Manage People Performance | Assignment_2

INTRODUCTIONPerformance management may be defined as process of managing performance of theemployee, team, process and even the performance of the entire organisation. It is the process ofcreating a working environment in which people are encouraged to perform at their best level. Itis important for an organisation to manage people in order to achieve its goals and objectives.People are to be managed at different levels in an organisation in order to enhance theirperformance to satisfactory level. This report is based on the different assessment tasks onCoffeeVille restaurant at the Melbourne store, which is facing problem in managing its employeeKim Smith which has been transferred to customer service department. This report discussesabout the work plan of the employees of CoffeeVille in different required areas. Present reportalso discusses about making changes in performance management documentation of therestaurant and also designing of a proper coaching template in order to provide coaching to theemployees. This report also answers various questions based upon different scenarios inassessment four.ASSESSMENT 1Employee Work PlanKRAActivities/GoalsMeasurement/KPIsAccountability/dependenceFinancialTo achieve $10,000revenue in salesAchieving day to daysales targets.Sales Manager.Internal ProcessPossessing Knowledgeof each productcategoriesofCoffeeVille.Able to describe eachproducts, working asteammember,motivating customer.Manager.Customer FocusTo satisfy and retaincustomers.Meeting customerneeds,minimumcustomer complaints,improvement in sales.Sales manager.DevelopmentSelf-direction towardsachievement of goals,Taking responsibledecisions, able toManager.1
Manage People Performance | Assignment_3

having the knowledgeof entire organisation.mentor a team.RiskRisklikelihood(1-5)Risk impactControlsMonitoringTimelinesResponsibleFinancialRisk4HighIt can becontrolledbyprovidingproper salestraining.Trackingweekly salesrecord.2 monthSalesManagerLoss ofcustomers 3MediumIt can becontrolledbyprovidingpropercustomerservicetrainingIncrease ininflow ofcustomers.3 months SalesManagerLoss ofcompany'sreputation 2LowIt can becontrolledbyprovidingeffectiveCustomerservicerepresentative training. Itcanmonitoredby checkingthe overallperformance. 6 months Manager.2
Manage People Performance | Assignment_4

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