Report | Australian Hardware Organization

Added on - 03 Mar 2020

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Running head: DEVELOPMENT AND USE OF EMOTIONAL INTELLIGENCECoaching PlannerName of the StudentName of the UniversityAuthor Note
1DEVELOPMENT AND USE OF EMOTIONAL INTELLIGENCEExecutive summaryThis report deals with the coaching plan for an Australian hardware organization which is awide and enlarging the hardware and home ware retailer with around 40 stores located allover Australia. The organization knows that the only ladder to their success is through theirpeople so their priority always remains to give their employees need that will satisfy them.However, being the new general operations manager of the Wollongong, NSW store, there isa challenge that is waiting. Pat who uses to be a star employee is now having performanceissue and to deal with it a plan is needed and is followed via coaching session with Pat to getthe performance of both Pat and his team back to the position where they use to be. Inaddition it is been concluded that another contingency measure is being recommended that isthe Fuel model which can be used if Pat fails to change the attitude after this coachinginvolvement.
2DEVELOPMENT AND USE OF EMOTIONAL INTELLIGENCETable of ContentsIntroduction................................................................................................................................3Template of Coaching Planner (GROW model)........................................................................3Introducing the reasons summarizing why this coaching session is taking place:................3Asking Pat for his inputs by describing his own outlook:.....................................................3Goal based Questions asked to Pat to establish his understanding of personal goals,expectations and aspirations:..............................................................................................3Reality based questions asked to identify the gap among the performances of Pat and hisexpectation and goal performance and his potential obstacles to his achievements:.........4Opportunity based questions asked to Pat to close the performance gaps and help himattain the goals:..................................................................................................................5Will based questions to establish the willingness of Pat to improvise his performances:.6Conclusion..................................................................................................................................8References..................................................................................................................................9
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